“Their customer service was outstanding! My order came quickly and although we had issues and it was damaged in delivery, they immediately sent out a new one. I can’t recommend them enough! Thank you, bathroom mountain!!”
“First time ordering from this supplier. All seemed ok until I had a problem with a flush valve. Took them over a week to send replacement. No contact from customer service with any updates. I continually had to phone. I’m a plumber by trade not only did it make me look bad to my customer it also cost me having to go back to install replacement. Will not be returning. Also the stock is mainly from soak.com which if I’d known would never had ordered.”
Hi Jason, I am sorry to hear about your experience. I can see that upon establishing the exact part you needed the part was sent as quickly as possible. Last thing we wanted was to send the incorrect part which would have been counter productive and caused more delays to your clients project. Furthermore, the majority of our stock is sourced internally from reputable suppliers and are our own products. Nevertheless we appreciate your feedback on the matter and wish you the best with your projects to come. Regards, Nelson
“Good quality products. Nice easy ordering process but it would be nice to be made aware of the kerbside delivery before an order is placed. Nevertheless, the delivery guy was awesome, a real gentleman. Thank you.”
“I cannot fault the products or the service that I have received from Bathroom Mountain. The taps and towel rail we ordered are of excellent quality; they are heavy and feel very luxurious and well-made (we received some light, cheap rubbish from other websites which we were really disapponted with). The mirror we ordered had an issue when it arrived and this was resolved within a matter of hours on a Saturday. We received a new one days later and we absolutely love it. Delivery was quick (unlike some well-known competitors) and they were the best value for black bathroomware online too (I searched high and low).”
Thank you Regan for your five star review and value the detailed review you have posted. Much appreciated by the Bathroom Mountain team.
Best regards.
Polly.
Bathroom Mountain
“Service good. Project delivered in good condition. Loses a star on the following: over use of packaging would be my only critique. I ended up with a giant 3D pallet on my front doorstep plus an excessively large amount of cling wrap. I was able to recycle the pallet by cutting it up for firewood. The unit itself was flat-pack and thus did not require this amount of packing, which also must have taken up a huge amount of space in the van.”
Thank you Anthony for your valued review. Our cling film wrapping is to protect goods in transit. But your comments are appreciated and I have passed onto the packaging team.
Best regards.
Polly.
Bathroom Mountain
“DO NOT TRUST. Led mirror cabinet has no catch to keep it shut, hum’s really loud, customer service is non existent, you’d be mad to buy from this lot.”
Hi Sean, Thank you for your feedback on our product. I can see that a replacement was sent and no issues where reported on the replacement product. Please accept our apologies for the first product and we certainly hope you are enjoying the use of your new mirror cabinet. If we can help any further in the future please let us know. Regards, Nelson
“Terrible service. Waited all day for a delivery, when I called in the evening for an update, I was told that the delivery was cancelled because one item was out of stock. I was told that I was sent an email advising that it was out of stock and to choose another, which I responded to, but they didn't have time to read my email! I arranged to collect my order in two days time and chose another item for the one out of stock. I then received an email advising delivery would be a few days later and a refund had been processed for the out of stock item. Tottaly inept staff, I would not use them again.”
Hi Darren, I am sorry hear about your experience with ourselves and I thank you for your feedback. We always appreciate constructive feedback and whilst this is an unusual circumstance, we will look into what has happened in your case to improve our service and customer experience. More importantly I am happy to read that the matter was resolved and your project could go ahead. Regards, Nelson
