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Bed Factory Direct Reviews

4.0 Rating 863 Reviews

77 %

of reviewers recommend Bed Factory Direct

Company Reviews

Product Reviews

4.0

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

Bed Factory Direct 5 star review on 9th May 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They probably deserve 0 stars. The most pathetic company I have ever dealt with. Email responses take a week to come if they are responses to at all. Nobody from the company made an effort to resolve the issues. Never buy anything from them!”

Posted 3 years ago

“Ordered a divan and mattress and a separate mattress. Contacted them as the springs were really noisy and you could feel them through the memory foam. One purchased April last year and the May last year. Got an email stating they wasn't in warranty so they couldn't do anything. So I went onto their website and sent them a copy of what their warranty stated. Finally got a phone call yesterday after putting a review on trust pilot. To be told directors are discussing the case in a meeting this morning. I had to call them today at 4.30 to find out that the director had an emergency and it would be decided tomorrow!! Avoid”

Posted 3 years ago

“Excellent service, affordable prices and in time delivery. Wonderful experience.”

Posted 3 years ago

“I would give no stars if possible...this company is APPALLING! Honestly I can’t even put into words how awful they are. I ordered a bed from them to be delivered on the Thursday ready for my husbands return from a lengthy spell in hospital on the Friday. I phoned on the Wednesday the day before the due delivery to check all was ok and was told it was. I phoned them 4 times on the Thursday to ask for a rough delivery time- each time I was fobbed off, until on the 4th time I was told the bed would not be delivered until the Monday. I cannot even describe the stress that this caused me. Luckily with the help of many friends, a van and a fab local shop we rallied around to get a bed delivered on the Friday morning. The lying from the staff is appalling. The lack of care is appalling. I am still awaiting a call from their MD.... I imagine I’ll be waiting for ever. I truly don’t wish bad fortune on anyone in life after what we as a family have been through recently....but I sincerely hope this company go out of business very soon. AVOID at all costs.”

Posted 3 years ago

“Bought a mattress which arrived on 16th December 2020. Within a few sleeps we had noticed significant indentations/settlement and we both had back pain. Considering our old similar mattress was over 10 years old with hardly any settlement, and we are not heavy people, we consider this new mattress must be faulty. Contacted the company to return faulty mattress and get a full refund as per the Consumer Credit Act 2015 which entitles me to a full refund within 30 days if we are are not happy. Sent them photos and explained we had been turning and rotating it every few days. Their website states this should be done every week, but they seem to want to disregard their own advice by telling me they do not recommend we do this. They are blatantly refusing to refund me, even though the mattress is faulty and I have a right to a full refund within 30 days. Also be aware that this company do not accept any credit cards, so that you cannot invoke Section 75 of the Consumer Credit Act if you want a refund.”

Posted 3 years ago

“The product quality is what you would expect for the money. = 1 star The price is good. = 1 Star The delivery company used are good. = 1 Star The delivery date promised when ordering is an indication only = 0 Star 2 Draws at the end means 2 draws at the side. = 0 Star”

Posted 3 years ago

“Such awful customer experience. Ordered and paid for a double bed. Order confirmed. 4 weeks later on delivery date told that order was out of stock and cannot be delivered for another two months. No communication of this. No way to speak to them on the phone (phone line 'closed' because of COVID). And no effort from company to provide solution. Probably the worst consumer experience I have had. Do not use this company.”

Posted 3 years ago

“I placed my order in July and have waited 3 months for delivery of my bed and headboard as the headboard had not been available and I wanted them delivered together. This morning the bed was delivered without the headboard! Furthermore, I was expecting to receive a phone call an hour before delivery to advise me delivery was on the way. This did not happen and delivery arrived at 7.30 am while I was still in bed. To say I am furious at this appalling service especially after waiting such a long time for my order would be a gross understatement. No reply to my email of complaint sent this morning. Delivery drivers were not wearing face masks either which I would have expected to see in the current COVID situation. I do not recommend this company.”

Posted 3 years ago

“AVOID THIS COMPANY!!!!!! Paid for a bed over a month ago and am still waiting despite being given false delivery dates and times!! Have requested a full refund three times now but sill NO refund Emails go unanswered as do all phone calls”

Posted 3 years ago

“Ordered a bed over a month ago and still has not arrived. They kept putting the date back advising supplier delivery issue. Now I have asked for a refund they have stopped responding. I have reported to Trading Standards. Avoid, Avoid, Avoid at all costs!!!”

