BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.84

4.8 Rating 3,800 Reviews

97 %

of reviewers recommend BBQLAND

4.8

Based on 3,800 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 24th April 2024

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, v efficient.”

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Posted 2 years ago

“Good prompt service”

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Posted 2 years ago

“The service was good unfortunately one of the two B'BQ sauces I ordered was damaged in transit. I was surprised there was no packaging around the products.”

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Posted 2 years ago

“Bought the Traeger Ironwood 650. Wow, what a BBQ. All worked fine. Simple to work on the app. Remote control through app. Really good. Free meat pack and pellets meant I could get straight in to it. Have tried the the pork ribs and brisket already. Heaven. One v annoying thing is that when I bought the Traeger, it invited me to buy shelf, cover and pellet sensor. I did. It already comes with a pellet sensor! Don’t buy it twice!”

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Posted 2 years ago

“Good communication, answered all of my questions quickly, and I felt valued as a customer”

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Posted 2 years ago

“Lots of pieces to set up but overall good value product”

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Posted 2 years ago

“Had what I wanted at a good price.”

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Posted 2 years ago

“Purchased a MasterBuilt Gravity 560. Delivered in very quick time although the despatch email contained incorrect information resulting in a wasted days holiday. I would suggest that BBQLand spend more time on the detail and less time hastily sending information out to customers. In our case we did not want the product in a rush but we did want to know the exact delivery day? We received an apology (of sorts) but it has spoilt our overall opinion of BBQLand, specifically Customer Service. Three emails and a telephone call to get a way forward re delivery. As far as the 560 is concerned it is a very good BBQ so far. When constructing have a look at the various YouTube videos; they are a big help.”

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Posted 2 years ago

“Very fast delivery. Was at my door in less than 48 hours. Seasoned the smoker and noticed a lot of smoke coming out from around where the doors touch, but think that's normal for a smoker in this price range. Will fix with heat proof gasket.”

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Posted 2 years ago

“Barbeque and delivery excellent, took a while to put together, unfortunately one of the nuts was missing”

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Posted 2 years ago

“Very happy with the product after a lot of investigation. Delivery was made easier by a very nice delivery driver who was flexible to what we needed. The only issue was when we called initially to the shop, the male person was just generally unhelpful to the point where we were going to purchase elsewhere.”

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Posted 2 years ago

“Good value quick delivery”

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Posted 2 years ago

“No problem with the order, firebox and grill very well built, welded mild steel construction, very heavy and sturdy, yet to be used coz of the English weather and wii adjust my review accordingly after a few uses, never thought about seasoning the grates or wiping down grill with veggie oil so will see how that goes.”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

“Good service, and good products. Unfortunately one item damaged in transit”

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Posted 2 years ago

“Very easy process, delivered on time and good communication. Thanks 🙏🏻”

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Posted 2 years ago

“Really liked the quality of the barbecue solid. Cooked food without problem on the cast plates definitely buy this brand again.”

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Posted 2 years ago

“Good choice of products, quick delivery, good quality..... only issue upon opening one of the sauces the cap was not sealed correctly and had been leaking inside the plastic wrapping around the cap and bottle neck, resulting in the sauce being thrown away and a dash to the supermarket to save the day.”

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Posted 3 years ago

“Very good product does exactly what I want it to do”

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Posted 3 years ago

“I bought my new pizza oven and accessories from bbqland as it's the only place that appears to have it in stock at the moment. I was delighted when it also said it could deliver on Monday if I ordered first thing on Friday morning, which I did. However the tracking information I was given was wrong, and when it didn't arrive on the Monday I was concerned. When I contacted the company they provided me with new information - and it looks like it may have suffered a delay at the delivery company end. And for that reason I have rated it as good - as I am now in receipt of all goods as expected, just a day later than I originally thought. All goods received are in excellent condition - I would happily purchase from bbqland again.”

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Posted 3 years ago

BBQLAND is rated 4.8 based on 3,800 reviews