True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.56

4.6 Rating 11,027 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 11,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two toys as a gift for a little boys birthday he opened them and the tails on both were broken, I emailed customer service with pictures of proof however they wanted the items back but as explained I no longer had the items as they were gifts and I can’t go take a little boys new toy back off of him they shouldn’t have come broken in the first place, since then I have had no response! Poor customer service and poor quality toys don’t not reccomend”

Helpful Report

Posted 14 hours ago

“I haven't received my order and I have emailed about this and had nothing back”

Helpful Report

Posted 1 week ago

Hi Scott, thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand how frustrating it can be when you’re waiting for an update on your order. We’re pleased to confirm that this was resolved yesterday, and an email with the relevant information was also sent to you. We hope everything is now in order, and we sincerely apologise for any inconvenience or concern caused while this was being resolved. Many thanks, Grace True Toys Customer Service Team

Posted 1 week ago

“I was extremely disappointed with the service , mainly down to Evri keep changing delivery dates and then not delivering at all . So never received my package”

Helpful Report

Posted 2 weeks ago

Hi Deborah, Thank you for your review. We’re genuinely sorry to hear about your disappointing delivery experience and the frustration caused by the repeated changes to your delivery date. We’ll ensure this is raised with the relevant team, as we understand how disappointing this must have been. I’m pleased to see that a member of our team has been in touch and that this has now been resolved. We apologise again for the inconvenience caused and appreciate your patience and understanding. Kind regards, Ella True Toys Customer Service Team

Posted 2 weeks ago

“Ordered over two weeks ago and it still has not turned up!! Can’t speak to a real person to get this sorted. Terrible service, I wouldn’t recommend shopping here!”

Helpful Report

Posted 2 weeks ago

Hi Emily, thank you for your review. We’re truly sorry for the frustration and inconvenience caused by the delay with your order. We’re pleased that this has now been resolved for you, and we appreciate your patience while we worked to address the issue. Many thanks, Grace True Toys Customer Service Team

Posted 2 weeks ago

“Order was placed on 30th August and has been at the delivery depot since 1st September. It is mow the 12th September and tracking still says 'in transit'. Tried to contact and got an AI response and cannot speak to an actual person. Awful”

Helpful Report

Posted 3 weeks ago

Hi Karlee, thank you for your review. We’re truly sorry for the frustration caused by the delivery delay and difficulty getting through to us. We understand how disappointing this must have been. We’re pleased we were able to speak with you directly and resolve this for you. Many thanks, Grace TrueToys Customer Service Team

Posted 2 weeks ago

“Purchased a gift for my son a couple of weeks ago and it was never delivered. Birthday has now been and gone. I have been refunded the delivery fee as Evri lost the parcel, but not heard about a replacement yet. I would of waited out before leaving a review but as you've specifically asked me for one I've provided this. There is very limited customer service from TrueToys and don't feel particuarly valued as a customer.”

Helpful Report

Posted 3 weeks ago

Hi Peter, thank you for your review. We’re truly sorry your son’s gift did not arrive in time for his birthday, and we understand how disappointing this must have been. We have responded to you by email as unable to reach on phone, and hope to assist in bringing this matter to a resolution. Many thanks, Grace True Toys Customer Service Team

Posted 2 weeks ago

“Haven't received my order, it's lost in transit. All my messages are answered by A.I. Can't get my money back, so I Will have to do a charge back with my bank. Since this company has changed names it has gone down hill.”

Helpful Report

Posted 3 weeks ago

Hi Sacha, thank you for taking the time to share your review. We’re truly sorry for the frustration and disappointment caused by your order being lost in transit and the difficulty you experienced getting assistance. We appreciate you taking my call and allowing me the opportunity to personally look into this and resolve the matter with you. Thank you for your patience and for giving us the chance to put things right. Many thanks, Grace TrueToys Customer Service Team

Posted 3 weeks ago

“I didn’t receive my order !!!”

Helpful Report

Posted 3 weeks ago

Hi Caroline, thank you for your review. We’re truly sorry to hear that you haven’t received your order. We completely understand how frustrating and disappointing this must be, and we sincerely apologize for the inconvenience. We’ve reached out to you directly with some additional information and to ensure we resolve this for you as quickly as possible. Many thanks, Grace TrueToys Customer Service Team

Posted 3 weeks ago

“I am missing 4 bolts I got this for my 8 year olds birthday and he can’t Even play on it yet I won’t be ordering again”

Helpful Report

Posted 1 month ago

Hi Madisson, Thank you for taking the time to leave your review. We’re sorry to hear that your item arrived with four bolts missing, especially as this was a birthday gift. We have attempted to reach you by phone but unfortunately haven’t been able to get through. We have also contacted you via email to gather further information so that we can work towards a suitable resolution. We hope to hear back from you soon so we can assist further. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“We ordered the spiderman walkies talkie watches and one of them worked and the other one won't charge as there are 2 in the box. Such a shame.”