Posted 3 years ago

“Bed Factory Direct Trading as Style & Comfort Interiors Limited. I ordered a bed and mattress on 1st July for delivery on 23rd July. No delivery on 23rd. Received an email to say it would be delivered Fri 24 Jul between 10:45 and 12:45. At this point, I dismantled and sold my daughters bed on facebook. Received an email on morning of 24th to say there was an issue with stock at the warehouse so my items weren't going to be delivered and they would be in touch. I emailed customer service and received a response today to say the bed was not going to be in stock for 3-4 WEEKS I asked them to send the mattress so my child had somewhere to sleep, they said I would get an email within 48 hours to confirm. I did not receive one. I told them I wanted a full refund. Then the mattress turns up a few days later - I refused delivery and emailed head office to tell them. Was promised full refund from Josh, one of the managers. Was the offered a partial refund (they said the mattress was delivered) - Again, emails sent, which were mostly ignored. Requested refund, was told twice that I'd had a refund - (they were referring to the partial refund which I refused) It has taken me until today - 19/08/20 to get a refund, and only then because I raised a case with paypal and they decided it in my favour. Dealing with this company was ridiculous, most of the time they do not respond to emails and there is a message on the phone line saying they cannot answer due to Covid. Disgusting company, beware.”

Posted 3 years ago

“Been let down 3 times by this company on delivery , they can't give you a straight answer just a string of lies. Would not reccomend”

Posted 3 years ago

“No one answers their calls, no one returns emails but money has been taken. All I want is a reply from customer services”

Posted 3 years ago

“Would have gave no stars as waste of time ordered mattress delivery date 7/7/20 its now 10/7/20 still no sign of mattress requested refund still waiting they are uick enough to take your money disgusting service”

Posted 3 years ago

“I wouldnt even give one star i ordered mattress last week delivery date was suppose to be 7/720 its now 10/7/20 still no sign mattress sat in every day as they said be 9/7/20 still waiting requested refund heard nothing do not buy from here”

Posted 3 years ago

“AVOID THIS COMPANY Ordered a bed, did not show up on delivery date, no response from customer services, then only HALF of the bed showed up, have again tried to contact over and over and still nothing. Absolutely disgusting.”

Posted 3 years ago

“AWFUL! Looks like this company has gone bust - phone lines turned off (only an answer phone message advising to email them instead), then they no longer respond to email. Even the automated email response is now turned off. Web chat also turned off. My item was not delivered, now a month late (not expecting it - reported as Fraud to credit card company and claiming on insurance). Still taking orders online though! Still advertising 'phone lines open til late' on their website! Interestingly, they are still active in attempting to massage their scores on review sites. They won't respond to you as to why they haven't delivered your order and are holding your money, but they act very promptly to try get negative reviews removed! AVOID AVOID AVOID!”

Posted 3 years ago

“I would also give no stars if that was an option - absolutely appalling service and frighteningly similar to all the other 1 star reviews! I ordered a bed 5 weeks ago to make sure I got the nominated delivery day I needed. I deliberately reconfirmed on Monday that it would be delivered and told it would be. So I confirmed my day off work with colleagues, only to be told the next day that the delivery will be another 2 weeks yet!!! Going by the other reviews, I doubt that will happen either though... Customer service couldn’t care less which has just made me even more furious with this company and am now doubting that the bed will be of any decent quality when it arrives. I’d rather cancel completely and give my business to a company that cares even a little, but even that’s not an option?!! There are so many places that sell beds - better to choose any one apart from this one.”

Posted 3 years ago

“I only put a 1 as there was no 0. Almost 2 months have past and bed still not delivered. Was told delivery would be last Wed. Nothing. No replies to my emails since then. The worst experience of a company yet.”

Posted 3 years ago

“This company makes false promises. After waiting for 3 months I still haven’t received my bed and no one from bed factory direct hasn’t been in contact with me.”

Posted 3 years ago

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Bed Factory Direct is rated 4.0 based on 863 reviews