Harriet
I would give no stars if possible...this company is APPALLING! Honestly I can’t even put into words how awful they are. I ordered a bed from them to be delivered on the Thursday ready for my husbands return from a lengthy spell in hospital on the Friday. I phoned on the Wednesday the day before the due delivery to check all was ok and was told it was. I phoned them 4 times on the Thursday to ask for a rough delivery time- each time I was fobbed off, until on the 4th time I was told the bed would not be delivered until the Monday. I cannot even describe the stress that this caused me. Luckily with the help of many friends, a van and a fab local shop we rallied around to get a bed delivered on the Friday morning. The lying from the staff is appalling. The lack of care is appalling. I am still awaiting a call from their MD.... I imagine I’ll be waiting for ever. I truly don’t wish bad fortune on anyone in life after what we as a family have been through recently....but I sincerely hope this company go out of business very soon. AVOID at all costs.
3 years ago
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Bed Factory Direct has a 4.0 average rating from 863 reviews

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