“The item arrived on time and in good order. Not used yet, but looks to be very satisfactory. However, the instruction to check the delivered item for damage before the courier departed was impossible as he took a photo of the package outside the front door and left as soon as the door was opened. Fortunately, the item was well packaged and there was no damage observed on opening it.”
“Placed order and received confirmation. Email arrived with delivery details. Then notofication from courier that delivery was cancelled.
Email from BBQ World informing me product was damaged and no longer available. No suggestion of alternatives. Refund took several days to reach my account. Appreciate just unlucky with this one.”
“Brilliant customer service. Matched the price of a competitor website in a matter of minutes over the phone and had the bbq arrived at my door the next afternoon!”
“Delivery was good on time all the parts were there, pretty straightforward if a long assembly process, allow 2 hours.
Was NOT happy that the pallet was not taken away as part of the service.”
Hi
Sorry to hear you have had a problem with receiving the order - Could you please contact our customer service department on 01200 421010 or email support and we will get this resolved.
Apologies for the inconvenience.
Many Thanks
Dawsons Department Store
