BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.69

4.7 Rating 6,688 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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BES.co.uk 5 star review on 5th November 2025

Amanda Gravil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived smashed on two corners but actual box was marked and scratched all over anyway ,so would not of accepted it in any case. When brought to the attention of c/s. all they suggested was to send back but in the mean time purchase another one from them whilst we wait for our refund ! Don't think so.”

Helpful Report

Posted 9 years ago

“Very rude and unprofessional technical guys. Unwilling to help or listen to what was needed. He knew better both times even though i asked for 50mm he said it was smaller. Would not listen. Terrible. Would never reccomend.”

Helpful Report

Posted 9 years ago

“After a year, BES still cant get my invoicing right, I am lost for words. I log in, I see my invoice address, I see my delivery address. I get the goods but BES emails the invoice to my son,,,,,again Grrrrrr. I need to find another supplier of the items sold.. Even my son no longer wants to use you.. double grrrr....”

Helpful Report

Posted 9 years ago

“Paid for before 12:00 delivery, failed to arrive on time causing major issues as stock required for job plus UPS delivered to incorrect address for the second time, failed to re-collect, had to chase issue and uplift of stock for three days.”

Helpful Report

Posted 9 years ago

“Unfortunately the incorrect item was sent. The invoice got it right, the product wrong. Everything else, delivery and feedback was excellent. I now hopefully will get the right one next delivery. Since I returned the wrong part, I have heard nothing. Is this a scam Company.?”

Helpful Report

Posted 9 years ago

“Asked for Saturday delivery and never got it. The delivery man said he came, knocked and said no one was there to open the door. That was clearly a lie because i woke up early and waited for a delivery so important. This was for my business, and because it couldn't arrive, the takeaway was down for the weekend. So disappointed to hear this lie from the delivery man and to top it off, they are refusing to give me back my Saturday delivery refund? Just a terrible company, never want business with them ever again”

Helpful Report

Posted 9 years ago

“We was contacted by the delivery driver to say they were outside I sent my engineer out and they wasn't there. BES contacted the driver and they would not return. With Satnav technology and the old fashion A-Z I cannot believe that they couldn't find number 7 Princes Gate. It was finally delivered the next day presumably by a different driver, this did however cost me an extra days labour for an engineer, not cheap!!!!”

Helpful Report

Posted 9 years ago

“Parts delivered were completely wrong sizes, all odd fittings and the returns process was difficult as nothing is specified in the order sheet.”

Helpful Report

Posted 9 years ago

“Don't do reviews to 3rd party due to spam that follows”

Helpful Report

Posted 9 years ago

“Without prejudice Our experience witg BES has been terrible. The original order arrived in bits dumped at our door. Photos were sent to BES and all we got was a blame towards the courier. There were also several issues with the order and the hassle of sorting it out was passed to us. There was one particular issue with a recovery unit and we were told it had the wrong lead. The correct lead was sent but when on the job it turned out the entire unit was incorrect. We feel on this occasion some form of good will or compensation should be sent and we articulated this. The downtime this cost us was considerable and we are taking advice on our options. Regards Scott Barr”

Helpful Report

Posted 9 years ago

Thank you for your review. We’re sorry you’ve had a bad experience. Rest assured this matter is being investigated. The BES Customer Service department will be contacting you direct very shortly. Please accept our apologies.

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,688 reviews