True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.56

4.6 Rating 11,027 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 11,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very dangerous that they come with polystyrene balls”

Helpful Report

Posted 3 days ago

Hi Jess, Thank you for your feedback. We’re sorry to hear that you were concerned about the polystyrene balls included with the product. We completely understand your concerns and appreciate you taking the time to bring this to our attention. We’ll ensure your feedback is passed on to the relevant team for review. Kind regards, Amanda True Toys Customer Service Team

Posted 2 days ago

“Hello. I was asked to leave a review. For now, I cannot give a positive one. I bought three toys for my child, but only two arrived; I was told the missing one would be sent out. Unfortunately, to date, they have neither sent the toy nor refunded my money. So, I am giving two stars solely for the online chat service, which was the only part that actually tried to help me. Thank you.”

Helpful Report

Posted 5 days ago

Hi, Thank you for taking the time to leave us a review. We have contacted you directly to help get this sorted out. We sincerely apologise for the inconvenience caused on our end and appreciate your understanding. Amanda

Posted 4 days ago

“Sorry can’t leave a good review as still haven’t received parcel!”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking the time to leave a review. I’m really sorry to hear that you haven’t received your parcel. I completely understand how frustrating this must be. I’ve tried to call you, but unfortunately wasn’t able to reach you today. I’ve also sent you an email so we can look into this further and get everything resolved as quickly as possible. Kindly check your emails when you’re able to, as we’d love the opportunity to assist you and get this resolved. Many thanks, Ella True Toys Customer Service Team

Posted 2 weeks ago

“I received my parcel of over £120 worth of gifts inside. The box arrived damaged and slightly open, and 2 parcels were missing inside, 3 of the items inside were also damaged. I contacted them and they sent me the 2 missing items, but again the box arrived damaged and the items inside damaged. I was told to return the parcels (but I would have to drop them to the nearest EVRI shop). I explained I am currently unable to drive and don't really think it is my responsibility to be doing this and asked them to arrange a home collection which they wouldn't do. They then offered a 20% refund to keep the damaged items, which I won't do as they are for presents. They then offered a 30% refund, which again isn't good enough as I have spent a lot of money on these items. Still waiting for a response from my last email!”

Helpful Report

Posted 2 weeks ago

Hi Lauren, Thank you for taking the time to share your feedback. We’re really sorry to hear that some of your items arrived damaged and that there were issues with your order. We understand how disappointing this must have been. We’re glad to see that this has now been resolved with a member of our team, and we really appreciate your patience and understanding while this was looked into. Kind regards, Ella

Posted 2 weeks ago

“I ordered two toys however one came and the other one didn’t. Ive tried to get in touch with yourself but ive literally have had no response or anything.”

Helpful Report

Posted 3 weeks ago

Hi Arman Azam, thank you for your feedback. We’re sorry to hear that you have only received one of the two toys from your order and for the difficulty you’ve experienced trying to get in touch. We have tried calling you but were unable to reach you, so we have also sent you an email to look into this further. We’re keen to get this resolved for you as quickly as possible and look forward to hearing back from you. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Many thanks, Grace True Toys Customer Service Team

Posted 3 weeks ago

“I couldn’t say whether the company or the product are any good as it never arrived. BargainMax use EVRI for deliveries. The item was dispatched, then delayed. After a few days, I queried it and was told the package had been damaged, that they would contact BargainMax is it was unsaveable. EVRI didn’t bother, so when I checked again, I had to contact BargainMax myself. They have promised a replacement but it has yet to arrive. Update: the package arrived the next day, so all credit TrueToys there. They even rang me as a result of the review above. Unfortunately, they used EVRI again, so the parcel arrived squashed and dented. There was no padding in the box so the packaging for toy was is damaged. I’m not sure if the contents are alright. I wouldn’t want to give this to someone for a gift.”

