BargainMax.co.uk Reviews

Name: BargainMax.co.uk
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,759 Reviews

90 %

of reviewers recommend BargainMax.co.uk

4.6

Based on 10,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About BargainMax.co.uk:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

BargainMax.co.uk 5 star review on 19th November 2025

Ana Rosa Flores Martin

BargainMax.co.uk 5 star review on 11th September 2025

Shahzad

1186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boxes of toys are all beaten up and torn like they’ve just been thrown around, dropped the pallet unloading and unloading or bought in an locker auction. Either that or the courier isn’t handling parcels correctly and damaging the packaging.”

Helpful Report

Posted 2 months ago

Hi Nathan, Thank you for your feedback, and we're really sorry to hear that your order arrived in such poor condition. That’s certainly not the standard we aim to deliver. We understand how disappointing it is to receive items with damaged packaging, especially when they’re intended as gifts. While we do our best to ensure all parcels leave our warehouse in excellent condition, it sounds like something may have gone wrong during transit, and we’ll be raising this with the courier to investigate further. If any of the products inside were damaged or if you’d like to discuss this further, please don’t hesitate to contact our customer service team directly — we’d be happy to help make things right. Thank you again for bringing this to our attention. Your feedback helps us improve both our packaging process and courier partnerships. Best regards, Grace

Posted 2 months ago

“We are still awaiting order number 6529239384232 a transformer”

Helpful Report

Posted 2 months ago

Hi Archie, Thanks for your feedback — we're glad to see tracking now shows your order as delivered. We’ve contacted you separately with the tracking information. If there's anything else you need, feel free to get in touch — we're happy to help! Many thanks, Grace

Posted 2 months ago

“Toys were cheap, cheerful and in good condition. If you are buying make sure it is not a gift and you do not need to make a return as they make it difficult for you. Plus you need to have the money to return large items which could be minimum £100 depending on how heavy the item is.”

Helpful Report

Posted 2 months ago

Hi Symone, Thank you for your feedback – we’re glad to hear you found the toys to be cheerful, good value, and in great condition! We’re sorry to hear that your experience with returns wasn’t as smooth as expected. We understand that returning larger items can be costly, and we’re always looking for ways to improve the process. Our return policy aims to be as transparent as possible, but we do appreciate your comments and will take them on board as we continue to refine our service. If you’d like to discuss your concerns further or need assistance with a specific order, please don’t hesitate to reach out to our customer care team – we’re here to help. Best regards, Grace

Posted 2 months ago

“Nice array of goods at good prices but communication is absolutely awful and this reason alone would deter me from using this company again which is a shame. If there were any problems I would want to know I could contact you which seems pretty impossible from my experience.”

Helpful Report

Posted 3 months ago

Hi, Thank you for sharing your experience. We're glad to hear you appreciated our product selection and pricing. We're truly sorry that our communication fell short of your expectations. That’s not the experience we aim to provide, and we understand how important it is to feel supported, especially if something goes wrong. We’re actively working to improve our response times and make it easier for customers to reach us. Your experience highlights exactly why that matters, and we’re grateful you took the time to share it. If you're open to it, we’d love the chance to make things right. Please feel free to reach out directly at support@bargainmax.co.uk, we’re here and ready to help. Warm regards, Londani BargainMax Customer Service Team

Posted 3 months ago

“Hi Haven’t received item yet so can’t review at present”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for leaving a review. I’m really sorry to hear that your parcel is yet to be received, even though the tracking shows it was successfully delivered on 03/09/2025 at 15:50. It’s understandably frustrating, and we want to help resolve this as quickly as possible. Sometimes parcels are marked as delivered a little early or placed in unexpected spots. Please can I ask that you check with all members of the household and your neighbours as this may have been received in your absence. If you are still unable to locate your parcel, please respond to the email we've sent you so that we can investigate this further. Please keep us posted. We’re here to support you every step of the way. Warm regards, Londani BargainMax Customer Service Team

