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Bed Factory Direct Reviews

3.9 Rating 875 Reviews
77 %
of reviewers recommend Bed Factory Direct
3.9
Based on 875 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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Bed Factory Direct 5 star review on 9th May 2022
Jannine A.
Bed Factory Direct 5 star review on 9th May 2022
Simone S.
Bed Factory Direct 5 star review on 9th May 2022
Julie H.
Bed Factory Direct 5 star review on 9th May 2022
Nick F.
Bed Factory Direct 5 star review on 9th May 2022
Phillippa S.
Bed Factory Direct 5 star review on 9th May 2022
Mr M.
Bed Factory Direct 5 star review on 9th May 2022
Guest
12
Anonymous
Anonymous  // 01/01/2019
Hole in base of mattress when arrived - the company offered to 'sew it up' or they could refund £20 and send us a duvet as a way of apology. We opted for the later option as I can sew. Money refunded straight away... Still awaiting the duvet and a response 2 weeks later.
Helpful Report
Posted 11 years ago
Hi Ms Coward, we're really sorry that your duvet hasn’t arrived . I’m going to ask one of our Customer Service Team to contact you so that we can put this right. If there's anything else we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.
Posted 11 years ago
Out of the five items ordered i only received one. The balance had to be substituted, had over a month lead in or didn't arrive. In the end i had to wait in for three days to get it delivered. Will not shop there again.
Helpful Report
Posted 11 years ago
Hi Mr Bray, we're really sorry the delay with the products you ordered. It's unusual that all of these items were out of stock, we will feed this back and make improvements. We are always trying to improve delivery and stock accuracy for our customers. If there's anything else we can help with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.
Posted 11 years ago
The mattress I ordered is fantastic however the bed frame was sent in awful packaging. Bits were missing so had to make shift put it together. Some bits were damaged and not the quality I expected. Parts of the bed that were meant to have holes didn't and had be adjusted. The screws and other little bits didn't come in their own bag they were just thrown in a big box with the frame. Overall I felt it was very unprofessional and expected much, much better.
Helpful Report
Posted 11 years ago
Hi Mr Murphy, we're really sorry that you had an issue with the packaging and quality of your frame. We will feed this back to our supplier to make improvements. Please contact our Customer Service Team so that we can try to resolve the issue for you: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.
Posted 11 years ago
Had to cancel my order because they could not meet the agreed delivery date. Did get a refund on time though.
Helpful Report
Posted 11 years ago
Hi Ms Murphy, we're really sorry that we couldn't meet your required delivery date. Our divan beds are handmade in our factory and occasionally there can be delays. If there's anything we can help you with please don't hesitate to contact us: 0800 917 6518 (Mon-Fri, 9am-5pm). We appreciate your feedback.
Posted 11 years ago
Bed Factory Direct is rated 3.9 based on 875 reviews