Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th April 2024

537

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality table. It is huge but still looks really good and was reasonably priced. Expensive delivery.”

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Posted 1 year ago

“Great furniture and great customer service. Delivery date was a bit slow so 4 stars”

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Posted 1 year ago

“The service from B&S was good however the item arrived smashed so the courier service was really poor.”

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Posted 1 year ago

“I enjoy shopping at Barker & Stonehouse. The store is well laid out and they offer an excellent range of products at a fair price. My only complaint is the cost of delivery.”

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Posted 1 year ago

“Very good 👍🏽 professional service.”

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Posted 1 year ago

“We have had many items from Barker and Stonehouse and Java always been very happy with them. Yours Jean. Scally”

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Posted 1 year ago

“We bought a new bed during the lockdown it was delivered promptly to our door, due to circumstances that was as far as the delivery drivers were allowed to take it. The bed it's self is excellent it's our second one from Barker and Stonehouse, we had to replace our non Barker and Stonehouse bed due to it continuously falling apart so went back to what we knew was good quality.”

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Posted 1 year ago

“Had delivery of sofas this week by Decky and Ian smashing lads couldn’t have been more helpful. Delivered on time. Polite and curtious all flooring covered with protective covers.”

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Posted 2 years ago

“Reasonable price and quality is really very good. Unfortunately the furniture did take 4 months to deliver due to covid but we were kept well informed! The furniture was purchased as ?fully assembled? however it came in 3 boxes with around 15 pieces - not a problem for us but may not be as easy for others! All round, great! Would highly recommend”

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Posted 2 years ago

“The Sideboard was as I expected. The delivery was not. It was not clear from the original website listing that this piece arrives in 2 pieces. The delivery crew certainly weren?t aware and I had to chase them down the road to retrieve the stone top which it was clear was missing once I?d unboxed the huge sideboard - the delivery crew insisted they ?weren?t allowed to?. The stone top comes packed in a heavy wooden crate and I had to enlist the (paid) help of a local removal firm to help me unscrew the giant crate and lift the heavy stone stop into position. All in all, a disappointing experience. Be aware if you live alone (even if you are healthy and strong like me) you will need help to unscrew the large heavy wooden crate to get to the stone top and an extra pair of hands or two to lift it. The delivery crew of two strong men do nothing more than dump it in your home.”

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Posted 2 years ago

“Great service. I had visited the hove branch and saw some art that I really liked. A member of staff advised me I would have to order online as they don't stock the items. I found navigating the website quite tricky, in the sense that I had to be very specific with wording to find the item I wanted. For this reason I had ended up with an item delivered that wasn't the one I had seen in the store. Quite similar, but not the same. I went back to the store and explained what had happened, the lady (Charlie) made the return process so easy, in fact she pretty much did it all for me. I was then with her help able to find the right item online and it was delivered within a few days. Overall very happy with my Barker and Stonehouse experience. Special thanks to Charlie!”

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Posted 2 years ago

“We ordered an outdoor lounging set and one of the cushions for the chair was missing on delivery. The delivery team was quick to notice and took a picture for us so we could inform head office. Although I wish they had done it quicker, ( took a little over a week) they have since replaced the whole set and it looks great. Great service from the delivery guys, both times helped us set up and layout the couches and were very friendly. I?d give the delivery team 5 stars , but head office 4 stars just because of the time it took to resolve considering we we?re hosting and needed it urgently. But everyone was very friendly in helping us resolve.”

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Posted 2 years ago

“Only just noticed that I?ve got one 3 drawer bedside unit and one 2 drawer instead of 2x 3 drawers!! I can live with it though. Wish I?d gone with all ?New Frontier? range - it?s lush? the unfinished ?Tambora? stuff is actually a little too rustic for me but that?s on me. IAN + CRAIG R delivery drivers from BLAYDON were great :)”

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Posted 2 years ago

“Great customer service but quality control on product from their supplier is poor as I am now waiting for a replacement product for the second time. Hopefully third time lucky. Thanks for the great service.”

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Posted 2 years ago

“I ordered my vase in May, very straightforward, and it was delivered about 2 weeks later. I had designated it to be left inside my porch and was slightly disappointed that it was left outside and so not in a very safe place. The vase was as expected but was in an enormous box which I felt was much larger than it needed to be.”

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Posted 2 years ago

“Product price, quality and design etc are 5 stars.... love them. Delivery and service around the delivery 3 stars.... hence combined 4 star rating. I only received 2 of the 3 bar stools. Phoned to ask why and was told the other bar stool was coming from a different location/warehouse.... I shouldn't of had to phone and ask this.... it should have been made clear to me as whilst not an issue, the lack if communication meant addtional effort from my behalf.”

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Posted 2 years ago

“Great service would have been nice to get a phone call upon arrival”

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Posted 2 years ago

“Reputable Company with quality products and excellent customer service.”

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Posted 2 years ago

“7 week wait not ideal and email to "dear price "( not my name ). I will let you know how good you are when I finally get my item. The item of furniture when it came was really nice and probably worth the wait”

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Posted 2 years ago

“I recently bought the Ashton ottoman which I absolutely love and fits perfectly in my living room. The only thing stopping me giving 5 stars is the delivery time. I opted for click & collect due to being in lockdown at the time, 1) because the delivery charge was astronomical & 2) because it was in stock so thought I could get it straight away. Despite this I had to wait a week for it to become available and then a further week to collect it because of inflexible collection times. Bit frustrating but happy with my purchase”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews