“Mix up with my order. One phone call replace tap received next day (at no cost to myself). Staff very helpful and polite. Really pleased customer 😃”
Good Evening Richard, I am sorry to hear your feedback. I am unable to find any e-mails relating to your case nor am I able to see any notes on your order regarding any problems you have encountered. However, if the matter is not resolved please feel free to contact me directly over the phone on 01782405047 and I will do my best to help you. Regards, Nelson
“Great value and service. However, I am disabled and it would help if when ordering the option was given for an alternative to a doorstep pallet delivery.”
Thank you Mick for your valued review. I have passed on your comment regarding delivery to our customer service team.
Best regards.
Polly.
Bathroom Mountain
“The initial delivery was fast. Parts were missing. I sent a message then they basically treated me like an idiot and I was given the run around for 2 weeks waiting for replacements. The bath (a roll-top) moved to easily and I had to create foot securing brackets to ensure no movement when not filled. Then the mechanism for the bath pop-up plug disintegrated during fitting. Overall good suite, poor service and weak fittings. Shame.”
“Great care taken in packaging and sending items - little chance anything could get damaged. Excellent quality product, exactly as expected. Very quick service.”
