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Barker and Stonehouse Reviews

4.4 Rating 2,269 Reviews
87 %
of reviewers recommend Barker and Stonehouse
Company Reviews Product Reviews
5,043
 Metrics Info
4.4
Based on 2,269 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Barker and Stonehouse Reviews

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Very good service from start to finish. Staff at all stages kept up good communication and were friendly and professional. Chairs purchased were of high quality and also good value compared with similar at other companies. Only reason I have not given top rating was due to a long wait for delivery (but that was due to global delivery issues at time ). I will definitely use B & S again and would gladly recommend.”
Helpful Report
Posted 1 year ago
Leigh Hope
Verified Buyer
“Took a long time to arrive but I’m very happy with my clock. It is very stylish and makes a statement”
Helpful Report
Posted 1 year ago
Alice Turner
Verified Buyer
“Good customer service”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good chairs. All delivered safely. A few of them needed quite a bit of tightening and still aren’t quite fully secured, hence the star off”
Helpful Report
Posted 1 year ago
Lyn Bridges
Verified Buyer
“The vase i ordered was a competitive price and got delivered on time but unfortunately it was smashed to bits when I opened the box, it was refunded extremely quickly with no debate which was appreciated.”
Helpful Report
Posted 1 year ago
Sue Ward
Verified Buyer
“I am delighted with my chair. However, I was very disappointed that because I ordered the chair on-line and not in the local store I had to pay a delivery charge to my home rather than be able to collect the chair from the store as I did with the first one I ordered.”
Helpful Report
Posted 1 year ago
Gordon Kay
Verified Buyer
“Excellent service and delivered in an excellent state. I would certainly usevthem again. What a shame that I have been pestered with their advertisments since then.”
Helpful Report
Posted 1 year ago
Fanika Bi
Verified Buyer
“Beautiful pearl inlay drawer, slightly damaged therefore 4 stars”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The chair is very comfortable and exactly suits our requirements. It arrived in pristine condition. There was a delay in it's arrival date but we were kept informed of the situation and when to expect it.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Made an online purchase following store visit to view product. Both in store and online experience was satisfactory”
Helpful Report
Posted 1 year ago
Mona Shrestha
Verified Buyer
“Expensive but good quality.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very nice quality and style at a reasonable price point. Very satisfied with our purchase and experience.”
Helpful Report
Posted 1 year ago
Sue Mason
Verified Buyer
“Friendly staff but long wait to receive goods. Small compensation offered as a consequence though.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Easy ordering process; efficient delivery on schedule and I am very pleased with the furniture.”
Helpful Report
Posted 1 year ago
Maggie Deakin
Verified Buyer
“After sales good, following purchase for daughter and son-in-laws christmas present, which arrived poorly packaged, and could easily have been broken, but was also tarnished.”
Helpful Report
Posted 1 year ago
Fatima Mirza
Verified Buyer
“The items were reasonably priced in the sale but I was a little disappointed with the aftersales service. My delivery was delayed but I was not informed. I had to call two times and wait about three weeks before my items were delivered. Once delivered the items were exactly as I hoped so I would buy again from this store.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service but very expensive producys”
Helpful Report
Posted 1 year ago
Carolyn Barrass
Verified Buyer
“The product is great (4 seater table with built-in fire pit). Good quality and well made. The seats are really comfortable too. However, I also bought an outdoor cover and this took ages to deliver (compared to the furniture) and this wasn't specified when I placed the order. The cover is also really expensive for what it is - you can buy similar alternatives for less than half the price.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very stylish furniture items. Time to delivery took a very long time but when arranged, arrived on time. However, they delivered an extra chair and I didn't get very much appreciation from the company when I called up to let them know and arrange collection of the extra chair.”
Helpful Report
Posted 1 year ago
Xiao Zhang
Verified Buyer
“Good product. But some items unable to buy in store and have to buy online.”
Helpful Report
Posted 1 year ago
Barker and Stonehouse is rated 4.4 based on 2,269 reviews
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