Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

“Storage Bed should of come with a net , it didn't , we are getting conflicting stories some say you just store things on the floor others say it should come with a net to keep your things off the floor , which makes more sense and why we bought it , we have been waiting for over two months for the net to arrive after some one eventually said it should come with a net and it will be with you by the end ow the week . Which week ?...”

Helpful Report

Posted 9 years ago

Hi Mr Hirst, please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We're extremely sorry that there's been a delay in dispatching the part. We appreciate your feedback.

Posted 9 years ago

“The bed arrived dirty with marks all over it. Bolts and washers was missing. And there was no instructions to how to build the bed”

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Posted 9 years ago

Hi Mr Massie, we're sorry that there was an issue with your frame. Please could you contact our Customer Service Team on 0800 917 6518 so that we can put this right for you. We appreciate your feedback.

Posted 9 years ago

“Very fragile ... Very thin frame. Storage means the floor under the frame. That doesn't clearly state in the product description. Lifting the frame to use the under the frame is not smooth like in the description . Somebody has to keep it hold. Very very disappointed”

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Posted 10 years ago

Hi Mr Rijal, we're sorry you're not happy with the lack of smoothness in the action of the opening. Please could you contact our Customer Service Team so that we can look in to this for you, and do our best to put it right. Freephone 0800 917 6518 Mon-Fri 9.30am-4.30pm. We appreciate your feedback.

Posted 10 years ago

“This purchase was disastrous due to the carrier used. The bed was not delivered on the day it was due despite me staying in all day. There was no notification if this.,then when it was delivered 4 days late the headboard was missing. Your company was courteous and apologetic but it is essential you check your delivery company. To be fair your colleague ordered the missing piece to be delivered by courier which it was the next day.”

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Posted 10 years ago

Hi Ms Thompson, apologies for the delay with your deliveries, we will feed this back to our carriers and make improvements. We appreciate your feedback.

Posted 10 years ago

“Was informed that delivery would be on a Monday then received a phone call to state a delay with the mattress and delivery would be the Wednesday. On the Monday received another call from the supplier stating delivery had not been booked and the bed and mattress would now be delivered on the following Monday. Bed & mattress arrived!! The long brace bars of the bed were damaged but due to lack of time we had no option but to put the bed together as it needed to be used that night otherwise we would definitly of sent it back. Overall the bed is lovely, solid and mattress is very comfortable.”

Helpful Report

Posted 10 years ago

Hi Ms Carder, we really sorry for the delay in delivery and that there was an issue with your bed. If your bed still isn't aligned properly or completely to your satisfaction, please give us a call and we will put this right for you. We're glad that you're happy with your mattress. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 10 years ago

“It would be useful to include information or instructions about the product as the Ottoman bed I ordered arrived with both the struts off and the mattress base/lid did not line up with the bed base once they were on. You need to review your online ordering process and protocols and have the back up to support it, be honest when there is a problem and return calls. The company that delivered the bed were very good the journey could be tracked, they contacted an hour before delivery and were on time, careful,efficient and helpful.”

Helpful Report

Posted 10 years ago

Hi Ms Atherage, we really sorry that there was an issue with your bed, I will ask our manufacturing/ design team to provide better information to assist customers. If your bed still isn't aligned properly or completely to your satisfaction, please give us a call and we will put this right for you. We have recently put in place a new system to log all customer contact and better manage any issues that arise. We're glad that you're happy with the delivery service. We're available Mon-Fri (9am-5pm) on 0800 917 6518 alternatively you can email customerservice@bedfactorydirect.co.uk We appreciate your feedback.

Posted 10 years ago

“My bed was delivered on the wrong day ( nobody in) and it took nearly 2 weeks and numerous phone calls to get it delivered when somebody was in.”

Helpful Report

Posted 10 years ago

Hi Ms Rees, we're sorry for the delay with your delivery. We will feed this back to our delivery team and carrier and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“would not purchase from bed factory again”

Helpful Report

Posted 10 years ago

Hi Mr Drew, we're sorry that you're unhappy with us. We'd like to understand better where we've gone wrong so that we can put it right for you. Please could you contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Poor customer service, I had to phone several times chasing my order”

Helpful Report

Posted 10 years ago

Hi Ms Maposah, we're sorry for the poor customer service you received, we’ve put a new system in place last week in order to better log calls and emails. We will feed this back to our customer service team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“The service sounded first class on the web site . The product itself was good value for money but you need to be prepared that the delivery and customer service will be a poor service . The bed arrived a day late which meant someone had to take time off work to take delivery . The customer services promised on three occasions to call me back to update me, which never happened. The courier firm did however keep us up to date once we were aware of the new delivery date. There is no point in offering a next day delivery and requesting a delivery date if they cant follow this though . left feeeling frustrated with the company and wouldnt use them again .”

