“I ordered a vanity unit and sink. Should have arrived in one delivery as I had to take time off work as they wanted a signature. The first courier brought the handle and the waste pipe. The second courier a few days later brought the sink and then I took another 3 days off to wait for the vanity unit that was promised each day but then told by the courier the company had not supplied the item in time. I then cancelled the whole order and the two items were picked up and you guessed it, I had to wait to sign for the collection ( all day call). I was then advised by this company that the courier had the item all the time but had mislaid it. Then came the task of getting my money returned to PayPal. The company sent me emails saying that they had refunded me but only one of the three refunds were made. Nothing more after 5 working days so I put a dispute into PayPal and they have refunded my money. The most annoying thing is having to wait in 5 times for the deliveries, when they said they were delivering and then cancelled. I would never buy from them again until they sort their deliveries as I have lost a lot of money hanging around for delivery drivers. I have since sourced a similar product which was cheaper and delivered to my porch on the date we agreed with no signature required.”
“Would have been a good review, but upon receipt of item, upon opening, it was smashed into 4 pieces, causing a delay on installation.
Took a bit of sorting out with company, 3 phone calls and email before they would accept that it was smashed.”
“They sent broken mirror again. First mirror I did not open the package in 48 hours so they said they will not refund the money. They gave 50% discount after bargain, even the send mirror is broken. I checked and reported immedietly. They asked me if I want replacement mirror, its a joke. I asked for refund. I lost 250£ just because I did not report it in 48 hours. I would suggest dont buy from this site especially mirrors.”
“During checkout, the website allowed me to select a delivery date that was not actually available after payment had been made. Customer Services advised that the delivery could be rearranged and rebooked, but the delivery never arrived as promised. The entire order was then rebooked; however, only part of the order was delivered, and we are still waiting for the remaining items.”
“Don’t know what they were like…after being given a date and taking a day off work I was given a delivery time the night before of 3pm -8pm
Even after having a phone call from delivery driver at 8.30pm that they would deliver by 9.30pm they never turned up!! Even though their tracker showed them literally around the corner!
Mountain warehouse were apologetic and refunded the money. Perhaps need to rethink people they use for their deliveries!”
“Failed to deliver on 3 occasions and just sent text message by courier…customer service is zero and they don’t even call you to advise on issues , spent over 2 hours on phone to customer service and in the end end had to cancel order and go to a proper professional company”
“Nothing wrong with the mirror however avoid company at all cost still waiting for a refund on a order we cancelled and despite email confirmation they still tried to deliver”
“Would definitely use again, had an issue with the basin a clicker waste, Bathroom Mountain team resolved the matter to my satisfaction, things can go wrong, its how the matter is resolved that makes the difference when shopping online.”
“Do not use this company I bought 2 radiators one fine outher faulty my god what a nightmare trying to get them to exchange terrible customers service don't use them”
