Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.85

4.9 Rating 1,442 Reviews

97 %

of reviewers recommend Bass Bags

4.9

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online simple and efficient. Packing and postage quick. Customer service when requesting a return and information for an alternative product non-existent.”

Helpful Report

Posted 1 week ago

“I’ve bought two stools for my double bass over the years and was lead to believe that they were specifically for double bass. However, the first one was essentially a drum stool and the latest one (the stool with a back rest) was actually a ‘guitar/ keyboard throne’. Both fit for purpose, however it should be made clear on the website that one is not buying a stool that is bespoke for double bass. This particular stool should come with an Allen Key to prevent the seat from having any ‘play’, because it actually rocks from side to side unless you tighten the screw with an Allen Key (not what you want when you’re sitting with a double bass!”

Helpful Report

Posted 2 months ago

“Everything was ok , I got the strings in the end considering there was no street name on the package,I managed to go to a different address and the Royal Mail post it there instead , your website didn’t give me an option to check if address was correct . But I got there in tgg hr e end .”

Helpful Report

Posted 4 months ago

“Slow on the delivery had to call to chase”

Helpful Report

Posted 6 months ago

“Ordering en payment super 5 star. Delivery no starts yet i'm still waiting on delivery of the strings ordered weeks ago?? Send a mail to Bass Bags two day ago but no response on the mail it all 😢”

Helpful Report

Posted 10 months ago

“I ordered online expecting it to take up to 5 days to be delivered. Instead it took 6 working days to dispatch my order, and then another 3 on top for delivery. Almost double the time stated on the website. The item I purchased is also not great quality. A bit of MDF painted to look like wood with a few holes drilled into it. I feel less confident about using Bass Bags in the future.”

Helpful Report

Posted 1 year ago

“If you aren’t in a rush with your purchase then that’s ok. Took 3 emails later to be given an explanation for the delay in delivery. Stock needed to be reordered, which is fair. Would be better if they could inform me earlier regarding this. So 3 stars for customer service. The strings are fab however! I don’t mind ordering again.”

Helpful Report

Posted 1 year ago

“On the 1/2 size bag the padding is only 12mm, not 20mm thick, and is very soft. The bow pocket as it stands is too flimsy to protect a bow but if you put the bow in the separate supplied cloth slip, and then reinforce the pocket with a strip of plywood or tubing, it will be all right. There are a lot of loose threads that will need trimming and sealing before they get caught in the zip. This bag will be fine for my purposes but if you want a bag to use on public transport you should pay a bit more for something more robust.”

Helpful Report

Posted 1 year ago

“Serves the purpose but disappointed with the colour as part of the black was worn off”

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Posted 1 year ago

“Well. I am giving Bass Bags 3 stars (instead of 1) because Bass Bags contacted me right away when I placed the order & had a mishap with my mailing address. Additionally, as soon as it was sent, it arrived quite promptly. HOWEVER, the case itself is terrible and I cannot support a company that carries such poorly made products.”

Helpful Report

Posted 2 years ago

“Heloow I recieved my acoustic Bass String set Innovation You sould know and you sould tell your customers , in the post ofice in Madrid Spain they want to charge me $48, 53 € for Taxes of importation. So, for a set of string you charge me 120 an the customs is 48, 53 I´ll let you know but I am not sure definetly if I want to by the strings on that money thanks”

Helpful Report

Posted 2 years ago

Hi Javier, Since the UK left the EU we have put a notice on our checkout for non-UK customers informing them that they will have to pay VAT in their country and possibly import tax. We have not charged you UK VAT on your order which means that you have purchased the strings cheaper than you could if you were a UK resident.

Posted 2 years ago

“My bass clarinet did not fit in the bag I ordered. Bass bags initially seemed engaged and offered to see if they could arrange for the bag to be made slightly larger. However communication was severely lacking and I constantly had to contact them by phone (due to no answers from emails) for updates. Eventually after more than 2 months I gave up, contacted them and asked for a refund. This was well after the original bag was returned. Shame as I did like the style of bag and was willing to wait a while for a replacement.”

Helpful Report

Posted 3 years ago

“I'm not aware of having bought anything from you very recently - was it before lockdown perhaps?”

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Posted 3 years ago

“Unfortunately the case scratches very easily. After a years use it is quite tricky to line up the clasps, it seems to have warped. Otherwise it is protective.”

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Posted 3 years ago

“I am still waiting to receive my bow.”

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Posted 3 years ago

“Compared to the superior quality and protection provided by other gigbags, eg. Tom&Will or Fusion, this is expensive for what it is. However, it's the only one I can find which fits a cornet, several mutes and music in the one bag, so is more functional than the others. Item arrived promptly the day after ordering.”

Helpful Report

Posted 4 years ago

“I give the product 5*, but not the service. I sent my order on 22 August, and the case eventually arrived om September 10th, several days after a gig for which I particularly needed it. But I received an explanation and apology, so I forgive you all. I hate software too.”

Helpful Report

Posted 4 years ago

“I received my bag very quickly and the quality is very good. I ordered a 3/4 size but the bag has 1/2 on it. It is a tight fit. I have emailed yourselves to confirm the size of the bag but I have not received a reply.”

Helpful Report

Posted 6 years ago

“Sturdy construction”

Helpful Report

Posted 7 years ago

“Having searched online for a cheaper kun shoulder rest, I found it slightly cheaper on Bass bags. Item delivered speedily. It would be nice to have the dimensions of the shoulder rest stated on the website. After purchasing, my child has decided to stick to using a soft sponge in place of the shoulder rest I just bought! With so much money spent! Hoping she changes her mind later.”

Helpful Report

Posted 7 years ago

Bass Bags is rated 4.9 based on 1,442 reviews