Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,228 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 29th June 2025

Andrew

Ballantynes of Walkerburn 5 star review on 31st March 2025

Martin

Harry

Ballantynes of Walkerburn 5 star review on 13th March 2025

Mike

Liz

145

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service, going over and above to make sure our item arrived as soon as possible, thank you so much!”

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Posted 3 years ago

“Service was very good even down to realizing the mistake in the order. The statuette was extremely well received and is now in pride of place in the bar. Thanks to all at Ballantynes”

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Posted 3 years ago

“A fantastic service, with a fast turn around.”

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Posted 3 years ago

“Arrived very fast and amazing quality. Second time buying as a gift and I've recieved as a gift!”

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Posted 3 years ago

“Ordered the glasses quite late with engraving, although it was bank holiday goods were dispatched next working day and came well packaged and exactly as requested.”

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Posted 3 years ago

“The firing glass I ordered was engraved and the guys did a wonderful job using a (to be honest) low resolution image as this was the only one I had. I want to thank the team and recommended them to anyone reading this review! Absolutely brilliant and the firing glass is wonderful.”

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Posted 3 years ago

“Fantastic product and (as always) remarkable turn-around time from ordering. Thank you 🙏🏼”

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Posted 3 years ago

“The inscription plaque looks like it was thrown onto the base from a distance. It is warped, scratched and does not conform to the shape of the rounded base. It is also not centred on the piece. I would not recommend Ballantynes to others as this is shoddy workmanship.”

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Posted 3 years ago

“Great service, and quality product. I`d made a slight mistake on my order and they contacted me within moments of me ordering to make sure what I wanted was correct. Highly recommended.”

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Posted 3 years ago

“First class service. Excellent user-friendly website.”

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Posted 3 years ago

“Brilliant product”

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Posted 3 years ago

“The sculpture was delivered in a short space of time, engraving was exactly as requested and the standard of the sculpture is superb. Recipient was absolutely delighted with it.”

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Posted 3 years ago

“Really pleased with the port glass. Delivered very quickly and the engraving is perfect. Great communication from the company. Thoroughly recommended.”

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Posted 3 years ago

“Excellent service. Item arrived very well wrapped / protected and was found to be in excellent condition. Very happy all round.”

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Posted 3 years ago

“The Ballantynes team were amazing! They processed a very short notice request and posted an amazing retirement gift in super quick time! I would hesitate to use you again! Thanks”

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Posted 3 years ago

“arrived quickly and in good condition....very pleased with the result..highly recommended”

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Posted 3 years ago

“Excellent products, packing and delivery. Happy to recommend this company.”

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Posted 3 years ago

“I ordered two Close Protection Officer statues at very short notice and typically the order was delivered in good time. The quality of the statues is exemplary and the customer service second to none.”

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Posted 3 years ago

“Beautifully engraved decanter gift. Well packaged and speedy delivery.”

Ballantynes of Walkerburn 5 star review on 26th May 2022

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Posted 3 years ago

“Tier 1 as always , Great product with professional and sincere service, thank you.”

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Posted 3 years ago

Ballantynes of Walkerburn is rated 4.9 based on 2,228 reviews