Helpful Report

Posted 3 weeks ago

Hi Rob, thank you for taking the time to share your experience. We’re sorry that your original parcel was delayed and, unfortunately, damaged in transit, and we understand how frustrating it is to then have to wait longer. We’ve reached out to you by phone regarding the tracking, as the replacement is currently showing as out for delivery. We hope this reaches you safely and appreciate your patience while we work to get this resolved. Many thanks, Grace True Toys Customer Service Team

Posted 3 weeks ago

“Never received any of my parcel, they even sent out a replacement parcel and the courier decided to leave it in a unsafe place without informing me where, then when I figured out where they had left it it wasn’t there”

Helpful Report

Posted 3 weeks ago

Hi Keeley, Thank you for taking the time to share your review. We’re really sorry to hear about the issues you experienced with both deliveries, especially after a replacement was arranged. We reached out to you for some further information so we can look into this properly and work towards resolving the matter for you. Many thanks, Grace True Toys Customer Service Team

Posted 3 weeks ago

“didn't receive well i did but the courier left outside my door ordered before never had a problem delivery come earlier or I would of stayed in”

Helpful Report

Posted 1 month ago

Hi Anna, Thank you for taking the time to leave your review. We’re sorry to hear about the way your parcel was delivered and understand your frustration, especially as you would have preferred to be present when it arrived. We’re glad to see that the matter has since been resolved. We appreciate your feedback regarding the delivery and will take this on board. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“Was putting it together. Bolts threaded instantly. Pedals are so difficult to get on. Just poor and now my son doesn’t get his birthday present”

Helpful Report

Posted 1 month ago

Hi Megan, thank you for your review. We’re sorry to hear about your experience and understand how disappointing this must be, especially with your son’s birthday. We’ve tried reaching you by phone but were unable to get through, so we’ve also sent an email to assist with resolving the issues you’ve experienced with the product. We’re always happy to assist and hope to get this resolved for you as quickly as possible. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“You advertise lots of items but when I order it hasn’t arrived The first time it was sent back do I know why -no Second time it’s delayed”

Helpful Report

Posted 1 month ago

Hi Lynne, thank you for taking the time to leave us a review. We’re sorry for the inconvenience you experienced with the delivery. We can confirm that your order has since been delivered. We have also sent the delivery details to you by email for your reference. Thank you for your patience and understanding. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“Order never arrived, very upset grand daughter”

Helpful Report

Posted 1 month ago

Hi Tracey, thank you for taking the time to leave us a review. We’re sorry that your parcel was unable to be delivered. We’re pleased that our team was able to look into the matter and resolve this promptly for you. We understand how disappointing and frustrating delivery issues can be, and we appreciate your patience while we worked to put things right. Thank you for bringing this to our attention. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“I ordered a gift for my daughters birthday. It wasn't received at Evri shop and appears to be on way back to shop with no valid explanation. I've contacted both Evri and True Toys in attempt to resolve, neither customer service has proved helpful. No gift and no refund a week later I'm still waiting and have raised a 2nd ticket with customer service.”

Helpful Report

Posted 1 month ago

Hi Christine, thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be, especially with this being a birthday gift. I have attempted to contact you by phone to discuss the matter and find a resolution, but unfortunately we were unable to reach you. We have also sent an email so we can continue assisting you directly. Please respond to our email at your earliest convenience so we can look into this further and work towards resolving the issue. Many thanks, Grace TrueToys Customer Service Team

Posted 1 month ago

“My parcel arrived on time, but parts are missing. I have emailed them and spoke with call staff, but waiting on response from retailer regarding sending missing parts. Very slow to respond. My review is based solely on my experience so far. The waiting for retailer response,”

Helpful Report

Posted 1 month ago

Hi Susan, thank you for taking the time to leave your review. We are sorry to hear that your item arrived with missing parts and that you've experienced a delay while waiting for an update. We understand how frustrating this must be, especially when you're unable to use your item as intended. We have already reached out to you directly and are committed to resolving this as quickly as possible. Thank you for your patience, and we appreciate your feedback as it helps us improve our service. Many thanks, Grace True Toys Customer Service Team

Posted 1 month ago

“Disappointed that item not inflated and not obvious from purchase screen. Also item very badly boxed. Box torn but this obviously down to packaging not transportation.”

