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Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a complete cube bed with a gas lift and they delivered a storage and lied that the wrapped one is a gas lift. I've been trying to call them for days now to no avail.. They are not picking and not calling back..I think they scammed me of my hard earned money.And I paid so heavily for it.”

Posted 2 years ago

“Worst company I have dealt with no communication no delivery on time, tried phoning, no answer, want to cancel, don't know how, really just want my money back, needed the bed on time, wasted time waiting in for them, just do not trust this company customer service !!! what customer service?????????????????????”

Posted 2 years ago

“Bed good quality for the price but delivery company very poor. Delivery did not arrive on chosen day- a Friday. No service from either Bedsdirect or courier all weekend. No apology and Bedsdirect emailed to say the bed had arrived at the courier on time so they had fulfilled their obligation!! Will not be shopping with them again, great bed but buy it somewhere else”

Posted 7 years ago

Hi Ms Rice, we're really sorry that the bed didn't arrive on your chosen day Friday. XDP did pick it up from our warehouse on the Thursday for next day delivery. We will feed this back and make improvements. We appreciate your feedback.

Posted 7 years ago

“Our bed was not delivered when it was supposed to be. I never had any calls or messages to say there would be a delay, i had to contact them.”

Posted 8 years ago

Hi Ms Stephens, we're sorry for the delay with your bed. Our courier XDP were supposed to contact you directly to arrange a suitable time. We will feed this back and make improvements. We appreciate your feedback.

Posted 8 years ago

“Very poor Ordered a pillow, found a few human hairs on the pillow, dirty smell and the bed frame is of poor quality.”

Posted 8 years ago

Hi Mr Shea, please contact us so we can investigate the issue with the pillow. It should have been sealed from manufacturing so it's not something we're in control of. However we will certainly been feeding this back to the supplier, and would like to replace the pillow.

Posted 8 years ago

“Bed was delivered with missing parts, then other parts were delivered only to find that they did not fit the bed we ordered. The bed is stood now in the spare room just taking up space and shortly will be have to the scrap man. Due to my daughter being desperate for her new bed in her new home I went and purchased a further bed from a proper company. Mr Walker Enville”

Posted 8 years ago

Hi Mr Walker, we apologise for the experience you had. We will feed this back to our supplier and make improvements.

Posted 8 years ago

“Delivery date was moved as they didn't have 2 people available to deliver - despite 2 weeks notice. Delivery people made no effort to try and get it in a difficult space - tried to give up at first attempt Product was dirty and needed cleaning”

Posted 8 years ago

Hi Mr Priddle, we're sorry if the sofa bed was received dirty. We would always replace any product not in perfect condition when received. Apologise for the delay in arranging two man delivery for the sofa bed. We will feed this back to our suppliers and make improvements.

Posted 8 years ago

“Delivery was later than initially planned. When they delivered the bed, the person droping it at home initially refused to take it upstairs. It was only when I spoke with your office that he accepted and finally brought it up. Once installed we realised one of the drawers was broken (rails were detached and the body of the drawer was broken) and there were no holes for the hooks that joint both pieces of the base. We called your office and finally somebody (very professional) came to sort the bed out. Very disappointing!!!”

Posted 8 years ago

Hi, we're really sorry for the broken drawer and rail. We're glad this was put right for you. If you have requested two man delivery then we can deliver to room of choice. However on occasion there won't be two drivers and with larger divan beds, and mattresses it may be unsafe for a single person to carry them upstairs.

Posted 8 years ago

“Beds direct perfect shame about the delivery drivers, them self were polite BUT they marked my wall all the way up the stairs, did not provide protective sheeting down to protect me carpets at all, I'm now spending my day off repainting my hallway and deep cleaning my carpets so am out of pocket as just cost me £40 in carpet shampoo !!!!”

Posted 8 years ago

Hi Miss Hayman, please accept our apology that our delivery service left marks on your carpet. As you can appreciate putting sheets down when carrying a bed upstairs could cause a potential trip or fall. We will however feed this back as their boots should at least be clean when entering your home. We appreciate your feedback.

Posted 8 years ago

“Product was beautiful and was easy to put together. However the delivery men didn't put the bed where we asked and walked mud all through the house.”

