BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,270 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to order and delivery. Thought the item was a little expensive.”

Helpful Report

Posted 1 month ago

“BBQ land have supplied an Outback BBQ everything arrived in perfect condition. I would say the instructions would have been easier if the parts were actually labelled also. The images were a bit unclear as to which parts was which. Not used but fired up first time. I would have given 5 stars but the driver was a bit mean. i asked him to back up the drive which is 10 yards wide and 60 yards long to get it close to the house but he refused, took pictures and left it on the pavement. I had to move it on my own to get it away from the main road. Also no time slot given the day before and when it was teh driver was already there.”

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Posted 1 month ago

“Normally I don't respond to surveys but I want to see companies like this succeed. Often companies fail due to poor telephone customer service which was my experience with BBQland as a new customer. I checked TrustPilot was legit and I saw previous reviews saying customer service was not great. I was asking for some assistantance regarding a particular blower which BBQland sold and if it worked with a Fireboard 2 Drive. I was told they did not have this blower which was not true and pointed it out to the assistant. When when they realised their mistake I got an unessary terse and dismissive response. For this reason I give it a 4 out of 5. The good news is that when I called a second time I had a very good experience with an exremely knowlegable person. My word of caution to BBQland is please vet your customer services reps. Ths company ahd an outsanding range of products and I hope this company does well and that BBQ/Smoking continues to grows in the UK.”

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Posted 1 month ago

“All delivered on time amd package really bwell”

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Posted 2 months ago

“The experience through the website was very good and was very easy to get through to BBQ Land to find out when delivery would be. Product was delivered without any problems. If I was going to fault . It would have been nice that when item was ordered an expected delivery date was then supplied via email. This would have saved any phone calls. Would I use again definitely.”

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Posted 2 months ago

“Very pleased with purchase”

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Posted 2 months ago

“22222222222222”

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Posted 3 months ago

“Ordered a new pellet burner from them. The ordering process was very easy on the Internet, and they give 'BBQ points which you can redeem with more stuff! Delivery was very well done with good info via email so I knew when it was going to arrive to get time off work to be home for it. I spent a lot of time researching what I wanted, and they were able to send the Kit from stock. Ordered Sunday, I was building the BBQ on Thursday morning!! I ordered more sauces and rubs with my BBQpointsm so effectively got £45 of stuff for free. AND I was able to choose my free stuff rather than them giving me old or last years stuff as you would normally expect with free gifts!”

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Posted 3 months ago

“Great oven. Cover not very robust Cooks well”

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Posted 4 months ago

“Excellent service, prompt delivery and competitive prices”

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Posted 4 months ago

“Good prompt service”

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Posted 5 months ago

“Everything as it should be deleivered when promised, price good”

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Posted 7 months ago

“Excellent price on ooni pizza oven and accessories. I made an error on my order and needed to change. Customer service brilliant. They changed my order without question and sent me a prompt refund on the difference . Efficient and quick delivery. My purchase is a gift and has not yet been given or user, but I would not hesitate to order from bowl and again.”

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Posted 8 months ago

“Always deliver on price quality and speed 👍🏻👍🏻👍🏻👍🏻👍🏻”

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Posted 8 months ago

“Very happy with purchase of ooni koda 12. Ordered via website that is clear and easy to navigate. The current offer meant it was the best price I could find anywhere for the ooni. Delivery was very quick and had no issues with the company so far. Haven't needed customer service and hopefully won't need to.”

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Posted 9 months ago

“Great experience from beginning to end with a huge range of bbq smokers and puts and accessories”

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Posted 9 months ago

“Good service.”

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Posted 10 months ago

“Some parts missing but was very quickly resolved”

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Posted 10 months ago

“Very helpful. very nice staff.”

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Posted 11 months ago

“Rang up for advice which was seemed to be an inconvenience to them. Unable to place the order over the phone apparently to deter fraud? Item arrived next day, well packed, easy to assemble, looks great unsure whether to light it it looks that good. Great price with free next day delivery.”

Helpful Report

Posted 1 year ago

BBQLAND is rated 4.8 based on 4,270 reviews