True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,838 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,838 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 4th August 2026

Anne Saunders Saunders

True Toys 5 star review on 2nd August 2026

1189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the online store looking for two sooters for 2 of my sons. The website said I neded to spend a min of £30 to use Klarna so I got an additional toy. An error message ocurred saying that the additional toy was out of stock so I removed it from my basket and added a costume and a pack of batteries, keeping the 2 scooters. I checked out looking forward to receiving the products only to find two order numbers had been raised with total of 4 scooters. I wattsapped traight away asking for the initial one to be cancelled and was told I had to refuse delivery. Evri didnt bother to knock the door and just left on doorstep. Second order arrived missing the batteries!!!!!!!! I have four cooters but only need 2 and have paid for a pack ogf batteries that never arrived. Don{t bother using thi website they are useless.”

Helpful Report

Posted 10 months ago

Hi Tanya, Thank you for leaving your review. I'm sorry to hear abou the experience you've had with us. I'm glad I was able to speak with you and I appreciate you allowing us to make things right. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani

Posted 10 months ago

“I was very disappointed as the bag zip broke and so now the bag does not zip back up”

Helpful Report

Posted 11 months ago

Hi Kristina, Thank you for taking the time to leave your review. I’m really sorry that your item didn’t meet expectations. We’ve reached out to you directly because we care about your experience and want to make this right. Please get back to us when you’re able, we’re here to help. If you need anything else in the meantime, please don't hesitate to get in touch. Kind regards, Londani

Posted 10 months ago

“Damaged packaging looked like it had been opened and taped back together.”

Helpful Report

Posted 11 months ago

Hi Stephanie, We’re very sorry to hear that your parcel arrived with damaged packaging. That’s certainly not the experience we want for our customers. It’s possible the package was affected in transit, but we completely understand how concerning it is to receive something in that condition. We’ve already reached out to you directly to resolve this and ensure everything is in order. If any part of the item itself is damaged or missing, please don’t hesitate to send us some photos so we can assist you further. We appreciate your feedback; it helps us work with our couriers to improve future deliveries. Kind regards, Grace

Posted 11 months ago

“Terrible service paid for next day delivery on the 20th before 12 and it arrived on the 28th, was needed for the 26th as a main birthday present will not use you again”

Helpful Report

Posted 11 months ago

Hi David, thank you for leaving a review. We're sorry to hear about your experience and completely understand your frustration, especially as this was meant to be a birthday gift. This is far from the level of service we aim to provide. While delays can sometimes occur due to courier issues, we know this doesn’t lessen the inconvenience, particularly when you paid for next-day delivery. We have reached out to you for a swift resolution. Thank you for bringing this to our attention. Kind regards, Grace

Posted 11 months ago

“Not very strong”

Helpful Report

Posted 11 months ago

Hi Asifa, Thank you for your feedback. We're sorry to hear that the item didn’t meet your expectations in terms of strength. We’re always looking to improve our products, so your comments are appreciated. If there's anything specific you'd like to share about your experience or if we can assist you further, please don't hesitate to get in touch. Kind regards, Grace

Posted 11 months ago

“My parcel al has been attempted to be delivered 3 times now, gift for my grandsons birthday- which has now gone. Just want a refund tbh. Company not communicating with couriers (EVRI) to see what’s going on as I can’t on my end only the sender can.”

Helpful Report

Posted 11 months ago

Hi Carla, thank you for your review. We’re very sorry to hear about the delivery issues and the disappointment this has caused, especially with your grandson’s birthday. We understand how frustrating this must be. Please be assured that we have already reached out to the courier (Evri) to escalate the matter and are actively working to get an update on your parcel’s delivery status. We truly appreciate your patience and are committed to resolving this as quickly as possible. If the parcel does not arrive soon, we will be happy to assist you with a refund. Thank you for bringing this to our attention. Best regards, Grace

Posted 11 months ago

“I have still not received my item or a refund. This was my son’s birthday present. Evri claiming it was damaged in process but still nothing has been arranged for a replacement or refund.”

Helpful Report

Posted 11 months ago

Hi, Thank you for leaving your review. We appreciate your patience and understanding whilst we've been working on getting this resolved. I'm delighted to see that this has now been resolved and a replacement has been issued. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 11 months ago

“Package arrived in original boxing and no brown packaging over it so delivery guy delivered it and my wee girls birthday surprise was ruined!”

Helpful Report

Posted 11 months ago

Hi, Thanks for taking the time to leave a review. We do advise on our website that some items may arrive in their original packaging due to their size. However, we are always looking at ways to improve our service, and we truly value your feedback as it helps us enhance the customer journey. We do apologise for the inconvenience caused. Thanks Amanda.

Posted 11 months ago

“I ordered a parcel as a gift . And I haven’t received it. I ordered it again as I needed it for a birthday gift ( which was now late) and received that one soon after. I am still waiting for my first item to be refunded, as it was never delivered . I have emailed, and you get a generic message back saying someone will contact shortly but they haven’t.”

