“Poor service and poor quality. The cabinet purchased has more fittings on show than the photos on the website. A hinge on one of the cabinets feel apart, a replacement was sent out but was the wrong hinge for the cabinet so it can’t be used. And when I have asked for a refund I have had no response.”
We are really sorry for the inconvenience this caused Alex and have used your review as a point of reference for future training of the customer service team and technical team to ensure the correct replacement parts are sent out
I understand the issue has now been resolved but if you have any other issues please get in touch on 01782 405047 or via email to customer.service@bathroommountain.co.uk
“Love my cabinet. Very good quality. You get what you pay for. I received a phone call to inform me there was a problem with delivery and then the cabinet came 2 days later. Very friendly lady.”
Hi Amber, Thank you for your feedback, I am sorry to hear about damage to your item through this review. I am unable to find any record reporting damage to the product we supplied. Please feel free to contact our customer service team and will can happily address the matter for you. Regards, Nelson
“Items became out of stock as soon as I had ordered and paid. Took a month before I received first item and still awaiting the second item. So if you are not in a hurry for goods it’s okay but otherwise I would order from elsewhere.”
“Really good products and excellent customer service. I ended up sending back items I’d bought through another company because Bathroom Mountains were much nicer and a better price! Thanks again!”
