Bed Factory Direct Trading as Style & Comfort Interiors Limited. I ordered a bed and mattress on 1st July for delivery on 23rd July. No delivery on 23rd. Received an email to say it would be delivered Fri 24 Jul between 10:45 and 12:45. At this point, I dismantled and sold my daughters bed on facebook. Received an email on morning of 24th to say there was an issue with stock at the warehouse so my items weren't going to be delivered and they would be in touch. I emailed customer service and received a response today to say the bed was not going to be in stock for 3-4 WEEKS I asked them to send the mattress so my child had somewhere to sleep, they said I would get an email within 48 hours to confirm. I did not receive one. I told them I wanted a full refund. Then the mattress turns up a few days later - I refused delivery and emailed head office to tell them. Was promised full refund from Josh, one of the managers. Was the offered a partial refund (they said the mattress was delivered) - Again, emails sent, which were mostly ignored. Requested refund, was told twice that I'd had a refund - (they were referring to the partial refund which I refused) It has taken me until today - 19/08/20 to get a refund, and only then because I raised a case with paypal and they decided it in my favour. Dealing with this company was ridiculous, most of the time they do not respond to emails and there is a message on the phone line saying they cannot answer due to Covid. Disgusting company, beware.