BargainMax.co.uk Reviews

Name: BargainMax.co.uk
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.58

4.6 Rating 10,526 Reviews

90 %

of reviewers recommend BargainMax.co.uk

4.6

Based on 10,526 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About BargainMax.co.uk:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

0333 999 8779

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

BargainMax.co.uk 5 star review on 29th May 2025

1171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 bikes and only 1 arrived. The pedals on the bike would not fit into place as they had not been threaded correctly. I sent numerous pictures and msgs and was asked repeatedly to send more. I have been unable to use the bike and have ended up having to buy 2 new bikes from elsewhere. Very disappointed and left with a bike with no pedals.”

Helpful Report

Posted 1 day ago

“Haven't received the bike now its been over a week no one knows where it is”

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Posted 1 day ago

“How can i write a review on an item i didnt receive”

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Posted 1 day ago

“I brought a kids bike a skye paw patrol one and the tightening bolts don't fit ,so my daughter can't use or ride her bike, I tired to email and get them sent out and haven't heard anything so now I want a full refund.”

Helpful Report

Posted 3 days ago

Hi Stacey, We're sorry to hear about the issue with your Skye Paw Patrol bike and completely understand your frustration. We’ve already reached out directly to try and resolve this for you, and we're keen to make things right as quickly as possible. Please check your email and get back to us when you can — once we receive the necessary details, we’ll be able to assist you further with a resolution. Thank you for your feedback — it helps us improve our service. Best regards, Grace

Posted 2 days ago

“Sent out a different product then they advertised and the instructions where poor on the parts list it said spare parts and listed the parts needed for every variation of the product received not just the version I ordered”

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Posted 1 week ago

Hi Adam, Thank you for your feedback, and we're sorry for the confusion caused by the product you received and the unclear instructions. We understand how frustrating that must have been. We’ve since addressed this issue and appreciate you working with us to get it resolved. Your input is helping us improve both our listings and instruction materials. If you have any further questions or need support in the future, we're always here to help. Best regards, Grace

Posted 1 week ago

“Not good still ain't got back to my email”

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Posted 1 week ago

Hi Natalie, thank you for your review. I’m really sorry to hear you haven’t had a response — we’ve looked into it but couldn’t find any record of your email on our end. We’ve reached out to you directly now, so please feel free to reply at your convenience so we can assist you and get this sorted as quickly as possible. Thanks for your patience, and we look forward to hearing from you. Best regards, Grace

Posted 1 week ago

“They sent me the wrong item. Still awaiting a resolution.”

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Posted 1 week ago

Hi Sean, thank you for your feedback. We're sorry for the mix-up with your order and for the frustration this has caused. We understand how disappointing it is to receive the wrong item. We’ve already reached out to you directly to resolve this and are working to make things right as quickly as possible. If there’s anything further you need or if you have any questions, please don’t hesitate to reply to our message or contact us again. Thanks for your patience, Grace

Posted 1 week ago

“I had a very frustrating experience with this company. When I contacted customer service over the phone, the staff were unhelpful and lacked basic courtesy. It took a lot of time and effort on my part just to get a refund for a service/product that didn’t meet expectations. While they did eventually process the refund, there was no goodwill gesture offered to make up for the poor service — something that could have shown they value their customers and encouraged me to return. Sadly, based on this experience, I won’t be using them again and can’t recommend them to others.”

Helpful Report

Posted 1 week ago

Hi, thank you for leaving a review. We're truly sorry to hear about your frustrating experience and the difficulties you faced in getting your refund processed. This is not the level of service we aim to provide, and we regret that we fell short in your case. Please rest assured that we’ve reached out directly to address your concerns and to see how we can make things right. Your feedback has been shared with the relevant teams for internal review, as we’re committed to improving and ensuring a better experience for all our customers. We genuinely appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Grace

Posted 1 week ago

“Ordered a birthday present I explained this to them and was told it would be here on the Friday and the courier didn’t even receive it until the Friday I’ll never use this place again”

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Posted 2 weeks ago

Hi Nicky, Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the delivery experience and understand how frustrating this must have been, especially with it being a birthday gift. We're glad this has since been resolved, and please know we take all feedback seriously as it helps us continue to improve our service. — Grace

Posted 1 week ago

“Had a email photo been delivered between my bins when looked was not there so been taken. Not happy as it's a gift so will now have to order another.”

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Posted 2 weeks ago

Hi Kerry, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be, especially as it was a gift. We’ve already reached out to you via email to try and resolve this, so please do check your inbox (and spam folder, just in case). If you haven’t received anything, feel free to get in touch, and we’ll be more than happy to assist further. We’re here to help and want to make things right. Kind regards, Grace

Posted 2 weeks ago

“I paid for next day delivery and didn't get the till about 4 days later. This is despite the site saying it will arrive next day.”

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Posted 2 weeks ago

Hi Idayat, thank you for your feedback. We’re sorry for any confusion regarding the delivery time. If your order was placed after our cut-off time, next-day delivery unfortunately isn’t possible, and our deliveries exclude weekends. We apologize if this wasn’t clear at the time of your order. We’ve reached out via email to clarify and to assist you further. Thank you for your patience and understanding. We’re here to help however we can. Many thanks, Grace

Posted 2 weeks ago

“Not happy at all! I regularly buy from you guys and this is very possibly the delivery company’s fault, but this item was never delivered and for what it was, cost quite a bit. It was for my daughter as a surprise after an operation. She has a condition which makes hers (and my) life hard and this karaoke machine was what she’s been talking about for ages. So disappointed and as a single mum, I couldn’t afford to replace it.”

