BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,216 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQLAND 5 star review on 23rd April 2025

335

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I don't respond to surveys but I want to see companies like this succeed. Often companies fail due to poor telephone customer service which was my experience with BBQland as a new customer. I checked TrustPilot was legit and I saw previous reviews saying customer service was not great. I was asking for some assistantance regarding a particular blower which BBQland sold and if it worked with a Fireboard 2 Drive. I was told they did not have this blower which was not true and pointed it out to the assistant. When when they realised their mistake I got an unessary terse and dismissive response. For this reason I give it a 4 out of 5. The good news is that when I called a second time I had a very good experience with an exremely knowlegable person. My word of caution to BBQland is please vet your customer services reps. Ths company ahd an outsanding range of products and I hope this company does well and that BBQ/Smoking continues to grows in the UK.”

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Posted 1 week ago

“Very helpful staff who were able to advise on, and order the bbq we wanted. Delivered as arranged. Will be happy to use again.”

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Posted 1 week ago

“Delivered on time plus great product”

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Posted 1 week ago

“Price good but let down regarding delivery i.e. did not say when delivery would be just says items are been prepared.”

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Posted 1 week ago

“An issue with the BBQ meant we had to return and swap out. It wasn't BBQlands fault and they sorted it out no issues, fast and easily. Great BBQ in the end and great service from the team at BBQland”

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Posted 1 week ago

“Excellent company. Best price I could find and delivered really quickly. Would definitely recommend.”

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Posted 2 weeks ago

“Great bit of kit. Well priced, speedy delivery and well communicated along the way keeping me fully informed. Will use again.”

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Posted 2 weeks ago

“Excellent delivery time and communication”

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Posted 2 weeks ago

“Cheaper than elsewhere and turned up when it said it would. No complaints!”

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Posted 2 weeks ago

“Very helpful people. Incredible stock. Well worth the visit.”

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Posted 2 weeks ago

“Switch dispatch and great customer service”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“All delivered on time amd package really bwell”

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Posted 2 weeks ago

“Excellent service and a great product thank you.”

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Posted 2 weeks ago

“Bought as a gift, very quick delivery and very easy to order”

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Posted 2 weeks ago

“Great products fantastic service, charcoal and marinades are top notched have used through this warm spell well done.”

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Posted 2 weeks ago

“After an initial problem with some leads that were not supplied with my new smoker, after contacting the staff at BBQ Land they resolved my issue immediately with next day delivery of the missing leads. I would highly recomemend this company based on the service of the staff. Also the bradly smoker that I purchased is amazing 🤩”

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Posted 2 weeks ago

“The experience through the website was very good and was very easy to get through to BBQ Land to find out when delivery would be. Product was delivered without any problems. If I was going to fault . It would have been nice that when item was ordered an expected delivery date was then supplied via email. This would have saved any phone calls. Would I use again definitely.”

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Posted 2 weeks ago

“Excellent service over the phone and the couriers couldn't have been more helpful. Would recommend”

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Posted 2 weeks ago

“Very quick efficient delivery and we love the fire pit!”

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Posted 2 weeks ago

BBQLAND is rated 4.8 based on 4,216 reviews