BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.84

4.8 Rating 3,777 Reviews

97 %

of reviewers recommend BBQLAND

4.8

Based on 3,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase and shipment of the product went well. A shame it arrived with scrapes and scratches and couple dents.”

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Posted 3 weeks ago

“Got a discount code of winter 10 but couldn’t use it”

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Posted 2 months ago

“Good products. But charcoal delivery costs are too high compared to other distributors.”

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Posted 7 months ago

“Goods received as ordered but the carriage charge for fuel is ridiculous. Free delivery for over £100 but won't deliver no more than 2 bags of charcoal...”

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Posted 7 months ago

“Difficult to find the cover that I needed for my Pit Which I had bought from BBQ LAND ! It had stated that it was out of stock !!! I then had to go through a third party platform to sought one which might fit , I was then directed back to BBQLand were I then was able to torcer one ! I found it very frustrating to go all around the houses to be led back to were I started to purchase one !!! Irritating and frustrating !!”

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Posted 10 months ago

“Rang up to talk through placing an order but was told to email and was made to feel a bit of hinderance despite looking to spend £800. By the by, I sent the email detailing what I was looking to purchase…. No response for days so had to chase up…. Ended up just buying through the website, I expected a better service. Can’t fault the products or ease of use of the website but not totally sold on the service I’m afraid.”

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Posted 10 months ago

“The best of the west wood chips came in a unsealed boxed and made you wonder if the chips have been swapped. A fair bit of wood dust was in the bags too. I still think the price is good and the order came quick enough.”

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Posted 1 year ago

“It wasn't the 9 nine times bamboo salt that i expected it should be purple”

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Posted 1 year ago

“The customer services rep did try and help, and I don't think this is their fault so let me preface this review with that. If you're ordering on the mainland, go for it. Before ordering I enquired what the delivery cost would be to the Channel Islands. £110, which is understandable for a large object. Wouldn't deduct VAT on the site though, even though they don't have to pay it for items shipped to the CI. Hmmm, ordered anyway as I couldn't find this model anywhere else. Maybe I could claim VAT back. Took a while to get here but not too bad. Tracking was ok. Item arrived but wasn't shipped to my house: I had to go and pick it up. £110 looking less value - but hey ho it's here. BBQ Land have a flat "No" for the VAT deduction question. That's that then. BBQ box was damaged, BBQ components bent quite badly. Emailed BBQ Land to let them know, with pictures, and to advise that my £110 delivery only did half the job. Their reply was essentially 'BBQ should still go together ok but let us know if you have any issues. Oh and the delivery cost us £250, so count yourself lucky'. Not in those exact words, but that was pretty much the response and the tone. Now had the item not cost £800 to begin with, and had it gone together well I might have let this go - but the whole thing is slightly askew, meaning there isn't a proper seal on the smoker lid. I couldn't have known this until putting it together (which is what they advised me to do), after which I couldn't really send it back. To respond to my question with "oh well the delivery cost us more than you paid" isn't a valid response. I paid what they quoted. They could have told me it was £250 and I could have taken that into account. As it stands, I've paid £110 delivery and a couple hundred quid "VAT" for a broken bit of kit I can't return. Might be frustrating for them to, but it's not really my fault as the customer. **UPDATE** Received a reply, offering to refund the difference between what it cost them and what I paid (whilst making sure to point out they weren't happy about it). Better than nothing. Might go towards getting the lid fixed I suppose. This hasn't been a great experience. I'd have forgiven it for a few hundred quid, but if I'm paying closer to a grand I'd expect a bit more care on their end to inform customers, package better for shipping and follow up on legitimate queries. Sounds like their deliveries and service to the mainland are great. So I don't mind recommending you give them a go.”

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Posted 1 year ago

“Delivery and information all really good however the pizza oven is damaged although it’s only cosmetic damage I am still disappointed to have spent over £300 and received a damaged product”

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Posted 1 year ago

“Products seem ok, but poor packaging, which resulted in a bent temperature probe and crushed spice container.”

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Posted 1 year ago

“Excellent service & competitive price. Thank you”

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Posted 1 year ago

“Product had been dropped so we had to knock out a dent to put it together”

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Posted 2 years ago

“Problem with courier: The pizza oven was left on my doorstep and would have been there all day if my son had not called around. No email received on delivery Quick delivery otherwise”

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Posted 2 years ago

“Products are amazing and lots of choice but delivery was very slow.”

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Posted 2 years ago

“Didn't answer the phone with the company name, leaving you to confirm that you have rang the correct number. Then voice tone was more akin to why are you even calling. However the person I dealt with did provide me with most of the measurements that I required and most of these were correct. Unfortunately one crucial measurement was wrong (god knows how as it is written in big bold letters on the front of the box). This has left me an ash pan that doesn't fit, however he did say right from the outset "doubt it will fit", but if that crucial measurement (written on the box!) had been given correct I would have ordered. Lesson learned.”

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Posted 2 years ago

“Sorry can’t review as I still haven’t got the delivery yet.”

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Posted 2 years ago

“I'm afraid that it took over a week for our BBQ to be delivered which in these days of expected fast delivery for online orders was a surprise. If we had been told it would take that long we would have purchased it from our local retailer.”

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Posted 2 years ago

“Quick delivery but it had transport damage. I had to bend and hammer the bottom of the unit back in place to fit one of the legs as per picture. Apart from that it is an awesome piece of kit! Order 219303”

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Posted 2 years ago

“Amazing quality and price for product, two downsides were packaging was damaged on arrive which isn’t the end of the world just abit of a let down when it’s a gift and delivery took 4 days but I was charged and invoiced for next day delivery but I would definitely use them again”

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Posted 2 years ago

BBQLAND is rated 4.8 based on 3,777 reviews