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True Toys Reviews

4.6 Rating 10,895 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,895 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

I'm Currently having the same problem purchased through ebay exact same issue tracking number provided when tried to track just kept saying its been sent back I was able to get in touch with someone on ebay they said they would send me a refund but im still waiting how are they able to get away with this over and over again can't believe I've been scammed all the other 4 and 5 star reviews must be fake total scammers avoid shame I thort id gotten a lovely bargain of something my daughter would of realy loved!!!!!
Helpful Report
Posted 3 years ago
the scooter does not work, I would like to return it, thank you.
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Posted 3 years ago
Absolute horrible company to deal with,goods arrived damaged and when I sent pictures they tried to tell me that there was nothing wrong with them and wouldn’t take responsibility at all…. Terrible customer service!!!!
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Posted 3 years ago
Horrible scamers you are regret placing an order i haven't heard from you there's not update on my order no respond very disappointed
Helpful Report
Posted 3 years ago
Never received what I paid for ! 😡 fake site
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Posted 3 years ago
I'd give zero stars if I could. Taken money for a order and not delivered it. Evri can't find my parcel with tracking number but apparently its been sent to them. Tried ringing bargainmax.co.uk but there phone lines aren't on nor do they reply to any emails. I seen the products advertised on ITV THIS MORNING and it's a scam! No refund no delivery. AVOID
Helpful Report
Posted 3 years ago
Placed order and never received it but took money out… 😡… when trying to email won’t let you … suspect this site is a scam!
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Posted 3 years ago
Ordered a toy for my son 3 weeks ago and it never turned up. I have emailed customer service twice and had no response! You can’t get through to them on the phone. They now have my money but I don’t have the item or paid for nor can I get a reply from them to get a refund! Scam
Helpful Report
Posted 3 years ago
Order sent via Evri, Bargainmax have confirmed by email that the order is lost but no communication from Bargainmax since. I have opened a case with paypal to get my money back. I do not recommend this site and will not purchase from them again.
Helpful Report
Posted 3 years ago
Payment was received 3 times for the same order, but the order was not confirmed. When I enter the site, it says that you do not have a given order. I sent an e-mail and asked for support, no response for 2 days. Money was taken from my account 3 times for an order that I could not place. No one is interested. I suspect it is a scam site
Helpful Report
Posted 3 years ago
i had order a scooter and it cane to the wrong address, my name is natasha thackeray my address is 5 hatfield close rainworth, ng210ll where is my parcel no on is letting me know anything and now its not going to be here for my daughter's birthday im not happy can someone contact me pls 07399949315
Helpful Report
Posted 3 years ago
Rubbish service tried emailing 4 times cannot get through as technical problem . Said that the last two weeks. Box had already been opened on baby’s car covered in bits Obviously had been returned. Disappointing will not use this site again. Still waiting for reply two weeks later.
Helpful Report
Posted 3 years ago
I made a return nearly 3 weeks ago and I have not received my refund, also no one replies to my emails regarding this. Ia m very unhappy with the service i have received. The return reason is: we just changed our mind. Order number MAGENTO2000649415
Helpful Report
Posted 3 years ago
Ordered 2 items recieved one , the courier they use is poor , I spoke to customer services item was reordered still not received it they sent me tracking number , but courier never delivered on day said they was rescheduling the delivery and haven't heard anything since told company and as of this minute no response .
Helpful Report
Posted 3 years ago
I ordered over 2 weeks ago or more. The delivery firm keeps sending text parcel to big we will get another delivery firm. They send a text they never turn up. I cant sign in to my account i try to reset password no link is ever sent and my email is set up as i recieved emails. Is this company legit?
Helpful Report
Posted 3 years ago
Ordered item never arrived. Difficult to contact to find out where my parcel was to be told parcel was lost and now item not in stock, 18 days after ordered. Luckily ordered with payment through Klarna as first time I had purchased from here so didn’t have to go through process of getting a refund. No apology and would not recommend after reading so many bad reviews on Facebook.
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Posted 3 years ago
Ordered a Princess scooter and Bing helmet. Got a broken box along the top with various things in. ?? Not mine two address labels one was mine the other for a lady called Mandy who lives in Oban can’t contact you as your phone lines bad
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Posted 3 years ago
Terrible company waited 3 weeks and contacted them and they said they lost the delivery tracking number and gave me an option to cancel or reorder I ordered again only to be told the item was out of stock and canceled my order I don’t believe they had it in stock I had to give 1 star to leave a review or it would have been a minus score I would recommend not to use this company
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Posted 3 years ago
Order placed 11 days ago. No update on delivery. Not received and haven't heard back after contacting through the contact form.
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Posted 3 years ago
Ordered a collectible Lego set of which they squeezed the box into and box too small and totally crushed the box The customer service response time was extremely slow although there was an order of partial refund if I keep the item but once I agreed to this nothing more happened and just gave up
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 10,895 reviews