“Initially when delivered not happy as the advertising said ready assembled but spoke to customer services department where they quickly resolved the problem. Exactly what we wanted.”
“Products not installed as yet, but very happy with the service, 'In stock' was in stock unlike another site. Service and delivery has been great to date.”
“Purchased a bathroom cabinet which arrived last week. Very nice cabinet well packed and fast delivery. Sadly one small corner of the mirror door cracked in transit. The response from Mountain was quick and we are discussing alternative remedies.”
“I am very pleased with my lovely bathroom cabinet and my tap. Very prompt delivery. I could choose the day and was kept informed of delivery times. Great customer service”
“I have now purchased from Bathroom Mountain / Tile Mountain online and in person four times. Delighted with the price, quality and customer service on each occasion. Will definitely continue to shop with them.”
Thank you Julian for your five star review and comments. I have passed on your comment regarding packaging to the dispatch team and couriers.
Best regards.
Polly.
Bathroom Mountain
“DISSATISFIED with their customer care!!! very poor!!! Not at all helpful!!
I purchased a bath and shower sliding doors from mountain warehouse costing £530 the shower door is of very poor quality. The bath unfortunately will not fit through the bathroom door it measures the same as our old bath we can only assume the on suite was built with the bath installed.
I emailed and called explaining our problem knowing full well we would have to pay for the returns courier that was not a problem.
What we do have a problem with is a 20% charge if the box is damaged that’s £70 off the £350 cost as well as returns .
The box came damaged fortunately the bath wasn’t. How do we prove the box was damaged on receipt ? We could have filmed unpacking but why would we ? We wasn’t to know the bath would need returning. How can a company take 20% for the cost of packaging? PURCHASE WITH AWARENESS and caution returns within 14 days are not all they seem.”
We are extremely sorry for the bad experience you have received Michelle and someone from our Customer Services will be in touch to try and help resolve the issue. Regards Jay
“Really competitive prices so gave bathroom mountain a chance, items came within the time frame set, items seem of good build quality.
The sink did have a black mark on it but after a good polish managed to sort it out, the sink unit had a little damage to the back but this won't be seen once fitted so decided to let this slide.
The boxes that came looked like they had been through world war 2, I think this company's biggest downfall is the delivery company they use (pall-ex), The driver was telling me how unhappy he was working there.
So to summarise - If bathroom mountain start offering a different delivery service I would definitely use them again but for the boxes to come to me in the state they did shows me pall-ex has no consideration for the parcels they deliver I would have to avoid which is a real shame.”
