“Shower tray arrived with large scratch across it. Item has been refunded but massive inconvenience as had tradesman booked in to fit it so they had to be cancelled costing money. Also, shower door that was advertised as 800mm width is only 790mm maximum, again really inconvenient as walls had to be altered to suit the door costing time and money.”
Hi Christopher, We pack our items in the best way possible in order to avoid damage during transit. The arrival of damaged items is not our intention and as mentioned I can see that the item was refunded. Regarding the shower door, we appreciate your feedback on the matter and will have our technical team review this with the manufacturer & website team. I would like to thank you for your feedback and wish you the best of luck with your project. Regards, Nelson
“Quick service but delivery was an extortionate £34.00 for such a small order and package. Never dealt with anyone so cannot comment on service. Was only an online order.”
Good Afternoon, I am sorry to hear that you feel our £24.99 delivery charge is excessive and please rest assured that if we could subsidise the delivery charge further we would. We hope you are happy with your product and if we can help with anything on your project please feel free to contact our customer service team. Regards, Nelson
“Great customer service, very supportive. Just unfortunate we didn't fully appreciate how heavy the radiators were and worried they'd pull our walls down so had to return via pallet, which is rather pricey. Offered support to find a competitive shipping which helped.”
“Love the mirror - it looks great and the light is perfect for dull winter mornings. One criticism is that it could do with having 1 taller shelf as our deodorant and mouthwash has to be stored laying down.”
“I wanted to buy a vertical radiator which was not in stock and I wanted to order it so that when it came into stock you would send it straightaway. Unfortunately this is not possible on the system so what do I do - go somewhere else....not good business for you and you need to change it so people can order for when items come back in stock.”
“Bought a full bathroom suite.were told to book a date for delivery.only at 8am in the morning a delivery driver said he is delivering it that morning with out us knowing nothing about this as we did not book at date.had to take time off work for this.rubbish after service..😡”
Hi John
I am really sorry to hear this and I believe our Customer Service Manager has now been in touch to rectify issues. If you have any more issues please get in touch on 01782 405047
Regards
Jay
Sorry to hear this Chris
if you haven’t already done so please get in touch with our customer services team on 01782 405047 or via email on customer.service@bathroommountain.co.uk and we will ensure your issue is resolved
Regards
Jay
“Telephonist not trained very well just told me to call again when she could actually deal with my order first time
Booked pick up time on two occasions but still had to wait 45 minutes for goods”
“I am absolutely over the moon with my Bathroom Mountain delivery! Amazing customer service - I requested an earlier delivery and it was sorted out immediately. Everything looks amazing and I'm definitely ordering for the second bathroom! 5 star service all round!”
