Thank you Julian for your five star review and comments. I have passed on your comment regarding packaging to the dispatch team and couriers.
Best regards.
Polly.
Bathroom Mountain
“DISSATISFIED with their customer care!!! very poor!!! Not at all helpful!!
I purchased a bath and shower sliding doors from mountain warehouse costing £530 the shower door is of very poor quality. The bath unfortunately will not fit through the bathroom door it measures the same as our old bath we can only assume the on suite was built with the bath installed.
I emailed and called explaining our problem knowing full well we would have to pay for the returns courier that was not a problem.
What we do have a problem with is a 20% charge if the box is damaged that’s £70 off the £350 cost as well as returns .
The box came damaged fortunately the bath wasn’t. How do we prove the box was damaged on receipt ? We could have filmed unpacking but why would we ? We wasn’t to know the bath would need returning. How can a company take 20% for the cost of packaging? PURCHASE WITH AWARENESS and caution returns within 14 days are not all they seem.”
We are extremely sorry for the bad experience you have received Michelle and someone from our Customer Services will be in touch to try and help resolve the issue. Regards Jay
“Really competitive prices so gave bathroom mountain a chance, items came within the time frame set, items seem of good build quality.
The sink did have a black mark on it but after a good polish managed to sort it out, the sink unit had a little damage to the back but this won't be seen once fitted so decided to let this slide.
The boxes that came looked like they had been through world war 2, I think this company's biggest downfall is the delivery company they use (pall-ex), The driver was telling me how unhappy he was working there.
So to summarise - If bathroom mountain start offering a different delivery service I would definitely use them again but for the boxes to come to me in the state they did shows me pall-ex has no consideration for the parcels they deliver I would have to avoid which is a real shame.”
“Shower tray arrived with large scratch across it. Item has been refunded but massive inconvenience as had tradesman booked in to fit it so they had to be cancelled costing money. Also, shower door that was advertised as 800mm width is only 790mm maximum, again really inconvenient as walls had to be altered to suit the door costing time and money.”
Hi Christopher, We pack our items in the best way possible in order to avoid damage during transit. The arrival of damaged items is not our intention and as mentioned I can see that the item was refunded. Regarding the shower door, we appreciate your feedback on the matter and will have our technical team review this with the manufacturer & website team. I would like to thank you for your feedback and wish you the best of luck with your project. Regards, Nelson
“Quick service but delivery was an extortionate £34.00 for such a small order and package. Never dealt with anyone so cannot comment on service. Was only an online order.”
Good Afternoon, I am sorry to hear that you feel our £24.99 delivery charge is excessive and please rest assured that if we could subsidise the delivery charge further we would. We hope you are happy with your product and if we can help with anything on your project please feel free to contact our customer service team. Regards, Nelson
“Great customer service, very supportive. Just unfortunate we didn't fully appreciate how heavy the radiators were and worried they'd pull our walls down so had to return via pallet, which is rather pricey. Offered support to find a competitive shipping which helped.”
“Love the mirror - it looks great and the light is perfect for dull winter mornings. One criticism is that it could do with having 1 taller shelf as our deodorant and mouthwash has to be stored laying down.”
“I wanted to buy a vertical radiator which was not in stock and I wanted to order it so that when it came into stock you would send it straightaway. Unfortunately this is not possible on the system so what do I do - go somewhere else....not good business for you and you need to change it so people can order for when items come back in stock.”
“Bought a full bathroom suite.were told to book a date for delivery.only at 8am in the morning a delivery driver said he is delivering it that morning with out us knowing nothing about this as we did not book at date.had to take time off work for this.rubbish after service..😡”
Hi John
I am really sorry to hear this and I believe our Customer Service Manager has now been in touch to rectify issues. If you have any more issues please get in touch on 01782 405047
Regards
Jay
