“Would have been a good review, but upon receipt of item, upon opening, it was smashed into 4 pieces, causing a delay on installation.
Took a bit of sorting out with company, 3 phone calls and email before they would accept that it was smashed.”
“They sent broken mirror again. First mirror I did not open the package in 48 hours so they said they will not refund the money. They gave 50% discount after bargain, even the send mirror is broken. I checked and reported immedietly. They asked me if I want replacement mirror, its a joke. I asked for refund. I lost 250£ just because I did not report it in 48 hours. I would suggest dont buy from this site especially mirrors.”
“Don’t know what they were like…after being given a date and taking a day off work I was given a delivery time the night before of 3pm -8pm
Even after having a phone call from delivery driver at 8.30pm that they would deliver by 9.30pm they never turned up!! Even though their tracker showed them literally around the corner!
Mountain warehouse were apologetic and refunded the money. Perhaps need to rethink people they use for their deliveries!”
“Failed to deliver on 3 occasions and just sent text message by courier…customer service is zero and they don’t even call you to advise on issues , spent over 2 hours on phone to customer service and in the end end had to cancel order and go to a proper professional company”
“I ordered a vanity unit and sink. Should have arrived in one delivery as I had to take time off work as they wanted a signature. The first courier brought the handle and the waste pipe. The second courier a few days later brought the sink and then I took another 3 days off to wait for the vanity unit that was promised each day but then told by the courier the company had not supplied the item in time. I then cancelled the whole order and the two items were picked up and you guessed it, I had to wait to sign for the collection ( all day call). I was then advised by this company that the courier had the item all the time but had mislaid it. Then came the task of getting my money returned to PayPal. The company sent me emails saying that they had refunded me but only one of the three refunds were made. Nothing more after 5 working days so I put a dispute into PayPal and they have refunded my money. The most annoying thing is having to wait in 5 times for the deliveries, when they said they were delivering and then cancelled. I would never buy from them again until they sort their deliveries as I have lost a lot of money hanging around for delivery drivers. I have since sourced a similar product which was cheaper and delivered to my porch on the date we agreed with no signature required.”
“Nothing wrong with the mirror however avoid company at all cost still waiting for a refund on a order we cancelled and despite email confirmation they still tried to deliver”
“Do not use this company I bought 2 radiators one fine outher faulty my god what a nightmare trying to get them to exchange terrible customers service don't use them”
“I will not be buying from you in the future if you insist on using that useless transport company PallEx.
Waited all day yesterday was lied to constantly over the delivery.
Having to wait again today,lost 2 days pay ,and might have to yet pay the fitter if they don't turn up.
If the later happens I will not be taking delivery and will require a full refund from yourselves along with my fitters charge.
A very very very disappointed customer.”
“Second order and items with scratches arrived again. I haven’t had one order from Bathroom mountain delivered without there being issues. Really poor service.”
Thank you for your review.
Please accept my apologies that your item arrived with scratches on it. I can see we have since issued a replacement to arrive with you the next day. We have also requested the item is checked before leaving our warehouse to ensure the item arrives to you in excellent condition. If there is anything else outstanding that we can assist with, please let us know.
Kind Regards
Rebecca
“NEVER EVER PURCHASE FROM THIS COMPANY. FIRST OF ALL THEY CHARGED AN ARM AND A LEG! I PURCHASED THE FIJI WHITE COMBI VANITY & NEVADA 1100MM UNIT. BACK END OF SEPTEMBER 2020 AND NOW WE ARE IN FEB 2021 EVEN IN DECENMBER I IMMEDIATELY REASLISED AND SPOTTED THE WOOD DRAWERS AND THE SIDE STARTED TO ERODE FAST AND STRIPS PEELING OFF. VERY VERY POOR QUALITY. ALSO THE FLUSH IS TERRIBLE AND VERY WEAK. THEY ADVERTISE AS ITS GOOD WATERPROOF SEAL QUALITY WOOD OR MDA. I WISH I HADN'T PURCHASE THIS NOW. DEFINATLEY NOT GOOD VALUE FOR MONEY! I WOULD PROBABLY NEED TO REPLACE THE WHOLE DAMN THING NOW!! NOT HAPPY WHATSOEVER!”
Thank you for your feedback Mohammed. I can see that following your review you have also contacted our customer service team who are now in discussions with you. I am sure they will be able to offer an agreeable resolution.
“Rubbish, made the order 2 weeks ago, payment taken no order confirmation email.
2 weeks on email about when I’m expecting the product only to be told that DPD have lost the delivery which I don’t believe as you receive confirmation when DPD are going to deliver but had nothing.
Poor service.
Matt”
Hi, Thank you for your feedback, I am sorry to hear that you did not receive your item. Whilst our parcel courier partners message the receiver with an estimated time of arrival, if the item is lost at the local depot or sortation hub contact is not able to be made. Upon contact that your parcel was missing we can see that a replacement has been issued. Please accept our apologies for any inconvenience caused and if we can help any further please feel free to contact our customer service team. Regards, Nelson
“This didn’t work as it should. The mirror steamed up just like a normal mirror would do. I contacted bathroom mountain with evidence and they are sending a replacement. I hope the new mirror works.”
Hi, Thank you for your feedback we will gladly pass your feedback on to our supplier. A replacement has been issued for the preferred delivery date. Feel free to get in touch should you need any further assistance. Regards, Nelson
“Not a reliable company. We ordered a mirror 3/4 weeks ago and email said order dispatched. Nothing came. Waited few days then called the company. Was told mirror will be with me tomorrow. Next day, nothing came and after a week of calling someone every day, they said they don't have the mirror. So I asked for a refund. Will never order again from these people.”
Hi, Thank you for your feedback and I am sorry to hear about your experience. Please rest assured we will be investigating this matter with our delivery company. Regards, Nelson
“ABSOLUTELY SHOCKING!!! HOW DARE YOU ASK ME TO WRITE A REVIEW WHEN YOU HAVEN'T DELIVERED THE PRODUCT. FALSE PROMISES AND LIES!!!!
DAY 5 AFTER EXPECTED DELIVERY AND STILL NOTHING!!!”
Good Afternoon Arran, I am sorry to hear that your goods have not yet arrived. Our team are looking into what has happened as this is certainly unusual. Our manager will happily give you a call as soon as possible in order to resolve the matter. Regards, Nelson
Hi, Thank you for your feedback we will happily discuss this matter with our suppliers. Our delivery company's records show your replacement has arrived with you. If there is anything else you need please let us know. Regards, Nelson
