DISSATISFIED with their customer care!!! very poor!!! Not at all helpful!! I purchased a bath and shower sliding doors from mountain warehouse costing £530 the shower door is of very poor quality. The bath unfortunately will not fit through the bathroom door it measures the same as our old bath we can only assume the on suite was built with the bath installed. I emailed and called explaining our problem knowing full well we would have to pay for the returns courier that was not a problem. What we do have a problem with is a 20% charge if the box is damaged that’s £70 off the £350 cost as well as returns . The box came damaged fortunately the bath wasn’t. How do we prove the box was damaged on receipt ? We could have filmed unpacking but why would we ? We wasn’t to know the bath would need returning. How can a company take 20% for the cost of packaging? PURCHASE WITH AWARENESS and caution returns within 14 days are not all they seem.