Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,215 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 29th June 2025

Andrew

Ballantynes of Walkerburn 5 star review on 31st March 2025

Martin

Harry

Ballantynes of Walkerburn 5 star review on 13th March 2025

Mike

Liz

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the repair kit, due to some slight damage to my figurine. The kit doesnt come with glue but i purchased that from screwfix and used the repair kit to touch up the joints of the repair. Easy to use.”

Helpful Report

(Walkerburn) - Posted 5 months ago

“The flutes were purchased for my daughters wedding in November so that they may raise a glass on every anniverary of the big day. The quality and engraving is perfect, and the presentation box is beautiful. Thank you”

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(Walkerburn) - Posted 8 months ago

“Ordered the RN CPO Boots & Beret scuplture with engraving. Received quickly but unfortunately the wrong rank was delivered. I was able to easily contact their customer service team who rectified the error quickly and without fuss. I received the correct product just a few days later and its fantastic, great quality and will be a great retirement gift for one of our colleagues.”

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(Walkerburn) - Posted 8 months ago

“Excellent quality would recommend. Really quick service and delivery”

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Posted 1 year ago

“Great product with super engraving to spec. Efficient and prompt dispatch and delivery.”

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Posted 1 year ago

“High quality products. I liked possibility with personalization. Despite I had got not very accurate design element, support service responded quickly, proposed solutions and resolved the issue. I do recommend Ballantynes of Walkerburn.”

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Posted 1 year ago

“Item was delivered on time, well-wrapped with no damages and errors on the engraving. Thank you Team Ballantynes of Walkerburn.”

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Posted 2 years ago

“The sculpture is excellent however when I took it out of the package several areas of pain/lacqour fell away from parts of the bag pipes. It was only a couple of millimeters in two areas but that was disappointing I have been able to get this remedied so there is no cause for further intervention but I thought you should be made aware.”

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Posted 2 years ago

“Smart packaging. Glassware reached me in pristine condition. Been kept well-informed by DHL’s parcel-delivery service.”

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Posted 2 years ago

“Great service and happy with the statue piece I ordered. Slightly pricey but good quality. Glad that they support the troops with Forces discount.”

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Posted 2 years ago

“The engraving looked very small when relating to the size of the Beer tankard.”

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Posted 2 years ago

“Nice product with very good service and prompt delivery.”

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Posted 3 years ago

“Had problems placing the order on android phone initially but was rectified with a telephone conversation. We visited your site to uplift the hipflask and because of poor/no signage had difficulty locating the building. Other than above issues, overall an excellent purchasing experience. Quality product, value for money, reliable information and good communication.”

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Posted 3 years ago

“Perfect gift. Very good Customer service.”

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Posted 3 years ago

“I love the police helmet and handcuffs just a bit disappointed that it didn’t come in a nice presentation box just bubble wrap and brown parcel box as this is a gift”

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Posted 3 years ago

“Great work, I sent my design idea at around five in the evening, by lunchtime the following day I got an email with the draft design. It was perfect. Three days later it arrived, intact ready to be gifted, there was no receipts or paperwork inside the wine box. So can be left sealed. Great for a leaving present from the team”

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Posted 3 years ago

“Ordered two statue/figures to present to colleagues as leaving gifts. Did so 3 weeks in advance and both statues arrived after colleagues had left. Can’t fault the quality of the product, but from order to delivery is some considerable time”

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Posted 3 years ago

“Very easy to order online. Arrived within days.”

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Posted 4 years ago

“Great product, easy to order and arrived very promptly. Would definitely order another for any future leaving presents. Was a little disappointed it didn’t come in any sort of presentation box, that might have been my fault as I may have missed the option to pay extra and include one. Beautiful item so would of looked awesome in even a simple presentation box of some sort. Packaging it can in was very well packed with plenty of protection though around item. Thanks”

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Posted 4 years ago

“Ordered as a gift. Statue arrived damaged, Ballantynes were quick to send a replacement out and arrange collection of the damaged statue. All in all fairly happy with my experience. All I will say is the muzzle of the weapon is very fragile and bends out of place easily. This was the damage to the original order and also happened to the replacement. I was able to gently bend the muzzle back into place, but still less than ideal. Great customer service.”

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Posted 4 years ago

Ballantynes of Walkerburn is rated 4.9 based on 2,215 reviews