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True Toys Reviews

4.6 Rating 10,854 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,854 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Order despatched 22/11/22... Evri haven't received it yet, where is it! Phone line doesn't work, noone returns emails I WANT MY TOY OR MY MONEY BACK!!
Helpful Report
Posted 3 years ago
Delivery still not arrived, no way to contact BargainMax other than email and they don’t respond. The delivery company will only deal with the sender so now forced to get my bank to recover my money.
Helpful Report
Posted 3 years ago
I haven’t received my order!! It has been at Evri local depot since 30th! To be fair it is Evri’s fault but I have no way of contacting them directly and Bargainmax have been unresponsive to my emails!! I am supper annoyed for this frustrating experience!
Helpful Report
Posted 3 years ago
This company took 3 lots of payments out of my bank when I only ordered 1 item once and I never received a confirmation email. They have not responded in 2 days and the money has not bounced back into my account so I am now £70 down and no contact. I would avoid this company at all cost.
Helpful Report
Posted 3 years ago
Ordered Christmas presents 3 weeks ago still not received them getting worried now
Helpful Report
Posted 3 years ago
Ordered a Christmas present on the 16th and it’s not giving me details of delivery and have emailed 3 times and no reply and phone lines are done so no contact what do ever, but they where happy to take my money.
Helpful Report
Posted 3 years ago
Recieved my order which was great. Decided no longer needed as my daughter is too young. Decide to return & returned 4 items. Waited 3 weeks after emailing 3 times. Got an email saying I would recieve a refund for 1 item. It was over £100 order. I think it’s pretty disgusting. AVOID this company at all costs !!!!
Helpful Report
Posted 3 years ago
My order made on the 17th November has still not arrived now 30th Nov. I've sent 2 emails with no reply. Tried to phone today to chase up but voice message says phone lines are down until end of week, its now Tuesday! Live chat option isn't available. Absolutely awful company to buy from and will never be buying from again.
Helpful Report
Posted 3 years ago
I placed an order on 14th Nov still not received cannot get in touch with anyone via email or phone as conveniently these are down
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Posted 3 years ago
Ive ordered 2 weeks ago and there is no way of getting in contact
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Posted 3 years ago
Where my order
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Posted 3 years ago
Please avoid. Over two weeks I ordered and no birthday present for my autistic daughter. If you want to order for xmas really don't chance it or order in June for xmas 2023. really dissatisfied.
Helpful Report
Posted 3 years ago
Ordered a toy on 8th November, it has still not arrived (23rd). No easy way to contact the company - phone lines are down, no live chat, no email address. Toy was a birthday present for 27th, going to have a very disappointed child.
Helpful Report
Posted 3 years ago
I ordered some toys on the 7th/ november and i am still awaiting my order 3 weeks later. Trying to contact Bargainmax and there is a technical issue with their phone lines for the 2nd week running its an absolute joke and i want my money back. Courier used typical evri is a joke and bargainmax replying to customer queries is a joke says 1 day on their social media pages but 2 days when they send you an email. I will never shop here again. Absolute disaster
Helpful Report
Posted 3 years ago
Item was left on doorstep in the rain, badly packaged. Item had previously been opened and original box was damaged. It was difficult to tell if it was complete (Lego set). Bargain max phone not working and website contact form for damaged goods would not submit. I had to start a PayPal claim as it was impossible to contact anyone. Had to be returned at own cost. I will never order from here again.
Helpful Report
Posted 3 years ago
Received my delivery only 1 item in box I payed for 2 impossible to get in touch with bargain max
Helpful Report
Posted 3 years ago
Terrible, sorry emails sent and ignored except the first one saying "thank you for your cancellation" I've had no refund, no further contact. Steal your money and won't give it back. Terrible company.. I'll be warning all my family to avoid this shop.
Helpful Report
Posted 3 years ago
Bargain Max is a terrible company. Not only do they ignore your emails, but they dispatch at their own pace. No regard for the 3 day dispatch time. Their phone line is forever down & they use Evri which is possibly the worst delivery company known to man. Lovely Jamie took a photo of darkness to show where my sons birthday gift was when it was fairly light outside. After making the photo lighter you can see numerous boxes stacked in what looks like his van. I heard Jamie walk down my neighbours drive to pretend to drop it off there, despite him parking directly outside my house. My lights were clearly on, I even opened my door before he drove off quickly. I straight away checked my parcel status and went hunting for what would be a large box. He would of seen my photo of my door step I added to my Evri account. This is classed as theft and because Evri is impossible to contact, these poor excuses steal people's parcels. I am now £90 down and will have to wait to see if PayPal can refund me.
Helpful Report
Posted 3 years ago
I'm Currently having the same problem purchased through ebay exact same issue tracking number provided when tried to track just kept saying its been sent back I was able to get in touch with someone on ebay they said they would send me a refund but im still waiting how are they able to get away with this over and over again can't believe I've been scammed all the other 4 and 5 star reviews must be fake total scammers avoid shame I thort id gotten a lovely bargain of something my daughter would of realy loved!!!!!
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Posted 3 years ago
the scooter does not work, I would like to return it, thank you.
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Posted 3 years ago
True Toys is rated 4.6 based on 10,854 reviews