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Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was terrible. No one ever answers the phone or responds to emails. I paid an extra £40 for Saturday delivery but then receive an email late Friday to advise delivery was now going to be on the Monday. I called and emailed bit didn't get a response, only for the delivery still to turn up on the Saturday. The only up side was the delivery driver was very nice. I WOULD NEVER ORDER FROM THIS COMPANY AGAIN!”

Posted 8 years ago

Hi Ms Kaines, I can see you arranged for delivery on Sat 19th December, this is one of the busiest delivery days of the year for couriers which is why your delivery was delayed. You should have had the £40 refunded and I'm arranging for one of our Team to do this. We're really sorry that this was overlooked. We appreciate your feedback.

Posted 8 years ago

“2 head board different colours I asked for pigs feet I have wheels ,call and complain about it nothing happened Dilvary email s complicated.”

Posted 8 years ago

Hi Mr Karawi, I can see that you ordered two headboards together, and a third on the 21st Dec, they should all be the same colour creme suede, if the wrong colour has been sent we will happily replace the incorrect one for you. I can't see any note on the order that you had requested glides, however we will check this with our Team. We tried to call you and sent you an email on the 14th Dec to arrange a suitable date and time for your delivery, and confirmation on the 15th. I'm going to ask one of our Customer Service Team to call you on Mon to help resolve these issues for you.

Posted 8 years ago

“I had reserved a text telling me that my bed would arrive on Thursday when I asked for it to be delivered on Friday due to work commitments. Then I reserved a text to on Thursday saying they didn't have bed. After phoning the company and getting through at 12.15 on the Friday ( keep in mind the close at 12.30. Was told they would call me back still waiting. I then got text on the Saturday telling me my delivery would be today. And had to then at 8.30 try and make arrangements for someone to be in my property .”

Posted 8 years ago

“good customer service but an awfull mattress. was comfy for about 2 weeks until the springs started protruding. even a bed topper couldn't hide it. it's now worse than the 10 yo one I threw out”

Posted 8 years ago

Hi Mr Roberts, although the Omega is a budget mattress springs shouldn't be protruding after just two weeks. Please could you contact our Customer Service Team on 0800 138 8288 so we can put this right for you.

Posted 8 years ago

“It took three attempts to deliver the bed correctly. It was eventually sorted it but only after several phone calls”

Posted 8 years ago

Hi Mr Cairns, we will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“Very pleased with Beds we received however, we lost 3 days waiting for delivery. Office staff were helpful but clearly had no idea or control over couriers Tuffnels. Despite many promises over a Friday,Saturday and Monday delivery turned up at 2.3pm Monday so very disappointed .”

Posted 8 years ago

Hi Mr Coleman, we're sorry for the delay with your bed. We will feed this back to our Delivery Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“The overall service by the bed factory was great, the bed was delivered on time on the date arranged. My gripe is with the quality of the bed, on two of the wooden slats on the foot board there was no holes drilled for the doweling to be put into, so I had to get my drill out and drill my own holes, which was tricky as the wood is very thin, fortunately I made a very good job of this and you wouldn't know. I couldn't be bothered to call the bed factory to complain as it would have meant packing up and returning the bed and arranging collection, just too much hassle. I suppose I would recommend the bed factory if asked because the service was good.”

Posted 8 years ago

Hi Mr Brighty, we're sorry for holes not being drilled and apologise that you had to do this, our Customer Service Team would have happily sent you a replacement. We're glad you're happy with the service and we appreciate your feedback.

Posted 8 years ago

“The way the bed was packaged was terrible. Open ends of boxes with no protection l Some of the wood had bad marks on them. Most where in a place that would not be seen, but that is no excuse. The bed itself is adequate.”

Posted 8 years ago

Hi Mr Haslam, we're sorry for the poor packaging and marked wood, our Customer Service Team would have happily sent you a replacement. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“The online service was fine, quick payment and confirmation email. However, when the delivery date arrived I had been looking out for the courier service and must of missed their call, they left no note to say they had visited and when I tried to contact BFD it seems near impossible to get through. Still trying to resolve this matter and it's been nearly 3 weeks!”

Posted 8 years ago

Hi Mr Kenny, we're sorry for a missed delivery note not being left, we will feed this back to our Delivery Team and make improvements. If you haven't already had this issue resolved please could you contact our Customer Service Team on 0800 138 8288 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“I ordered a bed that I believed to be in stock, I was emailed and called to say it wasn't and it would be up to a week til the bed came in stock which I said was fine. After the week was up I contacted them twice via email asking when I could expect delivery. 2 days later I was called to say the bed was in stock and I would be receiving it on the following Tuesday or Monday if they caught the courier in time. I received a text on the Sunday stating that the bed would be delivered on the Monday, so I took the day off to receive it - it never turned up, it also didn't turn up on the Tuesday either. I emailed them on Tuesday afternoon asking where my bed was and I was told that they didn't understand why I'd had a text as the bed was sitting in their warehouse waiting to be despatched for a Thursday delivery even though they had told me it would be there Monday or Tuesday! I emailed said stated the above and said it was unacceptable to mess us around like this as I had taken time off of work to sign for this bed... they never bothered responding. It took over 2 weeks and 2.5 days of time off of work to receive a bed they said was originally in stock. Customer service was horrendous and even though the bed turned up fine in the end, I wouldn't buy from them again.”

