BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,256 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without prejudice Our experience witg BES has been terrible. The original order arrived in bits dumped at our door. Photos were sent to BES and all we got was a blame towards the courier. There were also several issues with the order and the hassle of sorting it out was passed to us. There was one particular issue with a recovery unit and we were told it had the wrong lead. The correct lead was sent but when on the job it turned out the entire unit was incorrect. We feel on this occasion some form of good will or compensation should be sent and we articulated this. The downtime this cost us was considerable and we are taking advice on our options. Regards Scott Barr”

Helpful Report

Posted 9 years ago

Thank you for your review. We’re sorry you’ve had a bad experience. Rest assured this matter is being investigated. The BES Customer Service department will be contacting you direct very shortly. Please accept our apologies.

Posted 9 years ago

BES.co.uk is rated 4.7 based on 7,256 reviews