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BES.co.uk Reviews

4.7 Rating 6,371 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is excellent as is the catalogue. I take issue with the next day delivery as UPS can't deliver to my location end to end and I have to wait three days! Screwfix use Royal mail and can offer nation wide next day including very remote islands where I have been working. Please look at this or our engagement will be short lived.”

Posted 4 years ago

Dear Andrew, Thank you for your feedback. We are very pleased you like our website and catalogue. Our website states that for Scotland delivery is 2-3 days. Of course delivery is free if you spend over £50. Regards, BES

Posted 4 years ago

“Delivery wasnt good. He didn't stay long. Had to get the parcel myself.”

Posted 4 years ago

Thank you for your feedback. We will raise this matter with our courier at our next meeting. Regards, BES

Posted 4 years ago

“Part was incorrect but BES corrected quickly ,, Delivered direct to door Prefer this quicker response all the time .rather than UPS pick up point , But BES is generally very good .”

Posted 4 years ago

Dear Sir, Thank you for your feedback. We are sorry that originally the wrong part was delivered but very pleased we corrected this quickly. It is also pleasing to read that you think BES is generally very good. Regards, BES

Posted 4 years ago

“The product and service was absolutely fine, my only issue is,the initial ad said free postage on orders over £40, it only tells you at the checkout,it's £40 before Vat,,sneaker eh.”

Posted 4 years ago

Thank you for your feedback Mr George. Our delivery charges are clearly communicated and highly competitive within the plumbing and heating market place. We are pleased that you state you were happy with our product and service. Regards, BES

Posted 4 years ago

“Delivery not as per agreement.”

Posted 4 years ago

“still awaiting back order on 1 item, not been given any information as to when it might arrive as yet”

Posted 4 years ago

Thank you for your message. As I just advised when we spoke, our supplier are having an issue with this item but we do have a provisional date of the 19th June. as soon as we receive the product we will dispatch them out to you. Apologies again. Best wishes, BES

Posted 4 years ago

Many thanks for your message, apologies for the delay in answering. We can see all items have now being delivered Best wishes, BES.

Posted 4 years ago

“Very good service from BES, who followed up on clarifying a partial address and shipped in good time and with accuracy. Less encouraging service from their courier, who left my parcel in the refuse bin outside my house rather than at the door!”

Posted 4 years ago

Mr Crawford, Thank you for your feedback. We are very happy that you were pleased with the service from BES. However, we note your comments regarding our courier. Rest assured we will raise this matter at our next joint meeting. Regards, BES

Posted 4 years ago

“The product I ordered was half the price found anywhere else, and I was suspicious... indeed it was not available, and I had to phone to be given the advice it might not be available for a very long time... (if ever?) I did get a refund.”

Posted 4 years ago

Thank you for your feedback. We are sorry that your product was not in stock. This is unusual as we always maintain excellent stock management. BES also pride themselves on competitive prices. A refund was processed for the reason stated above. Apologies for any inconvenience. Regards, BES

Posted 4 years ago

“Only just acceptable as the instructions for a valve did not make it clear which face side the rubber washer fitted so I telephoned the technical department to which I was asked if I was a plumber which I am not and the TECHNICAL ADVISOR told me to get a qualified plumber! JUST BECAUSE I ASKED WHICH FACE A RUBBER WASHER FITTED ON sorry but I don't think that it such a technical question.”

Posted 4 years ago

Thank you for your feedback. It is always best to check with a professional skilled trades person if you have doubts. We are sorry if our technical advisor could not help on this occasion. Regards, BES

Posted 4 years ago

“Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)”

Posted 4 years ago

Mr McFadyen, Thank you for your feedback. We are pleased to read that you think BES and range are fantastic. Your comments regarding UPS are duly noted. Rest assured we will highlight the points made at our next review meeting. We are sorry for any inconvenience caused. Regards, BES

Posted 4 years ago

“Expensive”

Posted 4 years ago

Mr Ioannou, Thank you for your feedback, however, we were surprised to read. After a quick search on the web we were unable to find a new Gas Semi-concealed Meter Box Lid anywhere that is cheaper than BES. Please note we provide FREE delivery for all items over £40 (Ex VAT) Regards, BES

Posted 4 years ago

“Customer support from Nick was superb, pity about the products (meter doors). Both were in worse condition than the ones I was replacing, sent them back.”

Posted 4 years ago

Mr Carney, Thank you for your feedback. We are pleased that Nick was able to help. Apologies that the meter doors were not in the condition you expected. Of course if delivered damaged then our Customer Services Dept. will be able to arrange replacements. Regards, BES

Posted 4 years ago

“Good product and service but delivery was slower than advertised.”

Posted 4 years ago

Mr McGovern, Thank you for your feedback. We are glad you think our product is good. We are sorry that your delivery to rural Wales was delivered a day later than advertised. This is very rare as our current next day delivery rate is 99.2% successful. Apologies, BES

Posted 4 years ago

“All is great but delivers should be free after £10 or free not on £50. You will sell more people will not shops if you do that.Regards”

Posted 4 years ago

Mr Singh, thank you for your feedback. Our delivery charge is standard in the industry. Please note all deliveries are FREE for orders over £40 (ex VAT) Regards, BES

Posted 4 years ago

“l bought... you sent.. done..!!”

Posted 5 years ago

“Very prompt and efficient service, Goods well packed and entirely in accordance with their description. Unfortunately there were a number of small tears in the fabric which I had to mend before installation”

Posted 5 years ago

Many thanks for your review. As per our conversation earlier apologies for the slits that were found in the insulation. As advised a £5 credit has being added to your account. Best wishes, BES

Posted 5 years ago

“The radiator valves ordered was a good price , easy to order and came in record time. However, you failed miserably by negating to put my name on the parcel (ANYWHERE) working for a mail order company that has a very busy good in dept. This caused the goods in dept having to open my parcel because someone hadn't bothered to put the name on there. To add insult to injury, I stipulated on the order reference my name which again wasn't on the front UPS printed label!”

Posted 5 years ago

Thank you for your feedback. Please note that when all orders are placed online that adequate boxes to contain name and address details are always provided so they can be completed. Regards, BES

Posted 5 years ago

“Quick delivery with the correct bits at a good price. Postage and packing is high and could be reduced if smaller packs used. My stuff would fit in a small Jiffy bag but came in a box a 1000 times too large.”

Posted 5 years ago

“What can you say about a washing machine hose. It's a hose! Pushy on delivery. I didn't need next day delivery and I didn't want to pay for it but that's what you get with no options”

Posted 5 years ago

“Great selection of products available however I paid extra for AM delivery and this was not honoured. Not happy.”

Posted 5 years ago

Many thanks for your message. Apologies your delivery arrived late. Customer services will be advised and the noon charges will be refunded back to you. Best wishes, BES.

Posted 5 years ago

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BES.co.uk is rated 4.7 based on 6,371 reviews