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Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Customer Service and Hidden Fees I recently purchased a mattress from Bed Factory Direct. While I was initially pleased with the price and selection, the delivery experience was extremely frustrating. The courier company attempted delivery twice, but I was unable to be there on such short notice due to unavoidable traffic issues. This is understandable in a busy city. When requesting a third delivery, I was shocked to be told there would be a £28 redelivery fee, despite having already paid for delivery during my original purchase. This feels like a company that prioritizes squeezing money out of customers rather than providing reasonable service. I'm incredibly disappointed with how this situation has been handled.”

Posted 2 weeks ago

“Cheap rubbish”

Posted 1 month ago

“Absolutely discusted Bought my daughter a 4 poster metal bed. The wooden slats do not stay in. I was advised carpets will solve the issue. I had carpets fitted. Expensive The slats still won't stay in. My daughter is currently using boxes & bags of clothes to prop the mattress up. No body cares, nobody is helping us find a solution. Ive screwed the slats into the pockets but they still fall out & apparently I've damaged a METAL bed by not putting it on carpet in the first place. Im fuming. Here's a pic of the bed after 1 night on carpets just lifting the mattress to see this.”

Posted 1 month ago

“great and fast delivery, bed decent quality, wasnt too hard to put together”

Posted 2 months ago

“I bought the Lilian bed back in 2017, and it's a great bed, very plush and luxurious. The price is so reasonable too! 7 years later, the bed still looks great and hasn't got any problems. I recently moved house and lost the screws, customer service was great and they sent me the manual so that I can find screws at my local hardware store. Well chuffed and looking forward to reassembling my bed again!”

Posted 3 months ago

“Absolutely awful company. I bought a bed and mattress off them at the beginning of November. The bed was broken and the mattress had a tear. The company has done nothing but make my life hard for nearly a month. I'm disabled I've just moved into a house and haven't had a bed for over a month, me and my daughter have had to sleep on a mattress on the floor. I opened a case with paypal then the company said they would refund just the bed not the mattress. Told me I must have ripped the mattress. I politely declined. The company have now said if I dismantle the bed and return them both I can have a refund. I'm on my own with my three year old daughter and can't afford to buy another bed. I'm so stressed about this itd making me ill. Its a huge amount of money for me and I don't know how they expect me to return it. Shocking company, outrageous treatment of a customer. This has me in tears.”

Posted 4 months ago

“Its only next day delivery on specific items. They were supposed to delivery on a Saturday (which was painful to arrange), even after paying for the premium service. Failed to deliver until the following Saturday. At the time of writing, I still have not received a refund for the Premium Service!!! I found using their website utterly CONFUSING. I called them up, and based on their advice ordered a mattress which turned out to be the wrong size!! I bought the mattress based on their BAD ADVICE. They point blank refused to deal with the issue, not taking any responsibility for the bad advice they gave. Customer Service Manager was abrupt and rude.”

Posted 1 year ago

“My Ottoman bed broke the first time I tried closing it. I immediately called Stephen Bradshaw (National Sales Executive) and told him the bed was not fit for purpose as I closed it as per the instructions. He asked me to send him pictures which I did, however he now CLAIMS I told him I forced it close and is refusing to engage further. I have rejected the goods under the consumer rights act however I am being refused a refund. I am now having to make an official complaint to the company which will be followed up by a complaint to the Ombudsman”

Posted 1 year ago

“Bed factory Direct Warrington - Excellent service from start to finish the young lady was very helpful in store , we explained what we were looking for and Nyree pointed out the mattresses that she felt were suitable . Left us to wander around and lie on the demonstration models and then completed our order efficiently . Nyree explained the delivery time and process and we were well communicated throughout. The mattress was delivered two days ago .. Excellent”

Posted 1 year ago

“Nothing but praise for bed factory direct at Hartford Way, Chester. The young salesman Joe was pleasant, helpful and very well informed about every aspect. Bought a Bed. Mattress & Hèadboard. All went much smoother than anticipated”

Posted 2 years ago

“AVOID THIS COMPANY! customer service is absolutely appalling, completely going against the own company’s t&cs that are stated on their website and just ignore emails. They have no regards for consumer rights at all and openly admitted that because they have their money the issue with the product is not their problem and is my fault! Every complaint seems to be dealt with by one man Nigel, who blatantly refused to give out any of his seniors names or contact details- this is a scam company avoid at all costs!!! Provide faulty products and then say it’s the consumers fault”

Posted 2 years ago

“Excellent service throughout from visiting showroom in Warrington to delivery wou,d highly recommend”

Posted 2 years ago

“We came to store today and was greeted by a lady called Stacy, she showed us a couple of beds we were interested in and was very polite and helpful, we decided we liked a bed but needed to thne leave store an go home to measure our room, and told her we would be back, we then went back to store two hours later and she greeted us straight away and again was very helpful, showed us the materials we could have in the bed stand ect and mattresses, we chose our bed, headboard and mattress and brought it there and then and are very excited to have it deliverd Thursday.”