Posted 8 years ago

“The bed itself is fine, however I paid for Saturday delivery. I received two separate deliveries on a Saturday but not the third containing my mattress so the Saturday deliveries were pointless. The mattress arrived two days later, which meant that I had to take half a day off work in order to receive it. The delivery company phoned me around 11 am, after texting me, to advise that the delivery would be between around 12 and 3. I got home around 12 to find that the mattress had been delivered around 11am to my neighbour. Luckily she was in as I received NO notification that this had been delivered. I am extremely disappointed in the way this order was handled. I realise that most of these issues relate to the delivery company used, however as my order was with you and you selected the delivery company, I hold the bed factory responsible and suggest that you re-think the delivery company you use. Not impressed.”

Posted 8 years ago

“Not happy about having to chase courier re delivery myself as your sales person said that couldn't get hold of them. With respect that was your problem as I paid a delivered cost. Even more not happy about having to take two days off work because courier returned the bed to the depot undelivered as he was (apparently) given the wrong address .”

Posted 8 years ago

Hi Ms Peters, we apologise for the delay with your delivery, we'll feed this back to our dispatch team and make improvements.

Posted 8 years ago

“Bed Factory Direct were helpful is issuing a replacement bed once I discovered that the divan I ordered couldn't fit in the house, but they have taken the money for a mattress protector which has not been delivered. Could the money be refunded?”

Posted 8 years ago

Hi Mr Curran, I can't actually see a mattress protector on your order. Could you please call us on 0800 138 8288 (Mon-Fri, 9am-5pm), so that we can put this right for you. Thanks.

Posted 8 years ago

“The first headboard arrived very quickly in two days on trying to attach the struts the left hand one would not attach properly sent a email straight away and left message on answer machine to sort out a replacement 17 days 6 emails 8 phone calls 2calls of will ring you back in 10 minutes and didn't finally a replacement was delivered and is now fitted I am very happy with the headboard but feel that the customer service was not very good at all”

Posted 8 years ago

“No wheels on 1 section”

Posted 8 years ago

“Ordered on the 06/01/16 a bed though yourself's to be supplied by Sealy beds, paid in full on the same day, the delivery date was the 29/01/16, on the 07/01/16 we changed the bed type to a updated one for the sole reason the bed i ordered was no longer available, on the 27/1/16 i rang yourself's to confirm time of delivery, you said you check and come back to me, the following day i got a call from Sealys, in a nut shell, the bed has not been manufactured due to Sealys not been able to contact me, i may have missed their calls, but no answer message was left and no e-mail received, Sealy then said it would be three more weeks before the bed would be available, i said i was going to cancel the order witch i did and a refund was received from yourself's, Sealy at one point asked me to contact the delivery driver because he would have the bed and holding it for delivery, (which was not true), i also said this should not be down to me to sort out, i got back to Seals and to the same person, she admitted what she told me about the delivery driver holding the bed was incorrect, some thing very strange about this order, i think its a bit more than a lack of communication, your staff were very helpfully and very polite, but there was a break down some where in the system, i got a new bed from Sealys last year through Benson's Beds, Benson's sorted every thing out in one go and what they said would happen with each stage of the order did, sorry i have now returned to Benson,s Beds. dave morris”

Posted 8 years ago

Hi Mr Morris, we have investigated and it is likely that when you changed the model of bed you wanted, we updated Sealy and they may have not put the change in correctly. We apologise for the inconvenience, and we appreciate your feedback.

Posted 8 years ago

“Fast delivery but poor quality product. Sent wrong parts, standard mattress didn't fit the bed frame correctly and despite taking photos and complaining, nothing has been done to remedy or compensate the situation.”

Posted 8 years ago

Hi Ms Renton, if you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“Long wait for goods. Communication poor and no consulting for delivery convenience.”

Posted 8 years ago

Hi Mr Brown, we're sorry for the delay with your order, we will feed this back and make improvements. We appreciate your feedback.

Posted 8 years ago

“Delivery service and payment was excellent. Bed 's quality is very poor. I do regret to buy it.”

Posted 8 years ago

Hi Mr Mungara, we would like to better understand the quality issue with your Maestro please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“I am happy with the bed itself but very poor delivery service! I was told 2 man delivery to room of my choice but one man from tuffnells delivered my bed and did not take it to my room! Was appalled as could not take my bed up 3 flights of stairs myself and couldn't sleep in it. It too me and my friends the next day to take the mattress upstairs. Will not use again due to poor delivery”

Posted 8 years ago

Hi Ms Woodall, I’ve checked your order and although you requested two man delivery to a third floor in your comments, our Customer Service Team should have then contacted you as for a frame and mattress order there would usually be an extra charge for this service. We apologise and will feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

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Bed Factory Direct is rated 4.0 based on 863 reviews