True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,848 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 2nd August 2026

Ana Rosa Flores Martin

True Toys 5 star review on 11th September 2025

Shahzad

1187

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received item sent out 5th evri not received parcel asked for money back nobody has even been InTouch with me”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the issue with your order. I can see my colleague has been in touch and a refund has been issued to you as requested. Thank you, Bargain Max

Posted 3 years ago

“I'd put a 0 to be honest. I've tried calling you re a christmas present I ordered for my 6 year old grandson nearly 2.weeks.ago. it stated jt was with Evri but its been dispatched to me.from Evri on the 9th of December uet I.still.dont have ot. I have asked mymEvri guy and he's not had it. I have paid £70 odd for this and I don't have the goods. My.gramdson.will be really upset.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for your feedback, I do apologise you have had issues with your order and that you have still not received this item. I can see a member of our team has been in touch and a refund has been issued to you. Thank you, Bargain Max

Posted 3 years ago

“I ordered an item on the 6th of December and knew it would be late but I thought I would of got it by now ! Do not use this website guys”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the delay with your order. A member of our team has contacted you to get the matter resolved for you. Thank you, Bargain Max

Posted 3 years ago

“My £279 item is missing. Please help as your not responding to emails and your phone line is non existent”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the issues you have had with this order. I can see my colleague has been in touch and a refund has now been issued to you. I do apologise for this. Thank you, Bargain Max

Posted 3 years ago

“I ordered christmas presents on the 14th of November which I haven't received. The help line is a voice mail to an email that keeps bouncing back to me. I have had to replace the presents in another shop so I am out of pocket twice.”

Helpful Report

Posted 3 years ago

Hi Adele, Thank you for your feedback, A member of our team has now contacted you to resolve the issue. I do apologise for the issues you have had in receiving your order. Thank you, Bargain Max

Posted 3 years ago

“21 days ago I placed an order. I Still haven't received my items I took into consideration the delays in postage however I did expect the items i ordered in November to arrive before Christmas. I'm getting nowhere with emails. The items have since disappeared from the website so they can't be replaced and without a refund I can't actually rebuy them. I'm absolutely gutted as they're the items off my daughters letter to santa.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I do apologise that you have not received the entirety of your order. I can see my colleague has been in touch and has issued a refund to you for the items. I do apologise again for this and for our delay in response. Thank you, Bargain Max

Posted 3 years ago

“Ordered 4 items on 20th November, received 1 item and am still waiting for the other 3, xmas is a week tomorrow and I need to take presents to grandchildren next week, not happy at all with the service.”

Helpful Report

Posted 3 years ago

Hi Jane, Thank you for getting in touch, I do apologise there has been an issue in receiving your order. I can see my colleague has been in touch and has processed a refund to you for the missing items. Thank you, Bargain Max

Posted 3 years ago

“Still waiting on a parcel that was dispatched the 6th December, tried contacting customer services several times and no one is getting back to me.”

Helpful Report

Posted 3 years ago

Hi Erin, Thank you for your feedback, I do apologise for the issues with your order. I can see one of my colleagues has now contacted you and the refund you requested has been processed. Thank you, Bargain Max

Posted 3 years ago

“If I could leave a zero star review I would , placed order 4th of December and waited to over a week to be told one of my items was out of stock . To them wait nearly another week to be told it looks like my other item is lost . How can I order he lost of it never left you ? No tracking was provided . I was told I’d receive a refund three days ago which I’m yet to receive .”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise you have had issues receiving your order. I can see my colleague has been in touch and a refund has been processed for you. This should now be showing in your original payment method. If you have any more issues please get back in touch. Thank you, Bargain Max

Posted 3 years ago

“I have used this company before and never had any issues. However I now have 2 orders in the EVRI/Hermes parcel system one since 4/12 and the other since 21/11. The tracking has not updated. I have raised complaints via PayPal after no response from Bargain Max so hopefully I will get a refund at some point. Bargain Max please stop using this poor delivery company called Evri they are severely letting your business down- read you other reviews of late.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I do apologise that you have had an issue receiving your order. A member of our team has now reached out to you to get this matter resolved for you. Thank you, Bargain Max

Posted 3 years ago

“No show on item ordered on 22.11.22 Emailed numerous times and taken my money. Had no reply”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I am sorry you have experienced issues with receiving your parcel. I can see a member of our team has been in touch and a refund has been issued to you. If you have any more questions please get back in touch.

Posted 3 years ago

“The telephone number does not work, ignoring emails. No dispatch after seven days, let alone delivery.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your feedback, we apologise you have experienced issues with your package and apologies for the delay in our response. I can see that this was refunded and a member of our team has been in contact with you. If you have any more questions please get back in touch.

Posted 3 years ago

“Worst service no phone number no email response!! I had a order in November and it’s still showing as dispatched!!! And we’re in December now never ordering from this site again I lost over 100£ disgusting!”

Helpful Report

Posted 3 years ago

Hi Brigita, Thank you for your feedback, we apologise you have experienced a delay in response, I can see that this was refunded and a member of our team has been in contact with you. Please if you have any more questions please get back in touch.

Posted 3 years ago

“Tried to place an order last night it took the payment x2 and the order didn’t go through can not get hold of the company im extremely upset as this was my daughters main present for Xmas that I have saved up for n now I have been scammed out of £100”

Helpful Report

Posted 3 years ago

“4 items were missing from my order, poor communication, ordered a month ago!”

Helpful Report

Posted 3 years ago

“Dreadful - Order marked as shipped but no tracking details Quoted 4-6 days from order to delivery - now 15 days since order placed No Reply from Phone Number No reply to email sent via their web site Avoid - Companies should not be in business if they treat customers like this”

Helpful Report

Posted 3 years ago

“My parcel has been delayed since Friday with no means to contact yourself I am not impressed seen as I placed order beginning of December”

Helpful Report

Posted 3 years ago

“My order only had 2 items instead of 3 that was purchased and paid for. Have now sent a second message as had no response to first message even though 3 working days have passed. Dispatch note stated 3 items being delivered in one package only 2 were in the box. These are Christmas gifts for my grandsons I cannot give to two of them and not the third. Very disappointed and stressed as Christmas is very near.”

Helpful Report

Posted 3 years ago

“i have not received 3 of the items I ordered no reply to contact via their website in over a week the phone number on their website doesn't work Rubbish customer service”

Helpful Report

Posted 3 years ago

“Worst company, no customer services. They don't reply to their emails and their phone line is a hoax it doesn't work. Paid and never got my order. An absolute scam”

Helpful Report

Posted 3 years ago

True Toys is rated 4.6 based on 10,848 reviews