Helpful Report

Posted 10 years ago

Hi Mr Brogan, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Problems with order not being delivered. Rectified in the end but only after me complaining. Bought a second bed and when it arrived it was the wrong colour. Was told it was a mistake on website. Received emails on a bed I hadn't ordered that was due for delivery!!! Emailed company to ask what was going on and never got a reply!!”

Helpful Report

Posted 10 years ago

Hi Ms Prendergast, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Do not deliver to Northern Ireland, so when it says delivers to all of UK it is misleading.”

Helpful Report

Posted 10 years ago

Hi Mr Donnell, we're sorry that we don't currently offer delivery to NI. We have updated our delivery map to reflective this more clearly. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Bit disappointed to be honest. The bed didn't arrive on the day originally advertised (Friday), meaning I had to change my plans for the Monday to wait in again for the delivery. Also, they used a different courier for the mattress to the one used for the bed (I wasn't told this) which was pretty awkward as I had to wait in for two separate deliveries. The bed itself is nice enough, but one of the pre-drilled holes was in the wrong. As I had to drill another one myself the bed now has a random hole in it. Wouldn't buy from these guys again.”

Helpful Report

Posted 10 years ago

“Bit disappointed to be honest. The bed didn't arrive on the day originally advertised (Friday), meaning I had to change my plans for the Monday to wait in again for the delivery. Also, they used a different courier for the mattress to the one used for the bed (I wasn't told this) which was pretty awkward as I had to wait in for two separate deliveries. The bed itself is nice enough, but one of the pre-drilled holes was in the wrong. As I had to drill another one myself the bed now has a random hole in it. Wouldn't buy from these guys again.”

Helpful Report

Posted 10 years ago

Hi Mr Lewin, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Ordered my bed a week before it was supposed to b delivered , it never arrived and when I phoned up they could not find my paper work . It was made the next day they tried to blag me saying oh it was there delivery men's fault , but all along it had not been made , I eventually got it late the next day . Not impressed at all , and I am not recommending them because I was totally disappointed”

Helpful Report

Posted 10 years ago

Hi Mr Moorcroft, we're sorry for mix up, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Unable to place one of the wheels on as there was a piece of cardboard jammed into its holder. Delivery man didn't help taking bed upstairs as he said that he didn't have anyone with him that day (we ordered two beds).”

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Posted 10 years ago

Hi Mr Hitchcott, we're sorry for any inconvenience caused. Please can you contact our Customer Service Team so that we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Im still waiting for my mattress after 3 weeks, and still do not know when it will arrive, even though I have paid for it in full. Not good.”

Helpful Report

Posted 10 years ago

Hi Mr Hitchcott, we're sorry for any inconvenience caused. Please can you contact our Customer Service Team so that we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Boxes were all damaged & wet. Wood inside was mouldy and we had to clean it all off. Delivery drivers weren't concerned. Mattress was nice quality.”

Helpful Report

Posted 10 years ago

Hi Mr Waitt, we're sorry for any inconvenience caused. We'll feedback to our suppliers about the poor standard of the boxes, and make improvements. We appreciate your feedback. If this issue hasn’t already been resolved please can you contact our Customer Service Team so that we can put this right for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Ordered on the 26th December and have still not received my bed, I have emailed and rang the company and still got nowhere, they have not kept in contact to explain why my order has been so delayed and I had to ring up and be told by the man on the other end of the phone that the delivery company had only just got the other part of my bed on Wednesday when it was due to be delivered last Friday, extremely disappointing but good prices which is what caught my eye in the first place.”

Helpful Report

Posted 10 years ago

Hi Ms Bagley, I'm going to ask one of our Customer Service Team to give you a call with an update on this asap. We're really sorry for the delay you may have heard on the news over the Xmas period that one of our main delivery companies City Link has gone into administration. We are still delivering all orders via other carriers however there have been delays in the short term. We are doing our utmost to communicate to Customers any changes with orders, we're sorry we didn't update you sooner, and appreciate your patience at this time. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.

Posted 10 years ago

“Only good thing about it, price. Costumer service is very disappointing, min existing... Delivery time on website, 2 weeks. Agreed to 2 week delay due to high demand, now 3 weeks later and I still haven't got a delivery date! Honestly, stay away from this company and spend a couple £ more to buy local! Lessons learned..”

Helpful Report

Posted 10 years ago

Hi Mr Baierl, I'm going to ask one of our Customer Service Team to give you a call with an update on this asap. As the bed is coming direct from Sealy we are at the mercy of their manufacturing at this time of year. Sorry for any inconvenience caused. We appreciate your feedback.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Bed Factory Direct Reviews