Dear BES Your company and range are fantastic, but your choice of courier is very, very poor. UPS (apparently alone amongst delivery companies - dpd, royal mail, amazon, white arrow, parcel force etc, etc) don't apparently bother delivering to our house (in a village 4 miles from Sevenoaks). I ordered a day-critical package (gas leak/no cooker or heating) and called you next day to ask where it was. Apparently UPS had come to the house (where my wife was working all day - in sight of the drive) and found no-one in. They apparently left a card - we didn't find it - and dropped it at an access point '5 miles away. Interestingly they also ignored the special delivery instructions "if out leave inside the blue door". It is hard to conclude they ever came here, but I (and you) paid for carriage... Heating World of Spares use a different career ... I would very strongly suggest you do the same. They get stuff to me on time. Sorry, harsh but true. Best wishes Sevenoaks Gas PS I asked my family, and they don't remember seeing the brown vans or uniformed people that are ULS in this Village... Interesting (we've been here 15 years)