Helpful Report

Posted 11 months ago

“Was excited to try these markers out but was very disappointed. Most of the markers were frayed from the top and looked like they had been in a used state which is unusual for a new box of markers.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to leave us some feedback. I’m really sorry to hear that the markers arrived in this condition. I have reached out to you directly, if you could provide us with some photos of how these were received, I’d be more than happy to look into this and get this resolved for you. Many thanks, Ella

Posted 11 months ago

“Ordered a bike ,still no bike over a week on , bad communication it was me calling to find out ,no call backs from company , to be told delivery company lost my parcel and bargain max are now out of stock it was a 4 years birthday on the 6th who has no bike”

Helpful Report

Posted 11 months ago

Hi Leanne, Thank you for taking the time to share your experience. I’m truly sorry for the disappointment and frustration this has caused, especially with it being your child’s 4th birthday. We understand how important this gift was, and it’s deeply upsetting to hear that we fell short. We sincerely apologise for the delay, the lack of communication, and the distress caused by the lost parcel. This is not the experience we want for any of our customers, and we’re especially sorry that we couldn’t provide a replacement due to the item being out of stock, but are happy to see the efforts that went into getting this resolved. Please know that your feedback has been taken seriously and shared with both our courier and internal teams to help us improve our service. If there’s anything else we can do to make this right, please don’t hesitate to reach out. We’d love the chance to restore your trust. Warm regards, Londani

Posted 11 months ago

“Ordered items last week. 1 item arrived open and parts were missing, I sent photos in as proof. I asked for a replacement and was told to look on manufacturers website and find out what parts were missing. Appaling customer services. I think have since been offered 40% off if i keep a opened, damaged toy. When all i requested was a replacement for my little girl. Still waiting for my replacement and for bargain max to do their job correctly”

Helpful Report

Posted 11 months ago

Hi, Thank you for your review, and we’re genuinely sorry to hear about your recent experience — this is not the level of service we aim to provide. We understand how disappointing it must have been to receive an open item with missing parts, especially when it was for your little girl. We also apologise for any frustration caused by our initial response, and we’re currently reaching out to you directly to resolve this matter properly. Please rest assured, we're reviewing the situation and will do our best to ensure it’s put right as quickly as possible. Your feedback is extremely valuable and helps us improve our service moving forward. Thank you for your patience, and we look forward to resolving this with you shortly. Best regards, Grace

Posted 11 months ago

“Very poor customer service will never use this company again”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you for your feedback. We’re truly sorry your experience didn’t meet your expectations. This isn't the level of service we aim to provide. If you’re willing to share more details, we’d appreciate the chance to understand what went wrong and how we can make things right. Please reach out to support@bargainmax.co.uk. Many thanks, Londani

Posted 1 year ago

“I bought 2 bikes and only 1 arrived. The pedals on the bike would not fit into place as they had not been threaded correctly. I sent numerous pictures and msgs and was asked repeatedly to send more. I have been unable to use the bike and have ended up having to buy 2 new bikes from elsewhere. Very disappointed and left with a bike with no pedals.”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected. Your satisfaction matters to us and I'm glad to see that this has now been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 1 year ago

“Haven't received the bike now its been over a week no one knows where it is”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you for taking the time to leave your review. I'm sorry to hear that you are still awaiting your parcel. As advised on Tuesday, July 29, we are liaising with the courier to locate the whereabouts of your parcel and can assure you that this will be resolved in due course. We appreciate your patience and understanding whilst we work on getting this resolved. Many thanks, Londani

Posted 1 year ago

“How can i write a review on an item i didnt receive”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review. I'm sorry to hear that despite the tracking showing that the parcel was delivered, you didn't receive your parcel. I can assure you that we take such issues seriously and are dealing with it with the severity it deserves. I'm glad to see that this has since been resolved. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 1 year ago

“I brought a kids bike a skye paw patrol one and the tightening bolts don't fit ,so my daughter can't use or ride her bike, I tired to email and get them sent out and haven't heard anything so now I want a full refund.”

Helpful Report

Posted 1 year ago

Hi Stacey, We're sorry to hear about the issue with your Skye Paw Patrol bike and completely understand your frustration. We’ve already reached out directly to try and resolve this for you, and we're keen to make things right as quickly as possible. Please check your email and get back to us when you can — once we receive the necessary details, we’ll be able to assist you further with a resolution. Thank you for your feedback — it helps us improve our service. Best regards, Grace

Posted 1 year ago

“Sent out a different product then they advertised and the instructions where poor on the parts list it said spare parts and listed the parts needed for every variation of the product received not just the version I ordered”

Helpful Report

Posted 1 year ago

Hi Adam, Thank you for your feedback, and we're sorry for the confusion caused by the product you received and the unclear instructions. We understand how frustrating that must have been. We’ve since addressed this issue and appreciate you working with us to get it resolved. Your input is helping us improve both our listings and instruction materials. If you have any further questions or need support in the future, we're always here to help. Best regards, Grace

Posted 1 year ago

“Not good still ain't got back to my emails bought this for my grandson back in July no refund or new playhouse”

Helpful Report

Posted 1 year ago

Hi Natalie, thank you for your review. I’m really sorry to hear you haven’t had a response — we’ve looked into it but couldn’t find any record of your email on our end. We’ve reached out to you directly now, so please feel free to reply at your convenience so we can assist you and get this sorted as quickly as possible. Thanks for your patience, and we look forward to hearing from you. Best regards, Grace

Posted 1 year ago

“They sent me the wrong item. Still awaiting a resolution.”

Helpful Report

Posted 1 year ago

Hi Sean, thank you for your feedback. We're sorry for the mix-up with your order and for the frustration this has caused. We understand how disappointing it is to receive the wrong item. We’ve already reached out to you directly to resolve this and are working to make things right as quickly as possible. If there’s anything further you need or if you have any questions, please don’t hesitate to reply to our message or contact us again. Thanks for your patience, Grace

Posted 1 year ago

True Toys is rated 4.6 based on 10,838 reviews