Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,219 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 29th June 2025

Andrew

Ballantynes of Walkerburn 5 star review on 31st March 2025

Martin

Harry

Ballantynes of Walkerburn 5 star review on 13th March 2025

Mike

Liz

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no idea. Parcelforce have screwed up, and still awaiting receipt.”

Helpful Report

Posted 2 years ago

“Paid for a plaque and inscription but didn't come with it contacted after sales team twice and no response so no wouldn't use you again”

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Posted 2 years ago

“Ordered a police statue for a colleague who was leaving the unit, The statue itself was fine, but I was sent the wrong one made for a completely different customer, we where left red raced on his last day not having a gift to present to him and having to explain the mess up , the company offered very little in the way of apology, won't be using again”

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Posted 2 years ago

“The inscription plaque looks like it was thrown onto the base from a distance. It is warped, scratched and does not conform to the shape of the rounded base. It is also not centred on the piece. I would not recommend Ballantynes to others as this is shoddy workmanship.”

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Posted 3 years ago

“I purchased their "Jimmy" statue. I had a presentation case made for it based upon the dimensions on the website. Their dimensions were woefully wrong - they gave them in inches instead of cm. What I got was less than half of what they advertised they were selling. Not impressed. I have informed them and they have updated their site so no one else should feel ripped off like I do.”

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Posted 4 years ago

“Ordered an infantry soldier with SLR and was sent a marine drummer, that was engraved for someone else, what a let down and it wasn’t even the right branch of the service. Sent the figurine back so I hope it makes it’s way to one of our colleges in the Navy. Unfortunately I’m still waiting for mine, let’s hope they ask for another review when I receive my figure and then I can review the product and not the service.”

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Posted 4 years ago

“Totally wrong order. I have sent an email for rectification. RN ratings cap instead of beret has been sent. I also emailed for an engraving error and was told this would be sorted. It has not been. Very disappointed with my delivery.”

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Posted 4 years ago

“1 Star for asking me before the goods have even arrived at my home in Australia.”

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Posted 5 years ago

“Product arrived quickly however with a spelling error. The description of the product did not say that the capbadge used was a legacy one which had a spelling error. Upon contacting customer services to look into this I received a prickly response from the managing director blaming the MOD and then no further correspondence from them. After spending £80 on this item I expected it to be an accurate product. As it stands I will not recommend Ballantynes of Walkerburn to anyone else specifically for their customer services manner.”

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Posted 5 years ago

“You are asking for a review of something I have yet to receive?”

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Posted 5 years ago

Ballantynes of Walkerburn is rated 4.9 based on 2,219 reviews