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Posted 3 weeks ago

Hi Sophie, Thank you for taking the time to provide your feedback. We’re sorry to hear you haven’t received your parcel , we understand how frustrating this can be. We have looked into this and can see that your parcel was delivered on July, 4, 2025 at the shipping address provided, further delivery information has been emailed to you directly. Could you kindly double-check with those around you. If you are still unable to locate your parcel, please let us know by responding to the email we've sent you. Many thanks, Londani

Posted 2 weeks ago

“Have previously used bargain max and have had no issues so decided to use again. Ordered on 1/7 and still waiting for my order. It was a paddling pool which I really wanted before the heat were currently experiencing. Evri have lost it. Told them it was lost. They emailed back 3 days ago saying to wait and see while they escalate it with evri (despite it not moving from evri warehouse since 5th July) and will be in touch in 2 days. Asked for a replacement to be sent out yesterday but not heard anything more. Very disappointed and ended up buying elsewhere.”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, Thank you for taking the time to leave your review. We’re truly sorry to hear about the frustration and disappointment caused by the delay of your parcel, this isn’t the experience we aim to provide. We appreciate your patience and understanding whilst we were looking into this and are glad to see that this has now been resolved. Please don't hesitate to reach out should you require any further assistance. Many thanks, Londnai

Posted 2 weeks ago

“My experience is dreadful . Stressful. . All I've dome is email bargain max and evri delivery.. about not receiving my parcel which was a present for my 3 yr old grandson who now is gonna be very upset not receiving his bike. Now i will have to try and buy a smaller gift... .All I've had I'd 4 different stories why my parcel hasn't been delivered.. its absolutely disgusting”

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Posted 3 weeks ago

Hi Yvette, Thank you for taking the time to leave your review. I'm sorry to hear about the frustration and disappointment caused by the delay of your parcel. I'm glad to see that this has now been resolved. Should you require any further assistance, please do reach out. Many thanks, Londani

Posted 2 weeks ago

“unfortunately i did not recieve my item that i had ordered for my sons birthday . Very dissapointed. The delivery company failed to deliver my parcel TWICE ! The first time it was not recieved at the warehouse, dispite them sending me a 2 hour delivery slot to wait in , then the second time it was not scanned and wasnt loaded onto the lorry - again i had recieved a 2 hour delivery slot . So both occasssions i ahd waited in as per my text message the night before. Had to chase on both occassions, after they didnt turn up. The delivery company in question are called DX - terrible customer service and not apologetic. I wasnt prepared to wait in for a third attempt, so asked them to return my parcel to BargainMax. Also asked for a member of the management team to call me the following day , sadly didnt get this call either. First time using both BargainMax and DX and i dont feel that i will be using again or be recomme”

Helpful Report

Posted 3 weeks ago

Hi Natasha, thank you for taking the time to leave your feedback, and once again, we're truly sorry for the issues you experienced with your delivery. It was good to speak with you over the phone, and I appreciate you sharing more details with us directly. We understand how frustrating this situation has been, particularly as the order was intended for your son’s birthday. We value your feedback and sincerely hope we’ll have the opportunity to provide you with a much smoother experience in the future. Warm regards, Grace

Posted 3 weeks ago

“Terrible quality products with a very bad refund service where a form is expected to get filled out terrible company”

Helpful Report

Posted 3 weeks ago

Hi Faisal, Thank you for your feedback, and we're sorry to hear about your experience. Following our recent phone conversation, we're currently awaiting your feedback so we can move forward with resolving the issue. Please don’t hesitate to get back in touch when you're ready — we're here to help. Kind regards, Grace

Posted 3 weeks ago

“Ordered a bike for granddaughter on Friday paid next day delivery and got it on the wed her birthday was on the Monday so it was 2 days late how do you explain to a 5 year old her bike hasn't come I did send a message to yourselfs but no reply I'm still not happy and still no refund for next day delivery we were going to a park for her to ride the barbie bike instead I had nothing to give my granda”

Helpful Report

Posted 4 weeks ago

Hi Helen, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order didn’t arrive as scheduled via our Next Day Delivery service, we understand how disappointing that can be. We strive to deliver on time, and it’s clear we missed the mark here. I can assure you that we take such issues seriously and that we’re actively working to prevent this from happening again. Your feedback is incredibly valuable, and we’re grateful you brought this to our attention. I tried ringing you, but was unable to reach you. I've sent an email and I hope that that goes a way in making things right. We hope you’ll give us another chance to provide the smooth experience you deserve. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Many thanks, Londani

Posted 4 weeks ago

“Did not deliver item,then said it was out of stock after a week of waiting”

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Posted 1 month ago

Hi Gemma, thank you for leaving a review. As discussed previously on the call, the item was unfortunately confirmed out of stock, and we completely understand how frustrating that must have been. We’re glad we were able to resolve this for you. Your feedback is important to us, and we hope to have the opportunity to serve you better in the future. Best regards, Grace

Posted 1 month ago

“I'm still waiting for my parcel. It's been two weeks now and no sign. We've missed the birthday it was meant for. Not impressed.”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for taking the time to leave a review. I'm sorry for the frustration caused by the delay of your parcel and any inconvenience this may have caused, especially considering that this parcel was meant for a birthday. We would like to make this right and have sent you an email. Your satisfaction is important to us and we look forward to your response in order to get this resolved promptly. Warm regards, Londani

Posted 1 month ago

“The item I bought wasn’t what was shown! The chute said it was from 3+ but when I recieved it , it was 24+ so it’s smaller than it shows.”

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Posted 1 month ago

Hi Lyn, Thank you for your feedback, and we're sorry to hear about the confusion regarding the item you received. I have reached out to you to help resolve this and would appreciate the opportunity to put things right. It’s important to us that the product matches your expectations, and resolve this at your earliest convenience. Kind regards, Grace

Posted 1 month ago

BargainMax.co.uk is rated 4.6 based on 10,526 reviews