Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,532 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,532 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over a month for the order to arrive because one Lark rubber foot ordered was out of stock. At no time was I notified that there was a problem with the order so I was expecting it to arrive within the 5 days as quoted on the website. This was in spite of sending a reminder email to Bass Bags after 11 days that I haad not received the order. I had begun to suspect that the delivery had been lost in the post. Perhaps a method of dealing with pending orders could be put in place so that notification of the delay is sent to the customer. It has changed my confidence when placing orders with Bass Bags.”

Helpful Report

Posted 1 year ago

“A good range of double bass strings, and amazing customer service. Went above and beyond by calling me to check my order and by pursuing a difficult to locate product. My order arrived promptly and well-packaged. Wouldn’t hesitate to use them again or recommend to others”

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Posted 1 year ago

“After getting some very helpful advice on the phone, I bought a Dorfler Bow Cello Pernambuco No.16. I am really pleased with it. As a beginner, it has transformed my playing and the sounds that my cello makes. I've also ordered a new set of Prelude strings and they are on the way. Ill have to save up for a new cello though! Looking forward to a long relationship with this company.”

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Posted 1 year ago

“great product and fantastic turn around.”

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Posted 1 year ago

“Local to me and went in search of a new violin. The shop has a great selection of violins, cellos, double basses and many accessories. The instruments are mostly new and with a very good range of quality/prices. I spent some time trying various violins in a welcoming and comfortable environment. Made two visits to arrive at final selection, (including a change of strings to my preference) and my purchase was set up to my exact playing requirements for collection within 48hrs. Highly recommended.”

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Posted 1 year ago

“Very impressive quick delivery with no delivery charges. All items as expected. Will definitely use again.”

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Posted 1 year ago

“A great service and hassle free way toshop”

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Posted 1 year ago

“Excellent service - order received promptly. Many thanks!”

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Posted 1 year ago

“Had exactly what I wanted, good price and quick delivery.”

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Posted 1 year ago

“Wonderful personal service with so much attention paid to my viola. Im thrilled with the results and am back playing the viola again. Very happy!”

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Posted 1 year ago

“Very helpful family business. Highly recommended.”

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Posted 1 year ago

“Good range of goods at realistic prices. Excellent advice and service.”

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Posted 1 year ago

“Bass bags always give excellent advice and service. A happy repeat customer!”

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Posted 1 year ago

“My son's new violin case came promptly and well packaged.”

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Posted 1 year ago

“My order states delivery within five working days - no chance! After nine working days I finally received an email that Bass Bags had booked a courier, but that the courier had not collected it yet. For a ~£400 item this is not the quality of service or communication one would expect. Yes, things go wrong but keep your customers informed! This item is a present for my wife but I still have no information as to when it will arrive. Greatly disappointed.”

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Posted 1 year ago

“I ordered 4 pots of rosin, it arrived quickly and was well packaged, and one of the cheaper stockists...possibly only Amazon was cheaper in fact. Definitely recommend Bass Bags.”

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Posted 1 year ago

“Ordering online simple and efficient. Packing and postage quick. Customer service when requesting a return and information for an alternative product non-existent.”

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Posted 1 year ago

“Great service delivery on time many thanks A Gatiss”

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Posted 1 year ago

“My wife along with two young children had to collect a large box from the Post Office because the courier, DPD, was too lazy to deliver to us as per our order. Despite being in the house a card was pushed through the door with the ultimatum that if the item wasn’t collected by a certain date it would be returned to the sender. I suggest to any potential buyer of products from Bass Bags do not order from them if they use DPD. I emailed the seller twice but received no reply from them…..make of that what you will. A very poor service!”

Helpful Report

Posted 1 year ago

“Fantastic customer service. I ordered a cello case and having checked it before sending they picked up on some scratches. I was promptly sent an email to advise of this and options to resolve. Cello case received within days and perfect quality.”

Helpful Report

Posted 1 year ago

Bass Bags is rated 4.8 based on 1,532 reviews