Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,522 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No reason for a review I haven't received the order yet!”

Helpful Report

Posted 6 months ago

“It took over a month for the order to arrive because one Lark rubber foot ordered was out of stock. At no time was I notified that there was a problem with the order so I was expecting it to arrive within the 5 days as quoted on the website. This was in spite of sending a reminder email to Bass Bags after 11 days that I haad not received the order. I had begun to suspect that the delivery had been lost in the post. Perhaps a method of dealing with pending orders could be put in place so that notification of the delay is sent to the customer. It has changed my confidence when placing orders with Bass Bags.”

Helpful Report

Posted 1 year ago

“My wife along with two young children had to collect a large box from the Post Office because the courier, DPD, was too lazy to deliver to us as per our order. Despite being in the house a card was pushed through the door with the ultimatum that if the item wasn’t collected by a certain date it would be returned to the sender. I suggest to any potential buyer of products from Bass Bags do not order from them if they use DPD. I emailed the seller twice but received no reply from them…..make of that what you will. A very poor service!”

Helpful Report

Posted 1 year ago

“Was disappointed with the guitar tuner. Poor quality and the instruction leaflet was written mostly in Chinese!! I will be writing a separate e-mail as I will be returning it”

Helpful Report

Posted 1 year ago

“You received my order on 17 September and it was finally delivered on the 9 November ie. 7 weeks later. I had no contact from you in the intervening period and had to contact you myself to find out what happened to the order. The product looks good but I really needed it much quicker. You could have let me know that there was likely to be a delay, or suggest an alternative product which you had available in stock.”

Helpful Report

Posted 1 year ago

“Not received yet. Probably due to Royal Mail industrial action. Surprised to be asked for feedback before delivery.”

Helpful Report

Posted 2 years ago

“I don:t know I'm stille waiting no strings deliverd het”

Helpful Report

Posted 3 years ago

Hi Klaas, I’m sorry that your strings haven’t arrived yet, we shipped your strings on the same day that you ordered them. You should have received an email with the tracking information. I have tracked your shipment and it is currently going through customs clearance in the Netherlands. If customs require any information to aid clearance, they will contact you directly. If you need the tracking information just let me know and I’ll resend it. All the best, David.

Posted 3 years ago

“The product was described as black. Which is why I purchased it. However it is a maroon and black colour and I am trying to return it. When I phone your company I can only leave a message although I am advised to press star for an operator. However I indersyand that o M being sent a returns label and hoefully this will enable a free post return. I am still waiting and my last e Ail has not been answered”

Helpful Report

Posted 5 years ago

Hi Gladys, I gather you've been in correspondence with my colleague via email. I'm sorry we've not been replying to you immediately. We are very busy and have been working day and night to move our stock to protect it from the flooding risk. I have spoken to someone at your telephone number today and offered a solution. Regards, David Morgan.

Posted 5 years ago

“nothing to write. I haven't received the bags yet. Can you follow up and let me know about it. thank up”

Helpful Report

Posted 6 years ago

Bass Bags is rated 4.8 based on 1,522 reviews