BBQLAND Reviews

Name: BBQLAND
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Hitchin
Rating: 4.83

4.8 Rating 4,270 Reviews

96 %

of reviewers recommend BBQLAND

4.8

Based on 4,270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous // 01/01/2019

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“Products despatched and delivered promptly. Very easy website to use and to complete my transaction”

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Posted 1 month ago

“Very happy with the service, the price & the product that arrived.”

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Posted 1 month ago

“Cant fault the staff at all. Very helpful and knowledgeable about all of their products. Bought xxl char-griller outlaw and they chucked in a free cover. The cover was ripped when i opened it and they sent out a new one with no hesitation. The griller itself is a bit tricky to put together on your own and the hood on mine shuts a bit wonky but used it today for first time and the food came out great, although i havent smoked on it yet. Would definitely recommend BBQLAND and I’ll definitely be going back for all my bbq products”

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Posted 1 month ago

“Thanks!!!! Thanks”

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Posted 1 month ago

“I haven't have any issues with any orders or deliveries to date. However, on my last order I was sent a different brand pellets to the ones I ordered. These cost less than the ones I ordered and don't work as well for us as they don't get as hot as the Pitboss ones. On smoke, the pellet grill sometimes goes out. I'm sure it's a genuine mistake, but I emailed them and haven't heard back. You can't just send a different product without asking the customer. If it was out of stock, I would rather have had my money back and could have found it elsewhere. This is the only reason I'm just giving two stars.”

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Posted 1 month ago

“Excellent service and prompt communication from BBQLAND. Item arrived in good time exactly as advised and expected. Couldn't ask for more. Regarding the Item, the Char-griller "Grand Champ XD" the overall biuld quality is poor, with poorly fitting, misshaped lid edges around the hinges, and poorly welded legs which did not fit without re-shaping.. The firebox seal melted on the vent door at the first firing and the smell of burnt rubber was awfull. All straightened out now and a new seal fitted, but should have been a lot better considering the price.”

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Posted 1 month ago

“Super fast delivery and best price on the internet for Blues Hog Original BBQ sauce”

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Posted 1 month ago

“I recently ordered a replacement Weber 57inch cooking grate replacement and was very pleased with the speed and value of service, would happily recommend”

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Posted 1 month ago

“Very good delivery looking forward to doing long brisket cooks on the 885 ironwood 👍🏻”

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Posted 1 month ago

“Great service, arrived when it was supposed to and all intact. What’s not to like.”

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Posted 1 month ago

“Very very happy with kamado Joe junior package - came very well packed, on time, easy to put together, and is a perfect little bbq. Will certainly use again.”

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Posted 1 month ago

“Excellent service, would recommend”

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Posted 1 month ago

“Good products, delivered promptly, at a good price, couldn't ask for more”

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Posted 1 month ago

“Great choice of new with very competitive prices. Speedy delivery to so all round happy customer here”

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Posted 1 month ago

“Normally I don't respond to surveys but I want to see companies like this succeed. Often companies fail due to poor telephone customer service which was my experience with BBQland as a new customer. I checked TrustPilot was legit and I saw previous reviews saying customer service was not great. I was asking for some assistantance regarding a particular blower which BBQland sold and if it worked with a Fireboard 2 Drive. I was told they did not have this blower which was not true and pointed it out to the assistant. When when they realised their mistake I got an unessary terse and dismissive response. For this reason I give it a 4 out of 5. The good news is that when I called a second time I had a very good experience with an exremely knowlegable person. My word of caution to BBQland is please vet your customer services reps. Ths company ahd an outsanding range of products and I hope this company does well and that BBQ/Smoking continues to grows in the UK.”

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Posted 1 month ago

“Very helpful staff who were able to advise on, and order the bbq we wanted. Delivered as arranged. Will be happy to use again.”

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Posted 1 month ago

“Delivered on time plus great product”

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Posted 1 month ago

“Price good but let down regarding delivery i.e. did not say when delivery would be just says items are been prepared.”

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Posted 1 month ago

“An issue with the BBQ meant we had to return and swap out. It wasn't BBQlands fault and they sorted it out no issues, fast and easily. Great BBQ in the end and great service from the team at BBQland”

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Posted 1 month ago

“Excellent company. Best price I could find and delivered really quickly. Would definitely recommend.”

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Posted 1 month ago

BBQLAND is rated 4.8 based on 4,270 reviews