Posted 3 months ago

“Ordered a toddler slide, delivery was fast but slide ladder came broken.”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to leave us some feedback. I am very sorry to hear that the ladder of the slide you received was damaged. I have contacted you directly and kindly request that you provide images of the issue. I am more than happy to help resolve this matter for you. I hope we can give you a positive experience. Many thanks, Ella

Posted 4 months ago

“Baby blocked because the space for the legs is very tight, ive cutted to pull him out from the chair”

Helpful Report

Posted 5 months ago

Hi Geanina, Thank you for taking the time to leave a review; we're sorry to hear about your experience. Your feedback is incredibly important to us and helps us improve the quality and safety of our products. We’d love to look into this further and find a solution for you, so please check your email, as we’ve reached out. Kind regards, Grace

Posted 5 months ago

“Great toys and great prices but every box was damaged and very very dusty which is a shame as they were suppost to be presents”

Helpful Report

Posted 5 months ago

Hi Amy, Thank you for your feedback. We’re sorry to hear that the boxes arrived not as expected, especially as they were meant to be presents. We have already reached out to you via email to assist further and would appreciate hearing back so we can resolve this for you. We’re always working to improve, and your feedback plays an important role in helping us do that. Regards, Grace

Posted 5 months ago

“Ordered 3 items and only 1 turned up. Items were sent out separately which is fine but I am still waiting on a refund for the goods I haven’t received, the tracking clearly shows on evri the goods were returned to sender.”

Helpful Report

Posted 5 months ago

Hi Jacqueline, thank you for leaving a review, and we’re sorry for the inconvenience caused. I attempted to contact you by phone, but was unable to reach you, so I’ve sent an email regarding your refund. Please check your inbox or spam folder, and feel free to get in touch if you need any further assistance. Kind regards, Grace

Posted 5 months ago

“Brought backpack which was poor quality so I sent it back at my own cost. Haven’t received confirmation email or refund. Not sure will I get my money back.”

Helpful Report

Posted 5 months ago

Hi Rasa, thank you for leaving a review. We’re sorry to hear about your experience and for any confusion caused during the returns process. We completely understand your concerns, and we value your input. As a result, I have reached out to you to resolve this promptly. We truly appreciate your patience and hope we can provide a much smoother experience in the future. Kind regards, Grace

Posted 5 months ago

“Sent out order quickly, but one of the items was wrong. They really tried to get me to sign to say I had not received the goods so they could claim back from evri I assume. Took a while for them to admit they had actually sent the wrong items, assured me the warehouse checked orders etc. They wanted proof of item received dispite them sending me the photos evri provided of blatantly the wrong box! When they did they did however realise it was their mistake they did send the correct item, so much for next day delivery though”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for your feedback, and we're sorry again for the initial mix-up with your order. We do appreciate your patience while we investigated the issue. Once it became clear that the wrong item was sent, we made sure to send out the correct replacement, which we’re glad to see you’ve now received. While we always aim for a smooth and speedy resolution, we understand the process took longer than expected and apologise for the inconvenience, especially regarding the delivery delay. Your comments have been shared with our team so we can continue to improve our service. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Grace

Posted 6 months ago

“Paddling pool broke after 1 day very disappointed”

Helpful Report

Posted 6 months ago

Hi Lorraine, Thank you for leaving your review. I'm sorry to hear that your item was not as expected. I'm glad to see that this has been resolved. I can see that your replacement is being processed and should be with you no later than Wednesday, June 4,2025. Please reach out and let us know should there be any further issues. Many thanks, Londani

Posted 6 months ago

“Not overly impressed, no customer service contact as to the where the parcel was in transit, when it had shipped etc! Will i use again? Probably not.”