Helpful Report

Posted 1 month ago

Hi Angharad, thank you for taking the time to leave your review. We’re sorry to hear that one of the Spider-Man walkie-talkie watches is not charging, especially as the set includes two watches. We attempted to reach you by phone but unfortunately weren’t able to get through. We have also contacted you via email to gather further information so we can look into this and work towards a suitable resolution. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“I have still not received the item that I ordered. Which I expected to receive a week last Thursday. So the only reviews I can give is this. I have contacted the company and the courier who have told me it is being investigated. I just want what I ordered - which is already late for when I wanted it for. I can only change this review if I either receive my order or get a refund”

Helpful Report

Posted 1 month ago

Hi Debra, Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. We’ve tried to reach you by phone to discuss this, but unfortunately couldn’t reach you today. Please check your emails at your earliest convenience, as we’d love the opportunity to look into this further and assist you. Kind regards, Ella True Toys Customer Service Team

Posted 1 month ago

“Lost my order. Only comms from Evri, nothing from your website”

Helpful Report

Posted 1 month ago

Hi Patrick, thank you for leaving a review. We’re sorry to hear about your experience with the delivery of your order. We understand how frustrating this must have been, especially with limited communication. We have already reached out to you directly and are pleased that we were able to resolve the issue. Thank you for allowing us to put this right. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“I’m not sure if this is a review of True Toys or Evri but my order was never attempted to be delivered and sent back. Is this because or packaging issues or because Evri are useless I don’t know? But all I know is my nephew didn’t get his birthday present on time.”

Helpful Report

Posted 1 month ago

Hi Caroline, thank you for your feedback and for taking my call. I’m glad we were able to discuss the issue and get this resolved for you. We sincerely apologise that your order was not delivered as expected and, more importantly, that your nephew did not receive his birthday present on time. We completely understand how disappointing this must have been. Thank you again for your patience and for allowing us to resolve this with you. Many thanks, Grace TrueToys Customer Sevice Team

Posted 1 month ago

“I ordered a pac man pinball machine for my son’s birthday. A week later it hadn’t arrived. When I checked the courier tracking it said returned to sender as too big. This wasn’t the case as it was only 60cm. I phoned customer services and tried to order another but out of stock. I had to buy elsewhere. Needless to say I won’t be using True Toys again.”

Helpful Report

Posted 1 month ago

Hi Victoria, thank you for your review. We’re sorry to hear about your experience, especially as this was intended as a birthday gift. We understand how disappointing it must have been for the order to be returned and for the item to be unavailable when you contacted us. We appreciate your feedback and are sorry we were unable to provide the experience you expected. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“I paid next day delivery for my item, but it took a week to arrive, but I did get my delivery charge refunded, I didn’t find the staff to be very helpful when I phoned them”

Helpful Report

Posted 1 month ago

Hi Jennifer, thank you for taking the time to leave us a review. We’re sorry to hear that your order did not arrive within the expected timeframe and that you were disappointed with the assistance you received when contacting our team. We’re glad that your delivery charge was refunded, but we understand that this does not make up for the inconvenience caused. We appreciate your feedback and will take it on board as we continue to improve our service. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“The motorcycle faulty and they won’t replace it because they say it’s heavy weight no courier very unprofessional, waste of money”

Helpful Report

Posted 1 month ago

Hi Adela, thank you for taking the time to leave us a review. We’re sorry to hear about the issues you experienced with the motorcycle and understand your frustration. We’re pleased that the matter has now been resolved, and confirmation has been sent to you by email. We apologise for the inconvenience caused and appreciate your patience while we worked to resolve this for you. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“Product ok. Delivery ok but after sales issue handling is the worst I’ve seen this year”

Helpful Report

Posted 1 month ago

Hi Mike, thank you for taking the time to leave us a review. We’re pleased to hear that you were happy with the product and delivery. However, we’re sorry to hear that your experience with our after-sales service did not meet your expectations. We have reached out to you by email regarding the issue and hope to assist you further. We appreciate your feedback and apologise for the frustration caused. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“I paid next day delivery on a 29th July 2026, my order did not arraive on the 30th July 2026, True Toys Customer Services said that I missed the time slot for next day delivery, they have refunded the next day delivery for which I did not ask for, but it is now the 9th August 2026 and I still have not received my item, I never requested a refund of the next day delivery fee, AI customer services say the parcel is still being deliverd, when I track the Order it has been saying it is at Mersery Side Delivery Deopt and has been since I placed my order. I have asked for a full refund and have purhased the toy from elsewhere.”

Helpful Report

Posted 1 month ago

Hi Rosina, Thank you for taking the time to leave your review. We’re very sorry to hear about the delay with your delivery, and we completely understand how frustrating this must have been. I’m pleased to see that this has now been resolved. We sincerely apologise for the inconvenience and disappointment caused by the delay. We appreciate you bringing this to our attention, and we will continue to raise these matters with the relevant teams to help prevent similar situations from occurring in the future. Kind regards, Ella True Toys Customer Service Team

Posted 1 month ago

“Item was Amwrican not British which meant oriduct does not connect with other linkimals I own. Still ok by itself but feel misled on product so wont use this company again”

Helpful Report

Posted 1 month ago

Hi Dave, thank you for taking the time to leave your review. We're sorry to hear that the product did not meet your expectations. This is certainly not the experience we want our customers to have. We have reached out to you to gather some additional information so we can better understand the issue and investigate this further. We appreciate your feedback, as it helps us improve both our products and the information we provide. We hope to have the opportunity to resolve this for you. Many thanks, Grace True Toy Customer Service Team

Posted 1 month ago

“Very poor as I never received my parcel that I ordered which was for my sons 1st birthday”

Helpful Report

Posted 1 month ago

Hi Lewis, Thank you for your review. We are sincerely sorry to hear that your parcel did not arrive, especially as it was intended for your son's first birthday. We understand how disappointing this must have been. We appreciate you allowing us to resolve the matter, and we're pleased that we were able to resolve it with you directly. Your feedback is valuable to us, and we will continue working to improve our service to help prevent situations like this in the future. Thank you for your understanding, and we hope to have the opportunity to provide you with a much better experience in the future. Many thanks, Grace True Toys Customer Service Team

Posted 1 month ago

True Toys is rated 4.6 based on 11,027 reviews