Posted 8 years ago

Hi Ms Price, we're sorry for the delay in delivering your bed, for the incorrect delivery date, and for the poor service you received. We will feed this back to our team and make improvements. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 8 years ago

“Good service. However the quality of the product was bad and it took 3 replaced items along with many calls to sort it out.”

Posted 8 years ago

Hi Mr McLean, we're sorry for the issues with your replacements. We hope the product you have is now to your satisfaction. If you do have any other issues please could you contact our Customer Service Team on 0800 917 6518. We appreciate your feedback.

Posted 8 years ago

“Did deliver on the day packing damage”

Posted 8 years ago

“2 items received damaged. Took weeks to send out replacements and I am still yet to receive one of them”

Posted 8 years ago

Hi Ms Lane, we hope that the replacement you received is up to standard. Please could you contact our Customer Service Team on 0800 917 6518, so that we can ensure that the second one is sent. We appreciate your feedback.

Posted 8 years ago

“Bed wasn't delivered on agreed date and then took over 2 weeks to get our money back. Customers service were always polite and tried to resolve the problem. Don't think I would attempt to use again due to the unreliability.”

Posted 8 years ago

Hi Ms Birkenhead, we're sorry for the delay with your refund. We will feed this back to our Customer Service Team and make improvements. We appreciate your feedback.

Posted 8 years ago

“My experience this time with the Bed Factory was poor . This directly related to their courier service: XDP . My items were left in my garden with an integral box missing. I was in during the allocated time . Individual staff at the Bed Factory were all helpful , polite and updated me regularly. They ensured that my son finally got the bed legs needed to assemble his bed after sleeping on the floor .”

Posted 8 years ago

Hi Ms Dunning, we're really sorry about the poor service you received. We will feed this back to the courier service and make improvements. We appreciate your feedback.

Posted 8 years ago

“I received our bed after a few phone calls as it wasn't delivered on the day it was supposed to. Was supposed to be delivered in 2 weeks but took more than 6 no notification no communication until we phoned the bed factory then it was promised following week but had to wait 2 weeks. So not sure if we would buy anything else from this company.”

Posted 8 years ago

Hi Mrs Hutchings, we're really sorry that there was a delay in delivering your bed and for the lack of communication. We will feed this back to our Customer Service Team and make improvements.

Posted 8 years ago

“Storage Bed should of come with a net , it didn't , we are getting conflicting stories some say you just store things on the floor others say it should come with a net to keep your things off the floor , which makes more sense and why we bought it , we have been waiting for over two months for the net to arrive after some one eventually said it should come with a net and it will be with you by the end ow the week . Which week ?...”

Posted 8 years ago

Hi Mr Hirst, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We're extremely sorry that there's been a delay in dispatching the part. We appreciate your feedback.

Posted 8 years ago

“The bed arrived dirty with marks all over it. Bolts and washers was missing. And there was no instructions to how to build the bed”

Posted 8 years ago

Hi Mr Massie, we're sorry that there was an issue with your frame. Please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 8 years ago

“Very fragile ... Very thin frame. Storage means the floor under the frame. That doesn't clearly state in the product description. Lifting the frame to use the under the frame is not smooth like in the description . Somebody has to keep it hold. Very very disappointed”

Posted 8 years ago

Hi Mr Rijal, we're sorry you're not happy with the lack of smoothness in the action of the opening. Please could you contact our Customer Service Team so that we can look in to this for you, and do our best to put it right. Freephone 0800 917 6518 Mon-Fri 9.30am-4.30pm. We appreciate your feedback.

Posted 8 years ago

“This purchase was disastrous due to the carrier used. The bed was not delivered on the day it was due despite me staying in all day. There was no notification if this.,then when it was delivered 4 days late the headboard was missing. Your company was courteous and apologetic but it is essential you check your delivery company. To be fair your colleague ordered the missing piece to be delivered by courier which it was the next day.”

Posted 8 years ago

Hi Ms Thompson, apologies for the delay with your deliveries, we will feed this back to our carriers and make improvements. We appreciate your feedback.

Posted 8 years ago

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Bed Factory Direct is rated 4.0 based on 863 reviews