Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.85

4.9 Rating 1,449 Reviews

97 %

of reviewers recommend Bass Bags

4.9

Based on 1,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife along with two young children had to collect a large box from the Post Office because the courier, DPD, was too lazy to deliver to us as per our order. Despite being in the house a card was pushed through the door with the ultimatum that if the item wasn’t collected by a certain date it would be returned to the sender. I suggest to any potential buyer of products from Bass Bags do not order from them if they use DPD. I emailed the seller twice but received no reply from them…..make of that what you will. A very poor service!”

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Posted 1 month ago

“Was disappointed with the guitar tuner. Poor quality and the instruction leaflet was written mostly in Chinese!! I will be writing a separate e-mail as I will be returning it”

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Posted 5 months ago

“You received my order on 17 September and it was finally delivered on the 9 November ie. 7 weeks later. I had no contact from you in the intervening period and had to contact you myself to find out what happened to the order. The product looks good but I really needed it much quicker. You could have let me know that there was likely to be a delay, or suggest an alternative product which you had available in stock.”

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Posted 5 months ago

“Not received yet. Probably due to Royal Mail industrial action. Surprised to be asked for feedback before delivery.”

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Posted 1 year ago

“I don:t know I'm stille waiting no strings deliverd het”

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Posted 2 years ago

Hi Klaas, I’m sorry that your strings haven’t arrived yet, we shipped your strings on the same day that you ordered them. You should have received an email with the tracking information. I have tracked your shipment and it is currently going through customs clearance in the Netherlands. If customs require any information to aid clearance, they will contact you directly. If you need the tracking information just let me know and I’ll resend it. All the best, David.

Posted 2 years ago

“The product was described as black. Which is why I purchased it. However it is a maroon and black colour and I am trying to return it. When I phone your company I can only leave a message although I am advised to press star for an operator. However I indersyand that o M being sent a returns label and hoefully this will enable a free post return. I am still waiting and my last e Ail has not been answered”

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Posted 4 years ago

Hi Gladys, I gather you've been in correspondence with my colleague via email. I'm sorry we've not been replying to you immediately. We are very busy and have been working day and night to move our stock to protect it from the flooding risk. I have spoken to someone at your telephone number today and offered a solution. Regards, David Morgan.

Posted 4 years ago

“nothing to write. I haven't received the bags yet. Can you follow up and let me know about it. thank up”

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Posted 5 years ago

Bass Bags is rated 4.9 based on 1,449 reviews