Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 26th July 2025

621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reputable Company with quality products and excellent customer service.”

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Posted 4 years ago

“The build instructions for the wardrobe that I bought weren't the best but after some careful thought it all fell into place. Once built, which took about three hours, the wardrobe is perfect and of excellent quality. I would say that the wardrobe was excellent value for money.”

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Posted 5 years ago

“Product was great but delivery was longer than the 3 weeks they stated and had no communication from them relaying this.”

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Posted 5 years ago

“Nice Mattress - comfy and chemical free! Took 3 weeks to arrive”

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Posted 5 years ago

“One word: Elegance!”

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Posted 4 years ago

“My product arrived for collection within a few days of ordering and I am really pleased with it. Only gripe is that I rang to ask if it was flat packed as I was concerned about getting it in the car. I was assured by customer service that all click and collect items are flat pack. when I arrived to pick it up...it was not and I was told that TV stands never are. Luckily I managed to get it in the car.. just.”

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Posted 6 years ago

“Love barker and stonehouse. Very helpful staff. Delivery guys always take care of furniture and take away packaging. Also they take furniture to exactly where you want it in your home and assemble it. Recently ordered two settees which we love however took quite sometime for 2nd one to arrive”

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Posted 6 years ago

“Item said it was built however I had to build, otherwise great item.”

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Posted 4 years ago

“Bit rushed in the store could do with a few more members of staff Delivery was late a phone call may have been good Delivery of goods excellent. Ian and Colin 5 stars couldn?t have done more”

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Posted 4 years ago

“My new table arrived several weeks before expected, so that was a nice surprise, and it is just beautiful - beautifully made and of gorgeous wood. Ordering was simple and straightforward. The only hitch was that the delivery people were about to leave the parcel on the front step in our busy street, as I hadn't got to the front door to collect it quickly enough. It could easily have been stolen.”

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Posted 4 years ago

“Delivery on time. Loving the furniture. Would have liked some instructions how to care for the wood - or would have been 5 stars”

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Posted 7 years ago

“Bought items in autumn sale and very happy with quality and price. Delivered as promised.”

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Posted 11 years ago

“problem with collection from store part of my order missing ,promptly rectified by customer services with missing items delivered to my home 8 days later for free,”

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Posted 9 years ago

“The store in Guildford kept the items I'd ordered until I could drop by and collect them and then helped me to load them into the car. It all worked very well.”

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Posted 7 years ago

“Good service online. Easy to collect. Good quality.”

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Posted 4 years ago

“Good quick delivery”

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Posted 5 years ago

“Just furnished the bedrooms in our new house with wainwright by Barker & Stonehouse. The furniture is fab & the service excellent...good communication and delivery. Just a niggle that they didn?t take the packaging away as expected!”

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Posted 6 years ago

“No delivery date received but the delivery was fast enough and we?re really happy with the painting we ordered. It ties the room together perfectly!”

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Posted 4 years ago

“Had small problem with order and to change things. Very efficiently handled and dealt with ,very pleasant and efficient young women,dealt with it”

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Posted 4 years ago

“Easy online ordering. Good price. Only downside was that all items ordered were not delivered on the same day. Kept us updated on delivery, good communications. Courteous delivery personnel.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews