“First time I’ve used Bathroom Mountain and I’ve been impressed! Bathroom mirror was competitively priced with fast shipping. Only downside was it didn’t come with fittings but that’s down to the manufacturer not supplier/dealer. 10/10”
“Bought two large 3 column radiators. Really pleased with how they look. Although chunky, they sit very close to the wall so don’t look as bulky as some others we looked at. Also delivered well packed and in perfect condition. Would recommend Bathroom Mountain.”
Thank you Matthew for your five star company review and your video.
Much appreciated by the Bathroom Mountain team.
Best regards.
Polly.
Bathroom Mountain
“I was very pleased with my recent purchase from Bathroom Mountain. The phone operator was polite and helpful with our order. Our shower enclosure was delivered on time, was the correct item, reasonably priced and was undamaged. Particular praise must go to the delivery driver who was friendly and helpful, helping to carry our very heavy item up our long drive with a very positive attitude.”
Thank you Heather for your five star review and valued comments.
I will pass on your good comment regarding the driver to our couriers.
Best regards.
Polly.
Bathroom Mountain
“Easy to use website
Items arrived on date I asked for
Freestanding Tap was too high for bath- customer service very quick to mail back to answer queries re returning”
“The products were fine but the packaging was poor. The bath was vertically mounted on the pallet, with its heavy end upmost, and held only with cling film. When the cling film was cut the bath toppled off the pallet and hit the ground, damaging its outer surface. There was no warning label stating that this could happen. Luckily the damage was only to the outer surface of the double skinned bath and does not show when the bath is in situ.”
Thank you Richard for your review and we value your comments. I have passed these on to our packaging and dispatch team.
Best regards.
Polly.
Bathroom Mountain
“Poor service and poor quality. The cabinet purchased has more fittings on show than the photos on the website. A hinge on one of the cabinets feel apart, a replacement was sent out but was the wrong hinge for the cabinet so it can’t be used. And when I have asked for a refund I have had no response.”
We are really sorry for the inconvenience this caused Alex and have used your review as a point of reference for future training of the customer service team and technical team to ensure the correct replacement parts are sent out
I understand the issue has now been resolved but if you have any other issues please get in touch on 01782 405047 or via email to customer.service@bathroommountain.co.uk
“Love my cabinet. Very good quality. You get what you pay for. I received a phone call to inform me there was a problem with delivery and then the cabinet came 2 days later. Very friendly lady.”
Hi Amber, Thank you for your feedback, I am sorry to hear about damage to your item through this review. I am unable to find any record reporting damage to the product we supplied. Please feel free to contact our customer service team and will can happily address the matter for you. Regards, Nelson
