“Have returned the item a week ago special delivery and still waiting for confirmation that the amount has been refunded to my account.
So not so brilliant on the customer service.”
Hi
The return was received back into our warehouse on the 12/09 and refund issued on the 13/09.
If there are any further issues then please get in touch with our customer support.
Many Thanks
“Excellent customer service when I rang up about a Weber Master touch BBQ that was out of stock. Preordered on their advice and arrived within a couple of days. Will be back”
“Very quick and efficient service.
I recently purchased 3 items on line and all were delivered the next day. Although 1 item was damaged, customer service was excellent in sending a replacement again the next day.”
“If there was a 0-5 i would put that.
Delivery company used lied and diverted my package to local pick up point.
BBQ World not interested in contacting them or sorting out my problem. Just excuses after excuses.
Would not recommend BBQ World to my worst enemy!! Very- very poor customer service. Absolute joke. But this seems to be the standard at the moment. Take your money and then not interested.”
“Having read the reviews, I was slightly worried about the delivery situation but a bank holiday discount meant the product was too good to miss at the price. Once bought, we were kept in the loop about when the product would be delivered. We received emails with specific times on a specific date and received multiple updates to ensure delivery wasn't missed. The product is fantastic. High quality and in perfect condition. We needn't have worried at all”
“We bought a bbq for our motorhome and were unsure which type was suitable. The staff advised us which model was suitable and the bbq arrived next day delivery, free of charge. Excellent customer service and speedy service. We haven't used the bbq yet but it looks perfect for two.”
“Fantastic BBQ so pleased with the performance. I was disappointed that it arrived damaged but I did however receive replacement parts, the legs very quickly after contacting the company.I then had to take the whole thing apart and reassemble it. This does assume people are able to do this and have tools for the job. I would have preferred a replacement unit for the price I paid. I then had the fuss of sending the damaged bits back. I paid extra for next day delivery but then had to wait for the replacement bits, luckily they came the day before we were going away. Overall still pleased with my purchase.”
