“I bought a BBQ from BBQ world at the end of May. The BBQ arrived damaged, I immediately complained about this to Customer Services and the communication was all very positive and I was assured that I could use the BBQ and the would replace the damaged part.
After many back and forward emails and missed promises, at nearly 3 months later I am still in a position where the damaged part has not been replaced. This is not the kind of service I would expect from a company such as BBQ World.
All that said, the Louise the Customer Service contact has been very understanding throughout the process and promptly responded to my many emails for help and clarification.”
“We ordered a gas cooker for a camping trip after much research. BBQ World proved to have the best deal so we ordered. It had an estimated delivery of a few days, but came the next day! It was fast and efficient and the cooker was perfect. Couldn't fault BBQ World. We will be back no doubt.”
“This product simply does not work, despite its ridiculous price.
I tried it after a barbeque, spraying on and leaving 15mins as instructed, then tried to clean with a stiff brush. It had virtually no effect at all. In the end I went back to scraping off with a knife followed by a wire scourer as usual.”
“Excellent product range, prices and amazing service. Ordered before midday and received on a pallet ( by a really good delivery company) the next day in the Scottish Highlands at no extra cost.. Highly recommended and will return for accessories etc .. Best prices I could find from a reputable outlet. .”
“I'm thrilled with my recent purchase from Barbecue World – a weber cast-iron, insert. The delivery time was impressive, and the product's quality exceeded my expectations. Equally remarkable was the attention to detail in the packaging, which showcased their commitment to ensuring a secure and well-presented shipment. Overall, a fantastic experience that reflects the top-notch service and quality that Barbecue World offers.”
