AWFUL! Looks like this company has gone bust - phone lines turned off (only an answer phone message advising to email them instead), then they no longer respond to email. Even the automated email response is now turned off. Web chat also turned off. My item was not delivered, now a month late (not expecting it - reported as Fraud to credit card company and claiming on insurance). Still taking orders online though! Still advertising 'phone lines open til late' on their website! Interestingly, they are still active in attempting to massage their scores on review sites. They won't respond to you as to why they haven't delivered your order and are holding your money, but they act very promptly to try get negative reviews removed! AVOID AVOID AVOID!