Posted 2 years ago

“Samantha at the Bed Factory was so helpful, friendly and professional, going above and beyond to make sure I would recieve my last minute purchase before Christmas! The delivery guys happily carried all parts upstairs where I wanted it, despite being extremely busy! An excellent service, thankyou Samantha!”

Posted 2 years ago

“I paid for a complete cube bed with a gas lift and they delivered a storage and lied that the wrapped one is a gas lift. I've been trying to call them for days now to no avail.. They are not picking and not calling back..I think they scammed me of my hard earned money.And I paid so heavily for it.”

Posted 2 years ago

“My father is very ill and needed a new bed. My sister ordered from bedfactory direct. They said the bed would be delivered today at 7 am. then they changed it to between 1 and 2.30. She rang them when they did not show up to hear that they weren't coming today. My father's bed had already been dismantled. he is physically impaired. I am shocked at this appalling service.”

Posted 2 years ago

“READ REVIEWS 1 in 5 Customers say AVOID this company. We bought a wooden framed bed which, upon assembly, had an obvious manufacturing fault for which this company will not take any responsibility. They even stated that the problem was now ours because we had signed for the goods upon delivery ! It was not an issue for me to re-glue a bedhead post which had come apart. Upon further assembly I discovered the metal bed frame was incorrectly drilled and therefore screw holes were mis-aligned. I was told my actions of re-gluing the bed post had invalidated the warranty despite the bed frame being faulty. Clearly the bed frame could not be inspected before it was unpacked. Bed Factory Direct eventually offered to contact the supplier on our behalf to obtain replacement parts for which we were expected to pay. So much for Consumer Rights. We did not take them up on their "kind" offer. Their Customer Service is quite appalling . Too many other customers have had a bad experience with this company. I wish we had read these Reviews before we bought from them.”

Posted 2 years ago

“Worst company I have dealt with no communication no delivery on time, tried phoning, no answer, want to cancel, don't know how, really just want my money back, needed the bed on time, wasted time waiting in for them, just do not trust this company customer service !!! what customer service?????????????????????”

Posted 2 years ago

“Horrendous customer service, when you ring to chase up your order, they always want to call you back. Don't fall for it! They aren't aren't actually going to call you back. They will tell you order is ready and organise delivery dates with you. Again don't fall for it! The date will come and go and you will call them to speak with an adviser that knows nothing about your order and will confirm they don't have your items in stock and wont for weeks and that your order was never actually placed with the supplier. But they will assure you that they will sort this for and they will give you another date, another empty promise and the cycle the begins again. Finally after waiting over a month for your item and being told empty promise after empty promise, you get to speak to the Manager to receive your apology and yet another date for your order and another empty promise because when you ask for the delivery confirmation in writing he decides actually they are unable to 100% confirm if you will receive your order. - I have now received a refund, after wasting weeks trying and hoping my order would arrive. I will never buy anything from this company again.”

Posted 3 years ago

“Bed Factory Direct ruining our sleep for over two weeks now. Worst customer service and post delivery support. We were moving into our new home on a Saturday and the bed delivery was coming in on the same day. Bed Factory Direct policy is to call customers day before to confirm the deliver - we got called on Saturday at 6am for delivery then and there. We told them we're in the house yet and they were supposed to call the day before to confirm delivery. Obviously they had to take the bed back and delivered it few days later. We paid a premium and organised delivery with them in such a way that we get the bed same day, but obviously that didn't happen. When we opened the bed found that some parts were missing. When we called to complain, we got transferred over to their manufacturer and then pretty much got fobbed off saying they won't do anything more because the issue has been resolved by the manufacturer. I mean the fact that we've been sleeping on air mattress for over two weeks is not a big deal right? We only need to sleep on a bed every night, what's the stress. If we don't get proper sleep for few days who cares, customers can manage and shouldn't get compensated for this companies incompetence. All we said was that you need to compensate in some way to us for the inconvenience caused - still haven't heard back from them, probably never will!!”

Posted 3 years ago

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Bed Factory Direct is rated 4.0 based on 863 reviews