BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,258 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Rob B

Anonymous

BBQLAND 5 star review on 23rd April 2025

Robert D

BBQLAND 5 star review on 18th April 2025

Mac B

121

Anonymous

Anonymous // 01/01/2019

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“Great service & customer service.Delivery was quick & efficient. I forgot to put an item in my basket & they kindly let me place another order with free delivery. I would definitely recommend this company.”

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Posted 2 years ago

“Ordered a spare part for a Kamado Joe Classic II. Stock levels accurate, delivered on time.”

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Posted 2 years ago

“Excellent customer service, very helpful staff dealt with my phone query quickly and efficiently.”

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Posted 2 years ago

“Great sturdy barbecue . Can’t say it was easy to build as you definitely need two people to juggle the legs during construction. All in all a very good quality bq !”

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Posted 2 years ago

“Fantastic company, fast and secure delivery and i rang up and spoke with the guy before ordering and he was very helpful, will be ordering again and the reward system they have is fantastic.”

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Posted 2 years ago

“Great selection, reasonable prices, good service. Very prompt delivery. I'm hooked.”

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Posted 2 years ago

“OEM and attractively priced delivery within expected time. Like for like replacement and efficient service.”

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Posted 2 years ago

“Went to their store (Hitchin) to see the stock, and had a good chat about different smokers. Settled on the MB 800, and got it for a more or less identical price to everyone else online. Nice to feel like you’re helping out a local business instead of Amazon et al, though. Also, being official Masterbuilt distributors, if anything goes wrong, I know I can go back to them without any quibbles. Great shop.”

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Posted 2 years ago

“Faultless and speedy service from ordering to delivery. Loving our new Traeger and the meat pack bundle deal was very good quality.”

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Posted 2 years ago

“The customer services rep did try and help, and I don't think this is their fault so let me preface this review with that. If you're ordering on the mainland, go for it. Before ordering I enquired what the delivery cost would be to the Channel Islands. £110, which is understandable for a large object. Wouldn't deduct VAT on the site though, even though they don't have to pay it for items shipped to the CI. Hmmm, ordered anyway as I couldn't find this model anywhere else. Maybe I could claim VAT back. Took a while to get here but not too bad. Tracking was ok. Item arrived but wasn't shipped to my house: I had to go and pick it up. £110 looking less value - but hey ho it's here. BBQ Land have a flat "No" for the VAT deduction question. That's that then. BBQ box was damaged, BBQ components bent quite badly. Emailed BBQ Land to let them know, with pictures, and to advise that my £110 delivery only did half the job. Their reply was essentially 'BBQ should still go together ok but let us know if you have any issues. Oh and the delivery cost us £250, so count yourself lucky'. Not in those exact words, but that was pretty much the response and the tone. Now had the item not cost £800 to begin with, and had it gone together well I might have let this go - but the whole thing is slightly askew, meaning there isn't a proper seal on the smoker lid. I couldn't have known this until putting it together (which is what they advised me to do), after which I couldn't really send it back. To respond to my question with "oh well the delivery cost us more than you paid" isn't a valid response. I paid what they quoted. They could have told me it was £250 and I could have taken that into account. As it stands, I've paid £110 delivery and a couple hundred quid "VAT" for a broken bit of kit I can't return. Might be frustrating for them to, but it's not really my fault as the customer. **UPDATE** Received a reply, offering to refund the difference between what it cost them and what I paid (whilst making sure to point out they weren't happy about it). Better than nothing. Might go towards getting the lid fixed I suppose. This hasn't been a great experience. I'd have forgiven it for a few hundred quid, but if I'm paying closer to a grand I'd expect a bit more care on their end to inform customers, package better for shipping and follow up on legitimate queries. Sounds like their deliveries and service to the mainland are great. So I don't mind recommending you give them a go.”

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Posted 2 years ago

“Ionic pizza brush exactly as described an really quick delivery”

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Posted 2 years ago

“Fantastic service, great price, fast delivery and response to queries. Highly recommend”

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Posted 2 years ago

“Found product I was looking for easily; reasonable price; delivered promptly- great service and experience”

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Posted 2 years ago

“Bought a barbecue cover which arrived promptly. Very satisfied”

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Posted 2 years ago

“Great price and service. My Kamado Joe Classic arrived quickly. Would recommend!”

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Posted 2 years ago

“Outstanding service, bbq arrived very quickly and in perfect condition.”

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Posted 2 years ago

“I'm more than happy with this purchase”

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Posted 2 years ago

“Exceptional service from start to finish, that simple 👍”

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Posted 2 years ago

“Very friendly customer service and fast delivery time”

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Posted 2 years ago

“Nice company, great products. Delivered on time.”

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Posted 2 years ago

BBQLAND is rated 4.8 based on 4,258 reviews