Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.85

4.9 Rating 1,445 Reviews

97 %

of reviewers recommend Bass Bags

4.9

Based on 1,445 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - order received promptly. Many thanks!”

Helpful Report

Posted 1 day ago

“Had exactly what I wanted, good price and quick delivery.”

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Posted 2 days ago

“Wonderful personal service with so much attention paid to my viola. Im thrilled with the results and am back playing the viola again. Very happy!”

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Posted 5 days ago

“Very helpful family business. Highly recommended.”

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Posted 1 week ago

“Good range of goods at realistic prices. Excellent advice and service.”

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Posted 1 week ago

“Bass bags always give excellent advice and service. A happy repeat customer!”

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Posted 1 week ago

“My son's new violin case came promptly and well packaged.”

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Posted 1 week ago

“My order states delivery within five working days - no chance! After nine working days I finally received an email that Bass Bags had booked a courier, but that the courier had not collected it yet. For a ~£400 item this is not the quality of service or communication one would expect. Yes, things go wrong but keep your customers informed! This item is a present for my wife but I still have no information as to when it will arrive. Greatly disappointed.”

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Posted 2 weeks ago

“I ordered 4 pots of rosin, it arrived quickly and was well packaged, and one of the cheaper stockists...possibly only Amazon was cheaper in fact. Definitely recommend Bass Bags.”

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Posted 2 weeks ago

“Ordering online simple and efficient. Packing and postage quick. Customer service when requesting a return and information for an alternative product non-existent.”

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Posted 2 weeks ago

“Great service delivery on time many thanks A Gatiss”

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Posted 3 weeks ago

“My wife along with two young children had to collect a large box from the Post Office because the courier, DPD, was too lazy to deliver to us as per our order. Despite being in the house a card was pushed through the door with the ultimatum that if the item wasn’t collected by a certain date it would be returned to the sender. I suggest to any potential buyer of products from Bass Bags do not order from them if they use DPD. I emailed the seller twice but received no reply from them…..make of that what you will. A very poor service!”

Helpful Report

Posted 3 weeks ago

“Fantastic customer service. I ordered a cello case and having checked it before sending they picked up on some scratches. I was promptly sent an email to advise of this and options to resolve. Cello case received within days and perfect quality.”

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Posted 3 weeks ago

“I received the double bass cover on March 2nd. It has many handles and is very easy to use, which I really like. thank you very much. It is very similar to the case designed by Mr. Takashi Yamamoto and made by Eastman, but it is no longer available. It's so good that I wish I had bought another one. Susumu Kiwata”

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Posted 3 weeks ago

“Great speedy service. The package arrived exactly on time.”

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Posted 3 weeks ago

“Good price & prompt delivery.”

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Posted 1 month ago

“I am extremely happy with my Cello strung as a Double Bass. It was delivered to my door too 😀 x”

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Posted 1 month ago

“I am delighted with the combination strings I have received for my Cello . Larsen Soloist A & D ..Spirocore Tungsten G & C . The strings arrived when you said they would - well packaged . What a difference to the sound of my French Cello ..singing sound at the top & the wonderful rich sound at the bottom ..particularly enjoy playing my C string now 👍 I read your comprehensive guide ..& as a consequence , now have a set of strings which show off my French Cello to the best 😃 I have recommended you on FB & Instagram ..the sound now produced is so, so much better ..& friends have noticed 👍 So ..I’m delighted 😃 Thanks 🙏🏽”

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Posted 1 month ago

“Excellent product. Speedily dispatched”

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Posted 1 month ago

“Very good service.”

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Posted 1 month ago

Bass Bags is rated 4.9 based on 1,445 reviews