Helpful Report

Posted 6 months ago

Hi Sharon, Thank you for leaving a review. I'm sory to hear that you did not receive the tracking information for your parcel. The order confirmation and tracking details are usuall sent out within 24 hours of the order being placed. In the event that this communication is not received, it is usually in the junk/spam folder or to an email address provided which may no longer be in use or may be somewhat incorrect. I'm gad to see that your parcel arrived within the expected delivery timeframe. Thank you for shopping with BargainMax, Londani

Posted 6 months ago

“Not great, swimming pool had a hole in it, to much hassle to return it so had to pay for a repair.”

Helpful Report

Posted 6 months ago

Hi Kelly, Thank you for leaving a review. I am sorry to hear that the item you received is not as expected. We tried to get in touch with you, however, we were unable to reach you. We have sent you an email and look forward to your response so we can get this resolved for you promptly. Many thanks, Londani

Posted 6 months ago

“The products were satisfactory, however, the delivery timeframe of nearly two weeks was detrimental as the items were intended for a birthday celebration.”

Helpful Report

Posted 7 months ago

Hi Daley, Thank you for your feedback. We're glad you were satisfied with the products, but we're sorry that the delivery took longer than expected. We understand how important timing is and are working to improve our shipping times. We appreciate your support! Regards, Grace

Posted 6 months ago

“Product its self is perfect but you used evri who failed to deliver on the Thursday. Re secluded for Friday. Friday waited never came and weather turned bad so couldn’t use it. The. Delivered Saturday late so used it bank holiday Monday but weather still was cold. Use a better courier!”

Helpful Report

Posted 7 months ago

Hi Emma, thank you for your feedback. We're glad to hear you were happy with the product itself. We're truly sorry for the delivery issues you experienced and understand how frustrating the delays must have been, especially with the changing weather. We appreciate your comments regarding the courier and will take this on board as we continually review our delivery partners to improve customer experience. If there’s anything else we can assist with, please don’t hesitate to get in touch. Best regards, Grace

Posted 7 months ago

“I didn’t receive one of my parcels and have yet to receive a refund/replacement after filling out a DOOR form”

Helpful Report

Posted 7 months ago

Hi Jessica, Thanks for your review, and we're sorry again for the trouble with your delivery. We can confirm that your refund has been processed, and an email was sent to notify you—please check your inbox or spam folder in case it was missed. We appreciate your patience throughout the investigation and are here if you need any further support. Warm regards, Grace

Posted 7 months ago

“Item itself was fine. But it was described as a 4 pack, but only 1 figure was sent. Daughter was very disappointed as had spent all her pocket money believing she was getting '4x figures'.”

Helpful Report

Posted 9 months ago

Hi Emma, Thank you for leaving a review. I'm sorry to hear that your item was not as expected. Please check your emails and get back to us as we would love to get this resolved for you promptly. Many thanks Londani

Posted 9 months ago

“Ordered 7 days before my sons birthday and toy never arrived, followed tracking which basically kept saying it is coming oh no it's not oh yes it is. Eventually it sa8d contact bargain max so I did they offered me an exchange or refund but there was no time for an exchange to arrive . So I opted for a refund to try and get next day delivery elsewhere. The only place I could find it was amazon for 7 pounds more expensive. So purchased it as desperate only to look at the seller and see that it was BARGAIN MAX. Not impressed at all.”

Helpful Report

Posted 10 months ago

Hello Karen, Thanks for leaving a review. We apologise that you found an issue with the initial delivery, and the courier was not able to deliver the product, however, I can see we handled this query for you and resolved this immediately. As for the price on Amazon, we appreciate your interest in finding the best deals on our website and other platforms, however we have offers and promotions that we run on a regular basis, so if an item was £7.00 cheaper 7 days ago, this promotion could have ended, and is now showing the original price. We apologise for any inconvenience caused. Kind Regards Dan

Posted 10 months ago

“Great products. Rubbish delivery time”

Helpful Report

Posted 11 months ago

Hi, thank you for your review. We're glad you love the products, and we apologize for the delivery delay. We’ll work on improving our shipping times for a better experience. Grace

Posted 11 months ago

BargainMax.co.uk is rated 4.6 based on 10,759 reviews