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True Toys Reviews

4.6 Rating 10,878 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,878 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

My parcel has been delayed since Friday with no means to contact yourself I am not impressed seen as I placed order beginning of December
Helpful Report
Posted 3 years ago
My order only had 2 items instead of 3 that was purchased and paid for. Have now sent a second message as had no response to first message even though 3 working days have passed. Dispatch note stated 3 items being delivered in one package only 2 were in the box. These are Christmas gifts for my grandsons I cannot give to two of them and not the third. Very disappointed and stressed as Christmas is very near.
Helpful Report
Posted 3 years ago
i have not received 3 of the items I ordered no reply to contact via their website in over a week the phone number on their website doesn't work Rubbish customer service
Helpful Report
Posted 3 years ago
Worst company, no customer services. They don't reply to their emails and their phone line is a hoax it doesn't work. Paid and never got my order. An absolute scam
Helpful Report
Posted 3 years ago
No contact number No response via email Placed order 1st December Money been taken from account and nothing back. Avoid at all costs
Helpful Report
Posted 3 years ago
Never received my parcel and had no emails back
Helpful Report
Posted 3 years ago
Placed an order since Friday still no confirmation yet. I can't get intouch with them. And my money is been taken out already from account. Am so disappointed. Anytime I put my email it says is wrong. Why can't they send me a text.
Helpful Report
Posted 3 years ago
I’ve been waiting over 16 ‘working’ days for my order (over a 3 week wait). The website states that including Christmas delays, the delivery time is 5-7 days. Bargain max are no longer replying to my raised queries and emails, and customer service have done nothing to help resolve the delayed order. This is a very disappointing experience from what possibly is a scamming website, I would avoid purchasing from this company
Helpful Report
Posted 3 years ago
I returned a parcel and received a return order ref but still waiting for a refund, emails seem to go unanswered and unable to get through via phone, very poor service.
Helpful Report
Posted 3 years ago
My order did not arrive, I contacted yourselves after Evri confirmed that they did not deliver my item to me & they told me the quickest way to sort this out was to contact yourselves & ask for a refund....which I did on the 6th Dec....6 days later & I am still waiting for you to respond!....if this is 'quick' I would hate to find out what slow is!
Helpful Report
Posted 3 years ago
trying to get intouch with bargin max as my parcels still aint here 13 days later i ordered end of November impossible to get intouch with them emailed over a week ago still nothing!!
Helpful Report
Posted 3 years ago
Ordered from here over 2 weeks ago. I hate the delivery service that have chosen to use. My status has been the same for over a week and I can’t talk to anyone to find out what’s going on. The delivery direct you to the seller and the seller directs you to the delivery. I am going to order from somewhere else and if it eventually get delivers send it back for a refund. Shocking customer service.
Helpful Report
Posted 3 years ago
Placed an order for my daughters Christmas present on 1st December and have heard nothing since and it’s now the 9th! When I’ve emailed I’m getting no luck. Have looked at your Facebook page and it seems alot of people are not getting Their orders! If you can’t cope with the demand don’t take the money or at least update your customers on what’s going on!
Helpful Report
Posted 3 years ago
Still waiting on an order and I’ve emailed with no response and you can’t contact them over the phone for information on your order. No idea where my order is!!
Helpful Report
Posted 3 years ago
No way of contacting them to say they have not delivered my package! I have only used this site once, never again! The telephone number they have on the website just is a loop of someone telling you to go to the website. I have no idea where my package is (the tracking on the website is useless) and no idea how to get a refund.
Helpful Report
Posted 3 years ago
I recently placed an order with Bargin Mac and I wasn’t happy with what was received. I ordered two items and only received one. The box it came in was ripped to pieces and the delivery note had been left outside the box. We know someone has definitely tampered with it. However. Trying to get in contact with Bargin Max is another problem. The contact number doesn’t work and I’ve waited nearly 7 days for someone to get back to me. I’m extremely unhappy as it’s coming up to Christmas, everyone is finding it hard and all I expect is some communication. Please contact me asap
Helpful Report
Posted 3 years ago
Ordered on 19/11 it is now 7/12 it appears to be at the evri depot. Can't speak to evri or bargainmax 🤬 Was my first time ordering will also be my last
Helpful Report
Posted 3 years ago
Still waiting for an item missing with Evri ordered over 2 weeks ago. Impossible to get in touch with bargain max by phone or email.
Helpful Report
Posted 3 years ago
No Order ! No refund either ! No reply from numerous attempts at contact ! Save yourself a headache and shop elsewhere !
Helpful Report
Posted 3 years ago
Can't contact company or evri as parcel went missing on 28th Nov at evri depot
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 10,878 reviews