Great service. I had visited the hove branch and saw some art that I really liked. A member of staff advised me I would have to order online as they don't stock the items. I found navigating the website quite tricky, in the sense that I had to be very specific with wording to find the item I wanted. For this reason I had ended up with an item delivered that wasn't the one I had seen in the store. Quite similar, but not the same. I went back to the store and explained what had happened, the lady (Charlie) made the return process so easy, in fact she pretty much did it all for me. I was then with her help able to find the right item online and it was delivered within a few days. Overall very happy with my Barker and Stonehouse experience. Special thanks to Charlie!