“The initial delivery was fast. Parts were missing. I sent a message then they basically treated me like an idiot and I was given the run around for 2 weeks waiting for replacements. The bath (a roll-top) moved to easily and I had to create foot securing brackets to ensure no movement when not filled. Then the mechanism for the bath pop-up plug disintegrated during fitting. Overall good suite, poor service and weak fittings. Shame.”
“Great care taken in packaging and sending items - little chance anything could get damaged. Excellent quality product, exactly as expected. Very quick service.”
“Their customer service was outstanding! My order came quickly and although we had issues and it was damaged in delivery, they immediately sent out a new one. I can’t recommend them enough! Thank you, bathroom mountain!!”
“First time ordering from this supplier. All seemed ok until I had a problem with a flush valve. Took them over a week to send replacement. No contact from customer service with any updates. I continually had to phone. I’m a plumber by trade not only did it make me look bad to my customer it also cost me having to go back to install replacement. Will not be returning. Also the stock is mainly from soak.com which if I’d known would never had ordered.”
Hi Jason, I am sorry to hear about your experience. I can see that upon establishing the exact part you needed the part was sent as quickly as possible. Last thing we wanted was to send the incorrect part which would have been counter productive and caused more delays to your clients project. Furthermore, the majority of our stock is sourced internally from reputable suppliers and are our own products. Nevertheless we appreciate your feedback on the matter and wish you the best with your projects to come. Regards, Nelson
“Good quality products. Nice easy ordering process but it would be nice to be made aware of the kerbside delivery before an order is placed. Nevertheless, the delivery guy was awesome, a real gentleman. Thank you.”
