Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,517 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like it.. fast delivery , not any problam ...only mail ,like every time a litlle bit brake box..you shop is nice .thank you.”

Helpful Report

Posted 2 weeks ago

“Excellent responsive service. The item I originally ordered had just been discontinued by the makers but a helpful member fo staff contcated me quickly to explain and offer an upgrade. Pleasd with outcome!”

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Posted 1 month ago

“The cello end pin I bought is well made and sturdy. It has given me confidence to move as I play, which is an asset. Delivery was prompt and efficient.”

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Posted 1 month ago

“Great product and efficient delivery”

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Posted 1 month ago

“Consistently good.”

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Posted 1 month ago

“Rang to check waiting times for double clarinet cases as website was showing as out of stock. Was called back fairly quickly afterwards to confirm that there was one in stock and website was adjusted for me to place the order. It arrived a couple of days later. Just what I wanted, thank you. Time will tell how long it will last (!) but it looks and feels sturdy enough for the instruments going into it. Thanks very much!”

Helpful Report

Posted 1 month ago

“I ordered a gigbag for my sopranino sax. Since I live in Sweden it had to be added with taxes and custom fee, and it also meant that it took a bit longer to deliver. I ordered it 23/2 and it was sent 25/2 and arrived today 6/3 after beeing delayed at the Swedish customs for some day, with start from 28/2. I am pleased with the case, it was as small as I wanted it to be. The case that came with the sopranino is almost twice as big in width. This will be usefull when traveling, since it can go inside a bigger bag. It is also of good quality, robust.”

Helpful Report

Posted 1 month ago

“Cello case: Bass Bags offered the good quality cello case at a competitive price. Information about the case on the website was accurate. Specific delivery information was provided on the phone when I rang to check.”

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Posted 1 month ago

“Speedy service and great choice of quality products, easy to use website. Thank you Bass Bags. :)”

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Posted 1 month ago

“Mentioned the violin mute was going to my nephew… arrived quickly and beautifully packaged! Thanks for such great service with a personal touch. K”

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Posted 2 months ago

“Very prompt fuss free delivery of exactly what I wanted.”

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Posted 2 months ago

“Great service and extremely quick delivery 😎”

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Posted 2 months ago

“I ordered a bow quiver and it arrived the next day. The price was competitive and tge item is absolutely perfect. Great service.”

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Posted 2 months ago

“New violin string arrived promptly, price was fine - thanks!”

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Posted 2 months ago

“A very responsive and personal service”

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Posted 2 months ago

“Been ordering doublebass parts from bass bags for quite some time now . Couldnt be anymore helpfull . Fantastic service . Great people. Quick delivery . Top place . Keith southwood”

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Posted 2 months ago

“Excellent price and delivery”

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Posted 2 months ago

“Mega slow, a week later still haven't received it”

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Posted 2 months ago

Dear Emil, Thank you for your feedback. We understand how frustrating delivery delays can be. Your order was dispatched on time and handed over to Royal Mail for delivery. Unfortunately, it appears they are outside the estimated delivery timeframe for the service you selected. While most deliveries arrive within the quoted period, occasional delays can happen, and we sincerely apologise for any inconvenience this has caused. If your order does not arrive soon, please reach out to us directly, and we will do our best to assist you. Best regards, The Bass Bags Team

Posted 2 months ago

“From start to finish, Bass Bags have been brilliant! Both times that I have called to ask for help and advise on what to buy, their knowledge and expertise has shone through. My subsequent purchase is top quality too. I'm one happy customer 😊”

Helpful Report

Posted 3 months ago

“Was initially disappointed that the viola bow I ordered was on a back order and I didn’t realise that when I ordered it. However this issue was resolved and I was offered a slightly different bow at the same price which has proved perfectly good for my level of ability.”

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Posted 3 months ago

Bass Bags is rated 4.8 based on 1,517 reviews