Helpful Report

Posted 2 months ago

Hi Mary-Ruuth, Thank you for your review and for taking my call today. We're pleased we were able to resolve the issue and appreciate you allowing us to review your feedback. We're sorry the item did not meet your expectations regarding the packaging and that it was not clear that the item is supplied uninflated. Your feedback has been shared with the relevant team for review. Regards, Grace True Toys Customer Service Team

Posted 2 months ago

“Product arrived when it should have, driver phoned several times on the way to the address, and stated noone was in before even knocking on the door. The items box was ripped on delivery and the driver picked up a pole from inside the van, handed it to my son in law and said this belongs to you. On building the trampoline there is a leg missing. My son in law has phoned but still not sorted. Not great.”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you for taking the time to leave us a review and for taking my call today. We're sorry to hear about your experience and understand how disappointing it must have been to receive your order in this condition. As discussed, I've sent you an email regarding your case. Please respond at your earliest convenience so we can investigate this further and work towards a prompt resolution. We appreciate your patience and look forward to resolving this for you. Many thanks, Grace True Toys Customer Service Team

Posted 2 months ago

“Boxes of toys are all beaten up and torn like they’ve just been thrown around, dropped the pallet unloading and unloading or bought in an locker auction. Either that or the courier isn’t handling parcels correctly and damaging the packaging.”

Helpful Report

Posted 1 year ago

Hi Nathan, Thank you for your feedback, and we're really sorry to hear that your order arrived in such poor condition. That’s certainly not the standard we aim to deliver. We understand how disappointing it is to receive items with damaged packaging, especially when they’re intended as gifts. While we do our best to ensure all parcels leave our warehouse in excellent condition, it sounds like something may have gone wrong during transit, and we’ll be raising this with the courier to investigate further. If any of the products inside were damaged or if you’d like to discuss this further, please don’t hesitate to contact our customer service team directly — we’d be happy to help make things right. Thank you again for bringing this to our attention. Your feedback helps us improve both our packaging process and courier partnerships. Best regards, Grace

Posted 1 year ago

“We are still awaiting order number 6529239384232 a transformer”

Helpful Report

Posted 1 year ago

Hi Archie, Thanks for your feedback — we're glad to see tracking now shows your order as delivered. We’ve contacted you separately with the tracking information. If there's anything else you need, feel free to get in touch — we're happy to help! Many thanks, Grace

Posted 1 year ago

“Toys were cheap, cheerful and in good condition. If you are buying make sure it is not a gift and you do not need to make a return as they make it difficult for you. Plus you need to have the money to return large items which could be minimum £100 depending on how heavy the item is.”

Helpful Report

Posted 1 year ago

Hi Symone, Thank you for your feedback – we’re glad to hear you found the toys to be cheerful, good value, and in great condition! We’re sorry to hear that your experience with returns wasn’t as smooth as expected. We understand that returning larger items can be costly, and we’re always looking for ways to improve the process. Our return policy aims to be as transparent as possible, but we do appreciate your comments and will take them on board as we continue to refine our service. If you’d like to discuss your concerns further or need assistance with a specific order, please don’t hesitate to reach out to our customer care team – we’re here to help. Best regards, Grace

Posted 1 year ago

“Nice array of goods at good prices but communication is absolutely awful and this reason alone would deter me from using this company again which is a shame. If there were any problems I would want to know I could contact you which seems pretty impossible from my experience.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your experience. We're glad to hear you appreciated our product selection and pricing. We're truly sorry that our communication fell short of your expectations. That’s not the experience we aim to provide, and we understand how important it is to feel supported, especially if something goes wrong. We’re actively working to improve our response times and make it easier for customers to reach us. Your experience highlights exactly why that matters, and we’re grateful you took the time to share it. If you're open to it, we’d love the chance to make things right. Please feel free to reach out directly at support@bargainmax.co.uk, we’re here and ready to help. Warm regards, Londani BargainMax Customer Service Team

Posted 1 year ago

“Hi Haven’t received item yet so can’t review at present”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for leaving a review. I’m really sorry to hear that your parcel is yet to be received, even though the tracking shows it was successfully delivered on 03/09/2025 at 15:50. It’s understandably frustrating, and we want to help resolve this as quickly as possible. Sometimes parcels are marked as delivered a little early or placed in unexpected spots. Please can I ask that you check with all members of the household and your neighbours as this may have been received in your absence. If you are still unable to locate your parcel, please respond to the email we've sent you so that we can investigate this further. Please keep us posted. We’re here to support you every step of the way. Warm regards, Londani BargainMax Customer Service Team

Posted 1 year ago

True Toys is rated 4.6 based on 11,027 reviews