I would give no stars if possible...this company is APPALLING! Honestly I can’t even put into words how awful they are.
I ordered a bed from them to be delivered on the Thursday ready for my husbands return from a lengthy spell in hospital on the Friday. I phoned on the Wednesday the day before the due delivery to check all was ok and was told it was. I phoned them 4 times on the Thursday to ask for a rough delivery time- each time I was fobbed off, until on the 4th time I was told the bed would not be delivered until the Monday.
I cannot even describe the stress that this caused me. Luckily with the help of many friends, a van and a fab local shop we rallied around to get a bed delivered on the Friday morning.
The lying from the staff is appalling. The lack of care is appalling. I am still awaiting a call from their MD.... I imagine I’ll be waiting for ever.
I truly don’t wish bad fortune on anyone in life after what we as a family have been through recently....but I sincerely hope this company go out of business very soon.
AVOID at all costs.
3 years ago
Bed Factory Direct has a
4.0
average rating
from
863
reviews
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