Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 14th May 2024

538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice product and quick delivery, the only negative I would say is that the candelabra came in a box with no packaging at all internally, so it was more luck than anything that the wires didnt get bent in transport.”

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Posted 3 years ago

“We love our new furniture, really happy we purchased from B&S. The only issue was timescales, ordered 3 pieces at the same time and all came at different times. Still waiting for 1 piece but understand its all related to what the country is going through.”

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Posted 3 years ago

“Really pleased with the gold slim wall mirror we purchased. Excellent description, superb quality & at a great price.”

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Posted 3 years ago

“Lovely mirror purchased. Took slightly longer than expected to arrive but very happy with item overall”

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Posted 3 years ago

“I ordered dining table chairs and they came within days of ordering. To top it off the quality is great! I would definitely shop at Barker and Stonehouse again”

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Posted 3 years ago

“Bought the Melina chair and pleased with the quality, looks, and comfort. The website was easy to use and was able to collect from my local branch (so no delivery charge ) collection simple and safe during lockdown. Would recommend.”

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Posted 3 years ago

“Great kitchen table, now have ordered the side unit too! Hoping it arrives before Christmas!”

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Posted 3 years ago

“Beautiful furniture but if you are in a hurry then order elsewhere. Delivery is usually months rather than weeks. Also ?59 charge for delivery on everything, even their most expensive items, which is a bit of a con. Communication is poor when orders are delayed. Also ?sales? are deceptive, have had my eye on a table for over a year, it?s ?sale? price has been the same for most of the year...bar the token few weeks where they elevate the price so it?s then technically legally on sale the rest of the time. It?s clearly not a sale, the sale price is the recommended retail price clearly. Can?t buy much in store, it?s view in store and order online, then wait for months.Even in October I couldn't get a new dining table before Christmas.Saying all that the stores are lovely, and furniture is beautiful.”

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Posted 3 years ago

“A first time experience- ordering any furniture online having not seen it or sat on it in person to really make sure it was going to be perfect. Pleased to say that the 4 Rivington dining chairs did not disappoint in any way. Very comfortable and look great too. Simple self assembly. Our only grumble was with the actual delivery process which is why I have given 4 stars instead of 5. The only notification of delivery some 9 days after placing the order was an early morning text saying the chairs would be delivered by courier and 2 / 3 hours later. A good job I was working from home. When the box was delivered there were only 2 chairs and no communication as to when the others would arrive. They were fortunately delivered the next day . Same notification by text approx 3 hours beforehand. Therefore whilst we are really pleased with the chairs - less than pleased with the delivery system.”

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Posted 3 years ago

“I absolutely love the chairs we bought, they are so comfortable and look great with our table. The quality of the material and make are super too. I just wondered why it took 6 days for me to get an email to go and pick it up from click and collect, when it said that there were 6 chairs in stock. However that is the only negative comment I would make as I am so pleased with them.”

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Posted 3 years ago

“Bit rushed in the store could do with a few more members of staff Delivery was late a phone call may have been good Delivery of goods excellent. Ian and Colin 5 stars couldn?t have done more”

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Posted 3 years ago

“My new table arrived several weeks before expected, so that was a nice surprise, and it is just beautiful - beautifully made and of gorgeous wood. Ordering was simple and straightforward. The only hitch was that the delivery people were about to leave the parcel on the front step in our busy street, as I hadn't got to the front door to collect it quickly enough. It could easily have been stolen.”

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Posted 3 years ago

“No delivery date received but the delivery was fast enough and we?re really happy with the painting we ordered. It ties the room together perfectly!”

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Posted 3 years ago

“Good quality furniture In store customer service excellent One set of chairs delivered without the screws to build them the customer service department was rude and not helpful We went to our local store though Birstall and they couldn?t help us enough”

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Posted 3 years ago

“Good service - extortionate carriage prices”

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Posted 3 years ago

“Had small problem with order and to change things. Very efficiently handled and dealt with ,very pleasant and efficient young women,dealt with it”

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Posted 3 years ago

“Ordered a Sojourn Bed. Arrived as expected good delivery. Unpacked the bed and the instructions were like an A4 page of abstract art very hard to follow. Eventually the bed was up and looks great. HOWEVER the smell from the fabric is awful we just can’t get rid of the smell no matter what we do and this is a month after we had it. My daughter is very upset about it but I am not sure what we can do about it now. Very disappointing when it’s such a nice bed. Costing me money in air freshener and plug in”

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Posted 3 years ago

“Bit of a wait for my cushion but well worth the wait”

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Posted 3 years ago

“Ordered online and received email when ready to collect, another email a few days later as i had not collected. Easy collection.”

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Posted 3 years ago

“A very good service from orderng to delivery. Product is very good quality and well packed with clear instructions. We are pleased with the lights but wonder if the shade is too heavy for the stand, as both lights have a very slight tendency to lean. We are overall pleased with the lighting effect.”

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Posted 3 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews