BargainMax.co.uk Reviews

Name: BargainMax.co.uk
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,759 Reviews

90 %

of reviewers recommend BargainMax.co.uk

4.6

Based on 10,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About BargainMax.co.uk:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

BargainMax.co.uk 5 star review on 19th November 2025

Ana Rosa Flores Martin

BargainMax.co.uk 5 star review on 11th September 2025

Shahzad

1186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received my item or a refund. This was my son’s birthday present. Evri claiming it was damaged in process but still nothing has been arranged for a replacement or refund.”

Helpful Report

Posted 5 months ago

Hi, Thank you for leaving your review. We appreciate your patience and understanding whilst we've been working on getting this resolved. I'm delighted to see that this has now been resolved and a replacement has been issued. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 5 months ago

“Package arrived in original boxing and no brown packaging over it so delivery guy delivered it and my wee girls birthday surprise was ruined!”

Helpful Report

Posted 6 months ago

Hi, Thanks for taking the time to leave a review. We do advise on our website that some items may arrive in their original packaging due to their size. However, we are always looking at ways to improve our service, and we truly value your feedback as it helps us enhance the customer journey. We do apologise for the inconvenience caused. Thanks Amanda.

Posted 5 months ago

“I ordered a parcel as a gift . And I haven’t received it. I ordered it again as I needed it for a birthday gift ( which was now late) and received that one soon after. I am still waiting for my first item to be refunded, as it was never delivered . I have emailed, and you get a generic message back saying someone will contact shortly but they haven’t.”

Helpful Report

Posted 6 months ago

“Was excited to try these markers out but was very disappointed. Most of the markers were frayed from the top and looked like they had been in a used state which is unusual for a new box of markers.”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us some feedback. I’m really sorry to hear that the markers arrived in this condition. I have reached out to you directly, if you could provide us with some photos of how these were received, I’d be more than happy to look into this and get this resolved for you. Many thanks, Ella

Posted 5 months ago

“Ordered a bike ,still no bike over a week on , bad communication it was me calling to find out ,no call backs from company , to be told delivery company lost my parcel and bargain max are now out of stock it was a 4 years birthday on the 6th who has no bike”

Helpful Report

Posted 6 months ago

Hi Leanne, Thank you for taking the time to share your experience. I’m truly sorry for the disappointment and frustration this has caused, especially with it being your child’s 4th birthday. We understand how important this gift was, and it’s deeply upsetting to hear that we fell short. We sincerely apologise for the delay, the lack of communication, and the distress caused by the lost parcel. This is not the experience we want for any of our customers, and we’re especially sorry that we couldn’t provide a replacement due to the item being out of stock, but are happy to see the efforts that went into getting this resolved. Please know that your feedback has been taken seriously and shared with both our courier and internal teams to help us improve our service. If there’s anything else we can do to make this right, please don’t hesitate to reach out. We’d love the chance to restore your trust. Warm regards, Londani

Posted 6 months ago

“Ordered items last week. 1 item arrived open and parts were missing, I sent photos in as proof. I asked for a replacement and was told to look on manufacturers website and find out what parts were missing. Appaling customer services. I think have since been offered 40% off if i keep a opened, damaged toy. When all i requested was a replacement for my little girl. Still waiting for my replacement and for bargain max to do their job correctly”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review, and we’re genuinely sorry to hear about your recent experience — this is not the level of service we aim to provide. We understand how disappointing it must have been to receive an open item with missing parts, especially when it was for your little girl. We also apologise for any frustration caused by our initial response, and we’re currently reaching out to you directly to resolve this matter properly. Please rest assured, we're reviewing the situation and will do our best to ensure it’s put right as quickly as possible. Your feedback is extremely valuable and helps us improve our service moving forward. Thank you for your patience, and we look forward to resolving this with you shortly. Best regards, Grace

Posted 6 months ago

“Very poor customer service will never use this company again”

Helpful Report

Posted 6 months ago

Hi Nigel, Thank you for your feedback. We’re truly sorry your experience didn’t meet your expectations. This isn't the level of service we aim to provide. If you’re willing to share more details, we’d appreciate the chance to understand what went wrong and how we can make things right. Please reach out to support@bargainmax.co.uk. Many thanks, Londani

Posted 6 months ago

“I bought 2 bikes and only 1 arrived. The pedals on the bike would not fit into place as they had not been threaded correctly. I sent numerous pictures and msgs and was asked repeatedly to send more. I have been unable to use the bike and have ended up having to buy 2 new bikes from elsewhere. Very disappointed and left with a bike with no pedals.”

Helpful Report

Posted 6 months ago

Hi Lindsey, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected. Your satisfaction matters to us and I'm glad to see that this has now been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 6 months ago

“Haven't received the bike now its been over a week no one knows where it is”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for taking the time to leave your review. I'm sorry to hear that you are still awaiting your parcel. As advised on Tuesday, July 29, we are liaising with the courier to locate the whereabouts of your parcel and can assure you that this will be resolved in due course. We appreciate your patience and understanding whilst we work on getting this resolved. Many thanks, Londani

Posted 6 months ago

“How can i write a review on an item i didnt receive”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave your review. I'm sorry to hear that despite the tracking showing that the parcel was delivered, you didn't receive your parcel. I can assure you that we take such issues seriously and are dealing with it with the severity it deserves. I'm glad to see that this has since been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 6 months ago

“I brought a kids bike a skye paw patrol one and the tightening bolts don't fit ,so my daughter can't use or ride her bike, I tired to email and get them sent out and haven't heard anything so now I want a full refund.”

Helpful Report

Posted 6 months ago

Hi Stacey, We're sorry to hear about the issue with your Skye Paw Patrol bike and completely understand your frustration. We’ve already reached out directly to try and resolve this for you, and we're keen to make things right as quickly as possible. Please check your email and get back to us when you can — once we receive the necessary details, we’ll be able to assist you further with a resolution. Thank you for your feedback — it helps us improve our service. Best regards, Grace

Posted 6 months ago

“Sent out a different product then they advertised and the instructions where poor on the parts list it said spare parts and listed the parts needed for every variation of the product received not just the version I ordered”

Helpful Report

Posted 6 months ago

Hi Adam, Thank you for your feedback, and we're sorry for the confusion caused by the product you received and the unclear instructions. We understand how frustrating that must have been. We’ve since addressed this issue and appreciate you working with us to get it resolved. Your input is helping us improve both our listings and instruction materials. If you have any further questions or need support in the future, we're always here to help. Best regards, Grace

Posted 6 months ago

“Not good still ain't got back to my emails bought this for my grandson back in July no refund or new playhouse”

Helpful Report

Posted 6 months ago

Hi Natalie, thank you for your review. I’m really sorry to hear you haven’t had a response — we’ve looked into it but couldn’t find any record of your email on our end. We’ve reached out to you directly now, so please feel free to reply at your convenience so we can assist you and get this sorted as quickly as possible. Thanks for your patience, and we look forward to hearing from you. Best regards, Grace

Posted 6 months ago

“They sent me the wrong item. Still awaiting a resolution.”

Helpful Report

Posted 6 months ago

Hi Sean, thank you for your feedback. We're sorry for the mix-up with your order and for the frustration this has caused. We understand how disappointing it is to receive the wrong item. We’ve already reached out to you directly to resolve this and are working to make things right as quickly as possible. If there’s anything further you need or if you have any questions, please don’t hesitate to reply to our message or contact us again. Thanks for your patience, Grace

Posted 6 months ago

“I had a very frustrating experience with this company. When I contacted customer service over the phone, the staff were unhelpful and lacked basic courtesy. It took a lot of time and effort on my part just to get a refund for a service/product that didn’t meet expectations. While they did eventually process the refund, there was no goodwill gesture offered to make up for the poor service — something that could have shown they value their customers and encouraged me to return. Sadly, based on this experience, I won’t be using them again and can’t recommend them to others.”

Helpful Report

Posted 6 months ago

Hi, thank you for leaving a review. We're truly sorry to hear about your frustrating experience and the difficulties you faced in getting your refund processed. This is not the level of service we aim to provide, and we regret that we fell short in your case. Please rest assured that we’ve reached out directly to address your concerns and to see how we can make things right. Your feedback has been shared with the relevant teams for internal review, as we’re committed to improving and ensuring a better experience for all our customers. We genuinely appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Grace

Posted 6 months ago

“Ordered a birthday present I explained this to them and was told it would be here on the Friday and the courier didn’t even receive it until the Friday I’ll never use this place again”

Helpful Report

Posted 6 months ago

Hi Nicky, Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the delivery experience and understand how frustrating this must have been, especially with it being a birthday gift. We're glad this has since been resolved, and please know we take all feedback seriously as it helps us continue to improve our service. — Grace

Posted 6 months ago

“Had a email photo been delivered between my bins when looked was not there so been taken. Not happy as it's a gift so will now have to order another.”

Helpful Report

Posted 7 months ago

Hi Kerry, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be, especially as it was a gift. We’ve already reached out to you via email to try and resolve this, so please do check your inbox (and spam folder, just in case). If you haven’t received anything, feel free to get in touch, and we’ll be more than happy to assist further. We’re here to help and want to make things right. Kind regards, Grace

Posted 6 months ago

“I paid for next day delivery and didn't get the till about 4 days later. This is despite the site saying it will arrive next day.”

Helpful Report

Posted 7 months ago

Hi Idayat, thank you for your feedback. We’re sorry for any confusion regarding the delivery time. If your order was placed after our cut-off time, next-day delivery unfortunately isn’t possible, and our deliveries exclude weekends. We apologize if this wasn’t clear at the time of your order. We’ve reached out via email to clarify and to assist you further. Thank you for your patience and understanding. We’re here to help however we can. Many thanks, Grace

Posted 7 months ago

“Not happy at all! I regularly buy from you guys and this is very possibly the delivery company’s fault, but this item was never delivered and for what it was, cost quite a bit. It was for my daughter as a surprise after an operation. She has a condition which makes hers (and my) life hard and this karaoke machine was what she’s been talking about for ages. So disappointed and as a single mum, I couldn’t afford to replace it.”

Helpful Report

Posted 7 months ago

Hi Sophie, Thank you for taking the time to provide your feedback. We’re sorry to hear you haven’t received your parcel , we understand how frustrating this can be. We have looked into this and can see that your parcel was delivered on July, 4, 2025 at the shipping address provided, further delivery information has been emailed to you directly. Could you kindly double-check with those around you. If you are still unable to locate your parcel, please let us know by responding to the email we've sent you. Many thanks, Londani

Posted 7 months ago

“Have previously used bargain max and have had no issues so decided to use again. Ordered on 1/7 and still waiting for my order. It was a paddling pool which I really wanted before the heat were currently experiencing. Evri have lost it. Told them it was lost. They emailed back 3 days ago saying to wait and see while they escalate it with evri (despite it not moving from evri warehouse since 5th July) and will be in touch in 2 days. Asked for a replacement to be sent out yesterday but not heard anything more. Very disappointed and ended up buying elsewhere.”

Helpful Report

Posted 7 months ago

Hi Jennifer, Thank you for taking the time to leave your review. We’re truly sorry to hear about the frustration and disappointment caused by the delay of your parcel, this isn’t the experience we aim to provide. We appreciate your patience and understanding whilst we were looking into this and are glad to see that this has now been resolved. Please don't hesitate to reach out should you require any further assistance. Many thanks, Londnai

Posted 7 months ago

BargainMax.co.uk is rated 4.6 based on 10,759 reviews